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Amazon Connect description
Amazon Connect is a cloud-based contact center solution ideal for businesses of all sizes. It offers a complete set of tools to manage customer interactions across voice and chat, including skills-based routing and real-time analytics. With its simple pay-as-you-go model, businesses can set up and scale their contact center quickly and efficiently, without large upfront investments. Amazon Connect helps businesses streamline their contact center operations, improve agent productivity, and reduce costs.
Who is Amazon Connect best for
Amazon Connect is a scalable, cloud-based contact center solution ideal for businesses of all sizes. Users praise its easy setup, cost-effective pay-as-you-go pricing, and seamless integration with other AWS services. However, some users have noted difficulties integrating with legacy systems and occasional connectivity issues.
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Best for enterprise companies.
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Suitable for businesses across various industries.
Amazon Connect features
Supported Amazon Connect supports live chat on websites and mobile apps. |
Supported Amazon Connect offers advanced routing, intelligent queue management, and real-time insights. |
Supported Amazon Connect offers real-time dashboards for monitoring call center data. |
Supported Amazon Connect supports skill-based routing to match agents with customer needs. |
Supported Amazon Connect offers pay-as-you-go pricing and a free trial. |
Supported Amazon Connect is a cloud-based omnichannel contact center with AI tools for agents and supervisors. |
Supported Amazon Connect supports VoIP calling with advanced call management features like skill-based routing and call recording. |
Amazon Connect reviews
We've summarised 61 Amazon Connect reviews (Amazon Connect G2 reviews) and summarised the main points below.
- Easy to set up and use, with intuitive call controls.
- Cost-effective pay-as-you-go pricing model.
- Seamless integration with other AWS services.
- Highly scalable to accommodate changing call volumes.
- Customizable call flows and IVR options.
- Difficult to integrate with legacy systems.
- Limited reporting functionality, lacking key metrics.
- Occasional connectivity issues and dropped calls.
- Contact flow creation can be complex for intricate scenarios.
- CCP interface is minimalistic and lacks some advanced features.
Amazon Connect pricing
The commentary is based on 4 reviews from Amazon Connect G2 reviews.
Amazon Connect's pay-as-you-go pricing model is generally well-received, especially by smaller businesses. However, some users find the support costs high and overall pricing can be complex and potentially more expensive than local providers for conventional applications.
See the Amazon Connect pricing page.
Amazon Connect alternatives
Genesys Cloud CXConnects every customer interaction, improving experiences and boosting efficiency.Read more
Amazon Connect FAQ
Amazon Connect is a cloud-based contact center solution that offers tools for managing customer interactions via voice and chat. It features skills-based routing, real-time analytics, and a pay-as-you-go pricing model, allowing businesses to scale their contact center efficiently. It's praised for ease of use and integration with AWS services.
What is Amazon Connect and what does Amazon Connect do?
Amazon Connect is a cloud-based contact center solution that offers tools for managing customer interactions via voice and chat. It features skills-based routing, real-time analytics, and a pay-as-you-go pricing model, allowing businesses to scale their contact center efficiently. It's praised for ease of use and integration with AWS services.
Amazon Connect integrates seamlessly with other AWS services and offers open APIs for integration with third-party CRM systems, workforce optimization tools, and other contact center technologies. This allows for a unified platform and streamlines data flow.
How does Amazon Connect integrate with other tools?
Amazon Connect integrates seamlessly with other AWS services and offers open APIs for integration with third-party CRM systems, workforce optimization tools, and other contact center technologies. This allows for a unified platform and streamlines data flow.
Top alternatives to Amazon Connect include Talkdesk, ConVox Omni-Channel, JustCall, Salesforce Service Cloud, NUACOM, and Zoho Desk. These competitors offer similar features such as cloud-based contact center solutions, AI-powered tools, and omnichannel communication options.
What the main competitors of Amazon Connect?
Top alternatives to Amazon Connect include Talkdesk, ConVox Omni-Channel, JustCall, Salesforce Service Cloud, NUACOM, and Zoho Desk. These competitors offer similar features such as cloud-based contact center solutions, AI-powered tools, and omnichannel communication options.
Yes, Amazon Connect is a legitimate cloud-based contact center solution offered by Amazon Web Services (AWS). It's safe and used by many businesses for its scalability, pay-as-you-go pricing, and integration with other AWS services.
Is Amazon Connect legit?
Yes, Amazon Connect is a legitimate cloud-based contact center solution offered by Amazon Web Services (AWS). It's safe and used by many businesses for its scalability, pay-as-you-go pricing, and integration with other AWS services.
Amazon Connect pricing is pay-as-you-go, starting at $0.018 per minute. Inbound calls, outbound calls, and chat are priced separately. There are additional charges for phone numbers and other services. Contact Amazon for detailed pricing information.
How much does Amazon Connect cost?
Amazon Connect pricing is pay-as-you-go, starting at $0.018 per minute. Inbound calls, outbound calls, and chat are priced separately. There are additional charges for phone numbers and other services. Contact Amazon for detailed pricing information.
Customer reviews on Amazon Connect are mixed. While some praise its reliability and effectiveness for closing deals and supporting customers, others mention difficulty with the initial setup. Cost concerns, especially regarding support, are also a recurring theme.
Is Amazon Connect customer service good?
Customer reviews on Amazon Connect are mixed. While some praise its reliability and effectiveness for closing deals and supporting customers, others mention difficulty with the initial setup. Cost concerns, especially regarding support, are also a recurring theme.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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