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Bevatel description
Bevatel is a cloud-based call center software company operating in the Middle East. It offers a suite of tools for businesses to manage customer interactions, including call handling, CRM, and multi-channel messaging. Bevatel emphasizes its integrated solutions, strong customer support, and mobile accessibility. While its primary focus is the Saudi Arabian market, its cloud-based platform can be used internationally.
What companies are using Bevatel?
Who is Bevatel best for
Bevatel is a solid option for businesses in the Middle East aiming to boost customer support, sales, and communication efficiency. In our experience, the platform's flexibility makes it a good fit for businesses of all sizes.
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Great for companies of any size seeking to improve customer communication in the Middle East.
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We find that Bevatel is a strong fit for businesses in the software, IT, and telecommunications sectors.
Bevatel features
Supported Cloud Call Center System: Cloud call center makes you regular, accelerated, better, and more effective communication anywhere. It provides integrated cloud contact center and user-friendly with computer & mobile. It includes live panel & real-time reports, call recording, detailed reports for contact center, integration with systems like ERP, CRM. |
Supported Omnichannel Contact Center Solutions: Omnichannel contact center solutions integrate different customer service channels, including calls, emails, SMS messages, WhatsApp, social media platforms, and live chat, through a single interface accessible anytime and anywhere. It enables you to efficiently and effectively manage multiple channels, automate workflow, improve customer experience by providing real-time customer service, increase sales opportunities, create detailed reports, improve agent productivity and efficiency, and decrease costs. |
Supported Omnichannel Contact Center: It enables you to efficiently and effectively manage multiple channels, automate workflow, improve customer experience by providing real-time customer service, increase sales opportunities, create detailed reports, improve agent productivity and efficiency, and decrease costs. |
Supported Workforce Optimization Solutions: Workforce optimization solutions provide an integrated suite of tools and technologies designed to help businesses optimize the performance and productivity of their contact center workforce, including workforce management, quality management, performance management, and analytics. |
Supported Artificial Intelligence Solutions: Artificial Intelligence (AI) solutions are transforming businesses by automating tasks, analyzing data, and personalizing customer interactions, leading to increased productivity, reduced costs, improved efficiency, and enhanced customer experiences. |
Supported Cloud Contact Center Solutions: Cloud contact center solutions offer businesses a flexible, scalable, and cost-effective way to manage customer interactions. These solutions are hosted in the cloud, eliminating the need for expensive on-premise hardware and software. They provide a range of features, including automatic call distribution (ACD), interactive voice response (IVR), call recording, and real-time reporting, to help businesses improve customer service and streamline operations. |
Supported Customer Relationship Management Solutions: Customer relationship management (CRM) solutions help organizations manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. |
Supported Business Process Outsourcing: Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, human resources (HR), or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that can be done more efficiently by a third-party, allowing companies to focus on their core business functions. |
Bevatel pricing
The commentary is based on 5 reviews from Bevatel G2 reviews.
We find that Bevatel's pricing is generally considered affordable and competitive, especially given the features offered. One user noted the "amazing" price to service ratio. However, another user felt the price could be lower, suggesting potential room for negotiation or tiered plans.
See the Bevatel pricing page.
Bevatel alternatives
Genesys Cloud CXConnects every customer interaction, improving experiences and boosting efficiency.Read more
Bevatel FAQ
Bevatel offers cloud contact center software with integrated CRM and omnichannel messaging, primarily serving the Middle East. We find that their focus is on providing comprehensive customer interaction management tools that are accessible and well-supported.
What is Bevatel and what does Bevatel do?
Bevatel offers cloud contact center software with integrated CRM and omnichannel messaging, primarily serving the Middle East. We find that their focus is on providing comprehensive customer interaction management tools that are accessible and well-supported.
Bevatel integrates with various systems, including ERP and CRM platforms. This integration streamlines workflows and enhances the customer experience by consolidating customer data and interactions. It also offers omnichannel contact center solutions, integrating channels like email, SMS, WhatsApp, and social media.
How does Bevatel integrate with other tools?
Bevatel integrates with various systems, including ERP and CRM platforms. This integration streamlines workflows and enhances the customer experience by consolidating customer data and interactions. It also offers omnichannel contact center solutions, integrating channels like email, SMS, WhatsApp, and social media.
We find that Talkdesk, Genesys Cloud CX, Five9, CloudTalk, JustCall, and 3CX are the main competitors of Bevatel. They offer similar features and target a similar customer base.
What the main competitors of Bevatel?
We find that Talkdesk, Genesys Cloud CX, Five9, CloudTalk, JustCall, and 3CX are the main competitors of Bevatel. They offer similar features and target a similar customer base.
Yes, Bevatel is a legitimate cloud-based call center software company. They have generally positive ratings on G2 and TrustPilot, and we find their focus on integrated solutions and customer support to be valuable.
Is Bevatel legit?
Yes, Bevatel is a legitimate cloud-based call center software company. They have generally positive ratings on G2 and TrustPilot, and we find their focus on integrated solutions and customer support to be valuable.
I couldn't find any pricing details for Bevatel. Contact Bevatel directly for the latest pricing information.
How much does Bevatel cost?
I couldn't find any pricing details for Bevatel. Contact Bevatel directly for the latest pricing information.
We find that Bevatel's customer service is generally viewed positively. Users praise the support team's responsiveness, helpfulness, and professionalism, describing them as "amazing" and "easy to deal with". While some mention slower response times, the overall sentiment towards their support is favorable.
Is Bevatel customer service good?
We find that Bevatel's customer service is generally viewed positively. Users praise the support team's responsiveness, helpfulness, and professionalism, describing them as "amazing" and "easy to deal with". While some mention slower response times, the overall sentiment towards their support is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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