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Branch description
Branch is a workforce payments platform designed to help businesses manage employee payments, particularly for hourly and contract workers. It offers tools for faster payments, including earned wage access, tip distribution, and contractor payments. Branch also provides employees with a digital wallet and financial wellness tools like budgeting help and savings goals. The company aims to improve employee financial stability and reduce financial stress, potentially leading to better employee retention for your company.
Who is Branch best for
Branch is a valuable tool for small to medium-sized businesses (SMBs) in the restaurant, retail, and hospitality sectors with hourly or contract workers. It offers faster payments, earned wage access, and financial wellness tools. Users praise its ease of use and payment streamlining features, while some find customer service lacking and app functionality limited. Branch helps improve employee financial stability and potentially boosts retention.
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Best for small to medium-sized businesses (SMBs).
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Ideal for restaurants, retail, and hospitality.
Branch features
Supported Branch offers on-demand wage access, or Earned Wage Access (EWA), via its app. |
Supported Branch offers tools and resources to improve employees' financial well-being. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Branch reviews
We've summarised 89 Branch reviews (Branch TrustPilot reviews and Branch G2 reviews) and summarised the main points below.
- Easy to use website for account lookup and distributions.
- Streamlined daily tip and mileage payments.
- Free to use for employers.
- Facilitates electronic payments.
- Useful budgeting and savings tools.
- Provides early access to earned wages.
- Seamless integration with some POS systems.
- Great reporting and insights.
- Excellent implementation and onboarding experience for employers.
- Helpful in managing cash flow and eliminating cash handling.
- Difficult to get employee accounts activated, especially for less tech-savvy individuals.
- Employee support is unhelpful in resolving activation issues.
- Low daily transfer limit ($300).
- Unresponsive and unhelpful customer service, especially with fraudulent transactions and account access issues.
- Lengthy delays (weeks) in resolving account connection problems with third-party platforms like Uber.
- App frequently freezes and support struggles to provide solutions.
- Limited functionality and poor user experience on the mobile app.
- Long wait times (up to 3 hours) and unhelpful responses from customer support, sometimes leading to disconnections.
- Inaccurate and unhelpful error messages, such as "unacceptable 400".
- Lack of a web-based portal for account management.
- Conflicting information and lack of follow-up from customer service.
- Difficulty obtaining bank statements, especially for the current month.
- Bonus payments can disrupt advance calculations and support is unable to rectify the issue.
Branch pricing
The commentary is based on 8 reviews from Branch G2 reviews.
Branch is generally praised for being free to use, enabling free instant payments and daily payouts. However, some users mentioned fees for ATM withdrawals and a daily transfer limit for immediate transfers. Others noted issues with API reliability and the lack of automatic deposits.
Users sentiment
Branch alternatives
Branch FAQ
Branch is a workforce payments platform streamlining employee payments, especially for hourly and contract workers. It offers faster payments, earned wage access, and financial wellness tools. Branch aims to improve employee financial stability and reduce stress, potentially boosting retention.
What is Branch and what does Branch do?
Branch is a workforce payments platform streamlining employee payments, especially for hourly and contract workers. It offers faster payments, earned wage access, and financial wellness tools. Branch aims to improve employee financial stability and reduce stress, potentially boosting retention.
Branch integrates seamlessly with select POS systems, streamlining daily operations and payments. It also offers integrations for payroll and HR systems, though some users report difficulties with third-party platform connections.
How does Branch integrate with other tools?
Branch integrates seamlessly with select POS systems, streamlining daily operations and payments. It also offers integrations for payroll and HR systems, though some users report difficulties with third-party platform connections.
Branch competitors include DailyPay, Rippling, Homebase, Toasttab, MaestroPayment, and Transformify. These platforms offer similar features like earned wage access, payroll, and other financial wellness tools.
What the main competitors of Branch?
Branch competitors include DailyPay, Rippling, Homebase, Toasttab, MaestroPayment, and Transformify. These platforms offer similar features like earned wage access, payroll, and other financial wellness tools.
Branch is a legitimate platform for managing employee payments, especially for hourly and contract workers. It offers faster payments, earned wage access, and financial wellness tools. However, some users report difficulties with customer service, account activation, and mobile app functionality. Consider these factors when evaluating if Branch is safe and suitable for your business.
Is Branch legit?
Branch is a legitimate platform for managing employee payments, especially for hourly and contract workers. It offers faster payments, earned wage access, and financial wellness tools. However, some users report difficulties with customer service, account activation, and mobile app functionality. Consider these factors when evaluating if Branch is safe and suitable for your business.
Branch pricing is not publicly available. Contact Branch directly to discuss pricing options and determine if the product is worth the investment for your needs.
How much does Branch cost?
Branch pricing is not publicly available. Contact Branch directly to discuss pricing options and determine if the product is worth the investment for your needs.
Branch's customer service receives mixed reviews. While some users praise the quick responses and helpfulness of the support team, others report unhelpful support, long wait times, and difficulty resolving issues, especially with account activation and technical problems.
Is Branch customer service good?
Branch's customer service receives mixed reviews. While some users praise the quick responses and helpfulness of the support team, others report unhelpful support, long wait times, and difficulty resolving issues, especially with account activation and technical problems.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.