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Aidbase

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Last updated on

Company health

Employee growth
182% increase in the last year

Ratings

G2
4.8/5
(13)

Aidbase description

Aidbase is an AI-powered customer support platform designed for growing businesses. It offers tools like AI chatbots, a knowledge base, AI-assisted ticketing, and email support to help your users find answers quickly and efficiently. This allows your team to spend less time on repetitive support tasks and focus on more important business needs. Aidbase is easy to set up, integrates with popular business tools, and doesn't require coding.

Who is Aidbase best for

Aidbase is an AI-powered customer support platform ideal for growing SaaS startups. It offers AI chatbots, a knowledge base, and AI-assisted ticketing to streamline customer support and free up your team. Aidbase is easy to set up and integrates with popular business tools.

  • Best for small to medium-sized businesses (1-1000 employees).

  • Well-suited for E-commerce and Software/IT/Telecommunications companies.

Aidbase features

Supported

Aidbase offers AI-powered chatbots to automate customer support interactions and provide quick answers.

Supported

Aidbase's knowledge base empowers users to self-serve by searching and finding answers to common questions.

Supported

Aidbase's AI-powered ticketing system streamlines support processes, helping to manage and resolve tickets more efficiently.

Supported

Aidbase offers AI-enhanced email support, automating communication and improving response quality.

Supported

Aidbase leverages AI to offer automated responses and suggestions, improving response times and agent efficiency.

Aidbase pricing

The commentary is based on 4 reviews from Aidbase G2 reviews.

Reviewers generally find Aidbase's pricing to be fair and reasonable, especially considering the value it provides. Some appreciate the transparent, usage-based cost model tied to OpenAI credit usage. Others highlight the cost savings achieved through reduced support burdens and increased website conversions.

See the Aidbase pricing page.

  • Aidbase has a free trial.

Standard
$29 per month

Includes 2.5K messages/month, 2 chatbots, 2 ticket forms, and 5 team members.

Pro
$99 per month

Includes 10K messages/month, 5 chatbots, 5 ticket forms, and 25 team members.

Expert
$399 per month

Includes 100K messages/month, 50 chatbots, 50 ticket forms, and 100 team members.

Aidbase alternatives

  • Logo of Intercom
    Intercom
    Customer messaging platform for sales, marketing, and support.
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  • Logo of Zendesk Support Suite
    Zendesk Support Suite
    Streamlined customer service platform connecting conversations across channels.
    Read more
  • Logo of Freshdesk
    Freshdesk
    Customer support software streamlining conversations and automating tasks.
    Read more
  • Logo of Zoho Desk
    Zoho Desk
    Help desk software streamlining customer conversations and team collaboration.
    Read more
  • Logo of Gleen AI
    Gleen AI
    AI-powered customer service automation for effortless support.
    Read more
  • Logo of Guru
    Guru
    Company wiki, AI-powered search, and knowledge sharing for teams.
    Read more

Aidbase FAQ

  • What is Aidbase and what does Aidbase do?

    Aidbase is an AI-powered customer support platform for growing businesses. It uses AI chatbots, a knowledge base, and AI-assisted ticketing to automate support and free up your team. Aidbase integrates with existing tools, requires no coding, and offers a simple setup process.

  • How does Aidbase integrate with other tools?

    Aidbase integrates with popular business tools, although specific integrations are not listed in the provided data. Its no-code setup suggests a focus on seamless integration capabilities for a streamlined user experience.

  • What the main competitors of Aidbase?

    Top Aidbase alternatives include HubSpot Service Hub, Freshdesk, Salesforce Service Cloud, Gleen AI, Capacity, and NewOaks AI. These competitors offer similar AI-powered customer support solutions for businesses seeking streamlined support and automation.

  • Is Aidbase legit?

    Yes, Aidbase is a legitimate AI-powered customer support platform. With positive ratings on G2 and features like AI chatbots, a knowledge base, and AI-assisted ticketing, Aidbase appears safe and efficient for growing businesses seeking streamlined support solutions.

  • How much does Aidbase cost?

    Aidbase pricing starts at $29/month for the Standard plan, $99/month for the Pro plan, and $399/month for the Expert plan. A 7-day free trial is available. Is Aidbase worth it? The best plan depends on your message volume and team size.

  • Is Aidbase customer service good?

    Aidbase's customer service is highly regarded by users. Reviewers praise the helpful and responsive support team, with one user mentioning a bug fix within minutes of contacting the owner. The readily available support contributes to a positive customer experience.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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