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CDK description
CDK Global provides cloud-based software solutions designed specifically for car dealerships. Their software aims to streamline operations, from sales and service to administration and customer management. CDK focuses on improving efficiency, connecting departments, and enhancing the customer experience. With a long history in the automotive industry, CDK invests heavily in innovation to keep dealerships ahead in a digital world.
Who is CDK best for
CDK Global offers cloud-based solutions for car dealerships to streamline operations and enhance customer experiences. Users praise the software's effectiveness for parts and service departments and seamless inter-department integration. However, some find the accounting functions challenging and report slow performance. CDK Global is best for medium-sized dealerships in the automotive industry seeking comprehensive, customizable software, but be prepared for potential complexities and costs.
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Best fit for medium-sized car dealerships.
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Ideal for businesses in the Automotive, Aerospace & Defence industry.
CDK features
Supported CDK Global stores customer information like names, phone numbers, and email addresses. |
Supported CDK Global offers its own DMS, CDK Drive, and integrates with other DMS systems. |
Supported CDK Global supports reporting on customer interaction data like activity and response times. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
CDK reviews
We've summarised 102 CDK reviews (CDK G2 reviews) and summarised the main points below.
- Excellent customer service and support.
- DMS is highly effective for parts and service departments.
- Seamless integration between different dealership departments.
- Easy access to documents and information through DSDA.
- Offers robust customization options.
- Not user-friendly, especially for accounting tasks.
- Reporting features are lacking in several areas.
- Setting up new users is a lengthy process.
- System can be slow and experience performance lags.
- High pricing and additional costs for certain features.
CDK pricing
The commentary is based on 4 reviews from CDK G2 reviews.
Could not find pricing information.
See the CDK pricing page.
CDK alternatives
CDK FAQ
CDK Global offers cloud-based software for car dealerships to streamline operations, from sales and service to administration. It focuses on improving efficiency, connecting departments, and enhancing customer experience through integrations and its DMS, CDK Drive.
What is CDK and what does CDK do?
CDK Global offers cloud-based software for car dealerships to streamline operations, from sales and service to administration. It focuses on improving efficiency, connecting departments, and enhancing customer experience through integrations and its DMS, CDK Drive.
CDK Global integrates with other Dealer Management Systems (DMS) and offers its own DMS, CDK Drive. It also supports credit application form management through integrations with F&I software. This streamlines various dealership operations, connecting different departments for better efficiency.
How does CDK integrate with other tools?
CDK Global integrates with other Dealer Management Systems (DMS) and offers its own DMS, CDK Drive. It also supports credit application form management through integrations with F&I software. This streamlines various dealership operations, connecting different departments for better efficiency.
CDK Global's main competitors include VinSolutions Connect CRM, DealerCenter, Selly Automotive, ZopDealer, Dabadu XRM, and Carsforsale.com. These alternatives offer similar functionalities, such as inventory management, CRM, and lead generation, catering to various dealership sizes and needs.
What the main competitors of CDK?
CDK Global's main competitors include VinSolutions Connect CRM, DealerCenter, Selly Automotive, ZopDealer, Dabadu XRM, and Carsforsale.com. These alternatives offer similar functionalities, such as inventory management, CRM, and lead generation, catering to various dealership sizes and needs.
CDK Global is a legitimate company providing cloud-based software solutions for car dealerships. User reviews confirm that CDK is safe and effective, particularly for parts and service departments, offering seamless integration and robust customization. However, some users find the system's accounting functions difficult and expensive.
Is CDK legit?
CDK Global is a legitimate company providing cloud-based software solutions for car dealerships. User reviews confirm that CDK is safe and effective, particularly for parts and service departments, offering seamless integration and robust customization. However, some users find the system's accounting functions difficult and expensive.
There is no pricing information available for CDK. Thus, it's difficult to assess its cost-effectiveness or determine if the product is worth the investment without more details.
How much does CDK cost?
There is no pricing information available for CDK. Thus, it's difficult to assess its cost-effectiveness or determine if the product is worth the investment without more details.
CDK's customer service receives mixed reviews. While some users praise the friendly support staff and convenient help chat, others report long wait times and difficulty connecting with the right department. Some find the support system the best part of the program, others note it can take days to get a response.
Is CDK customer service good?
CDK's customer service receives mixed reviews. While some users praise the friendly support staff and convenient help chat, others report long wait times and difficulty connecting with the right department. Some find the support system the best part of the program, others note it can take days to get a response.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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