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BoldDesk description
BoldDesk is a customer service software by Syncfusion designed for businesses of all sizes. It offers a suite of features including a ticketing system, live chat, knowledge base, and task management tools. BoldDesk stands out for its AI-powered features like automated ticket tagging and suggested responses. It aims to provide an affordable yet robust solution to streamline customer support operations and improve customer satisfaction.
Who is BoldDesk best for
We find that BoldDesk is a solid option for businesses seeking an affordable customer service solution. Users particularly appreciate its user-friendly interface, comprehensive ticketing features, and responsive customer support. It is especially good for managing email effectively. Keep in mind that some users have mentioned the limited customization options for email notifications and the need for a more robust mobile app. Also, be aware of potential pricing plan changes. Overall, we think BoldDesk offers good value for the features provided, especially with its AI-powered assistance.
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We think companies with 1-1000+ employees will find BoldDesk a great fit, especially those seeking a comprehensive and affordable solution.
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In our experience, BoldDesk is a strong fit for the Software/IT/Telecommunications industry looking to streamline its customer support operations.
BoldDesk features
Supported Ticketing System: Ticketing system to manage customer support requests. |
Supported Live Chat: Real-time chat with customers on website or app. |
Supported Omnichannel Inbox: Centralized inbox for various communication channels. |
Supported Knowledge Base: Self-service knowledge base for customers. |
Supported Task Management: Tools to manage tasks related to ticket resolution. |
Supported AI Copilot: AI-powered assistance for customer support. |
Supported Workflow Automation: Automating repetitive tasks to improve efficiency. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
BoldDesk reviews
We've summarised 42 BoldDesk reviews (BoldDesk G2 reviews) and summarised the main points below.
- User-friendly interface and easy navigation.
- Excellent and responsive customer support.
- Comprehensive features for ticket management.
- Affordable pricing for the features offered.
- Good for managing email effectively.
- Limited customization for email notifications.
- Ticket filtering options are limited.
- Mobile app is lacking.
- Pricing plan changes can be unexpected.
BoldDesk pricing
The commentary is based on 18 reviews from BoldDesk G2 reviews.
We find that BoldDesk is generally considered a cost-effective solution, especially for small businesses and nonprofits. Users appreciate its affordability and competitive pricing. However, some have noted the jump in price between tiers can be substantial and a few features require higher-tier subscriptions.
Users sentiment
See the BoldDesk pricing page.
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BoldDesk has a free trial.
Includes email ticketing, knowledge base, workflow automation, canned responses, agent signature, custom fields, custom views, custom domain, custom email templates, custom ticket status, web widgets and web forms.
All Scale features, plus: Live chat, WhatsApp & Facebook, Instagram & SMS, Ticket auto assignment, Ticket templates, Macros, CSAT surveys, Multiple ticket forms, Multiple SLAs & business hours, SLA reminders & escalation, Artificial intelligence add-on (beta)
All Momentum features, plus: Ticket approvals, Activity/task management, Agent shifts, Custom Dashboard, Scheduled reports, Multibrand help desk, Multibrand knowledge base, Add contacts to multiple contact groups, Brand-specific custom email templates, Artificial intelligence add-on (beta)
BoldDesk alternatives
Zendesk Support SuiteStreamlined customer service platform connecting conversations across channels.Read more
HubSpot Service HubCustomer service platform connecting teams, automating tasks, and improving satisfaction.Read more
BoldDesk FAQ
BoldDesk by Syncfusion is a robust and affordable customer service software. We find that it offers helpful features such as ticketing, live chat, and a knowledge base, enhanced by AI. It's designed to streamline customer interactions and improve overall satisfaction for businesses of all sizes.
What is BoldDesk and what does BoldDesk do?
BoldDesk by Syncfusion is a robust and affordable customer service software. We find that it offers helpful features such as ticketing, live chat, and a knowledge base, enhanced by AI. It's designed to streamline customer interactions and improve overall satisfaction for businesses of all sizes.
BoldDesk integrates with several tools through its API and pre-built integrations. It connects with popular apps like Slack, Zapier, and Microsoft Teams, enabling streamlined workflows and enhanced communication. We find this beneficial for collaborative work and efficient customer service.
How does BoldDesk integrate with other tools?
BoldDesk integrates with several tools through its API and pre-built integrations. It connects with popular apps like Slack, Zapier, and Microsoft Teams, enabling streamlined workflows and enhanced communication. We find this beneficial for collaborative work and efficient customer service.
We find that BoldDesk's main competitors include Zendesk, Freshdesk, GrooveHQ, HubSpot Service Hub, Help Scout, and Zoho Desk. They offer similar customer service solutions with varying features and pricing.
What the main competitors of BoldDesk?
We find that BoldDesk's main competitors include Zendesk, Freshdesk, GrooveHQ, HubSpot Service Hub, Help Scout, and Zoho Desk. They offer similar customer service solutions with varying features and pricing.
We find BoldDesk to be a legitimate and safe customer service software. It receives positive reviews for its ease of use and comprehensive features. With transparent pricing and a money-back guarantee, it appears to be a reliable option.
Is BoldDesk legit?
We find BoldDesk to be a legitimate and safe customer service software. It receives positive reviews for its ease of use and comprehensive features. With transparent pricing and a money-back guarantee, it appears to be a reliable option.
BoldDesk's pricing starts at $49/agent/month for the Scale plan, $129/agent/month for Momentum, and $199/agent/month for Enterprise. They also offer a free trial and special discounts for startups and nonprofits. An AI add-on is currently free while in beta.
How much does BoldDesk cost?
BoldDesk's pricing starts at $49/agent/month for the Scale plan, $129/agent/month for Momentum, and $199/agent/month for Enterprise. They also offer a free trial and special discounts for startups and nonprofits. An AI add-on is currently free while in beta.
We find that BoldDesk's customer service is generally viewed positively. Users frequently praise the helpful and responsive support team, highlighting their quick responses and effective problem-solving. While some minor issues have been reported, they appear to be addressed promptly by the company.
Is BoldDesk customer service good?
We find that BoldDesk's customer service is generally viewed positively. Users frequently praise the helpful and responsive support team, highlighting their quick responses and effective problem-solving. While some minor issues have been reported, they appear to be addressed promptly by the company.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.