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Capterra description
Capterra is a website that helps businesses find and compare software. It offers user reviews, feature comparisons, and pricing information for a wide range of business software. Capterra focuses on providing objective research and data-driven insights to help businesses make informed decisions about their software purchases.
Who is Capterra best for
Capterra helps businesses find software. Users appreciate the extensive software database, helpful reviews, and free access for basic research. However, some have noted slow customer support and potentially incentivized reviews. Capterra is ideal for businesses of all sizes across various industries looking for software solutions.
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Ideal for small, medium, and large businesses seeking software solutions.
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Suitable for various sectors, including healthcare, finance, retail, education, and more.
Capterra features
Supported Users can search and filter based on price, features, business size, industry, and user ratings. |
Supported Offers access to over 2 million verified user reviews. |
Supported Allows comparing tools based on features, pricing, and user ratings. |
Supported Provides data-driven insights for informed decision-making. |
Supported Lists popular software solutions across different categories. |
Supported Allows browsing various software vendors and service providers. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Capterra reviews
We've summarised 149 Capterra reviews (Capterra TrustPilot reviews and Capterra G2 reviews) and summarised the main points below.
- Extensive software database with a variety of categories.
- User reviews provide valuable insights.
- Helpful for researching and comparing software options.
- Free to use for basic software discovery.
- Slow customer support response times.
- Reviews can be incentivized, impacting trustworthiness.
- Occasional inaccurate or outdated product information.
- Difficult to compare products side-by-side.
Capterra pricing
The commentary is based on 26 reviews from Capterra G2 reviews and Capterra TrustPilot reviews.
Capterra offers free software discovery and comparison tools, but some reviewers mention unreliable pricing information. While many appreciate the reward system for reviews, others report issues with reward delivery and support responsiveness. Some vendors find the pay-for-placement model impacts listing visibility.
Users sentiment
Capterra alternatives
Capterra FAQ
Capterra is a free online platform that helps businesses find and compare software. It offers user reviews, product comparisons, pricing information, and category listings for various business software solutions. Capterra aims to simplify software discovery and empower businesses to make data-driven purchasing decisions.
What is Capterra and what does Capterra do?
Capterra is a free online platform that helps businesses find and compare software. It offers user reviews, product comparisons, pricing information, and category listings for various business software solutions. Capterra aims to simplify software discovery and empower businesses to make data-driven purchasing decisions.
Capterra primarily offers integrations with software vendors listed on its platform. This allows vendors to update their product information, respond to reviews, and engage with potential customers. There is no information available regarding integrations with other tools.
How does Capterra integrate with other tools?
Capterra primarily offers integrations with software vendors listed on its platform. This allows vendors to update their product information, respond to reviews, and engage with potential customers. There is no information available regarding integrations with other tools.
Capterra's main competitors include G2, GetApp, and FinancesOnline. These platforms offer similar services, such as software discovery, user reviews, and comparison tools, catering to businesses seeking software solutions. While Prisync focuses on price tracking, it's less of a direct competitor.
What the main competitors of Capterra?
Capterra's main competitors include G2, GetApp, and FinancesOnline. These platforms offer similar services, such as software discovery, user reviews, and comparison tools, catering to businesses seeking software solutions. While Prisync focuses on price tracking, it's less of a direct competitor.
Capterra is a legitimate platform for researching business software. It offers extensive software options, user reviews, and comparison tools, making it valuable for informed purchasing decisions. However, be aware of potential downsides like slow customer support and possibly incentivized reviews.
Is Capterra legit?
Capterra is a legitimate platform for researching business software. It offers extensive software options, user reviews, and comparison tools, making it valuable for informed purchasing decisions. However, be aware of potential downsides like slow customer support and possibly incentivized reviews.
Capterra's software directory and reviews are free to access for users. Vendors can purchase paid advertising and other lead generation services; however, pricing is not publicly available.
How much does Capterra cost?
Capterra's software directory and reviews are free to access for users. Vendors can purchase paid advertising and other lead generation services; however, pricing is not publicly available.
Capterra's customer service receives mixed reviews. While some users praise the quick and helpful support, others express frustration with slow response times and unhelpful representatives. Several reviewers mention difficulty contacting support and a lack of transparency regarding incentivized reviews.
Is Capterra customer service good?
Capterra's customer service receives mixed reviews. While some users praise the quick and helpful support, others express frustration with slow response times and unhelpful representatives. Several reviewers mention difficulty contacting support and a lack of transparency regarding incentivized reviews.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.