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Centiment description
Centiment is a survey platform that helps you gather feedback from specific target audiences. You can use their pool of respondents across various demographics or use their software to survey your own customers. Centiment also offers survey creation tools and expert assistance with data analysis. Primarily serving enterprise and academic researchers, Centiment prides itself on providing high-quality data.
What companies are using Centiment?
Who is Centiment best for
Centiment is a versatile survey platform ideal for businesses seeking high-quality data from targeted audiences. Users praise its excellent customer service, fast turnaround times, and flexible pricing. However, some find the platform's UI confusing and its B2B audience reach limited. Centiment offers robust features for survey creation, distribution, and analysis, making it a valuable tool for market research, marketing, and advertising.
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Best fit for small, medium, and large businesses.
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Ideal for Education, Software/IT, Marketing, and E-commerce.
Centiment features
Supported Centiment allows sharing surveys via email. |
Supported Centiment primarily focuses on external surveys, but its flexible tools can be adapted for internal use. |
Supported Centiment supports feedback collection via email and website surveys. SMS and other channels might be supported through integrations. |
Supported Centiment supports participant screening with targeting, profile data and in-survey screening questions. |
Supported Centiment allows creating demographic questions for data segmentation and analysis. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Centiment reviews
We've summarised 151 Centiment reviews (Centiment TrustPilot reviews and Centiment G2 reviews) and summarised the main points below.
- Excellent customer service and prompt responses from dedicated account managers.
- Fast turnaround time for data collection, even with niche audiences.
- High-quality responses from real humans, resulting in reliable data.
- Flexible pricing and customized survey options to meet specific needs.
- Integrates with popular survey platforms like Qualtrics and Typeform.
- Limited B2B audience reach, especially for enterprise companies and specific roles.
- Survey platform UI is not user-friendly and can be confusing to navigate.
- Occasional bugs in the survey platform require manual cleanup by Centiment staff.
- Data analysis tools within the platform are limited, requiring manual manipulation in Excel or other tools.
- Limited self-service options for audience targeting and project management.
Centiment pricing
The commentary is based on 29 reviews from Centiment G2 reviews.
Centiment is praised for its affordability and value, with many reviewers highlighting its cost-effectiveness and reasonable pricing, especially for B2B research and specialized audiences. Some find the service a great value compared to competitors and appreciate the transparent pricing structure.
Users sentiment
See the Centiment pricing page.
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Centiment has a free plan.
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Centiment has a free trial.
The Essentials plan offers basic features for gathering feedback, with a limit of 1,000 responses per month.
The Professional plan provides enhanced features and a higher response limit, suitable for growing businesses or larger teams.
The Enterprise plan caters to businesses requiring a high volume of responses and customizable solutions.
Centiment alternatives
Centiment FAQ
Centiment is a survey platform specializing in targeted audience feedback collection. It offers survey creation tools, respondent access, and data analysis assistance. Centiment excels in providing high-quality data and is favored by enterprise and academic researchers for its flexible pricing and fast turnaround times.
What is Centiment and what does Centiment do?
Centiment is a survey platform specializing in targeted audience feedback collection. It offers survey creation tools, respondent access, and data analysis assistance. Centiment excels in providing high-quality data and is favored by enterprise and academic researchers for its flexible pricing and fast turnaround times.
Centiment integrates with popular survey platforms like Qualtrics and Typeform, enhancing its data collection capabilities. This integration allows for streamlined workflows and efficient data analysis. It facilitates better data collection and analysis for customer feedback.
How does Centiment integrate with other tools?
Centiment integrates with popular survey platforms like Qualtrics and Typeform, enhancing its data collection capabilities. This integration allows for streamlined workflows and efficient data analysis. It facilitates better data collection and analysis for customer feedback.
Centiment's main competitors include Qualtrics CoreXM, PureSpectrum, and Qualtrics Customer Experience. These platforms offer similar survey tools, audience access, and data analysis features. Microsoft Forms and Voiceform are also alternatives, though with more basic functionalities.
What the main competitors of Centiment?
Centiment's main competitors include Qualtrics CoreXM, PureSpectrum, and Qualtrics Customer Experience. These platforms offer similar survey tools, audience access, and data analysis features. Microsoft Forms and Voiceform are also alternatives, though with more basic functionalities.
Yes, Centiment is a legitimate survey platform. G2 and TrustPilot give it high ratings, and users praise its excellent customer service and fast turnaround times for data collection. However, some users find the platform's UI confusing and its B2B audience reach limited.
Is Centiment legit?
Yes, Centiment is a legitimate survey platform. G2 and TrustPilot give it high ratings, and users praise its excellent customer service and fast turnaround times for data collection. However, some users find the platform's UI confusing and its B2B audience reach limited.
Centiment pricing starts at $228 per month for the Essentials plan (1,000 responses). The Professional plan is $468/month, and the Enterprise plan has custom pricing. They also offer a free plan and a free trial. Is Centiment worth it? It depends on your specific needs and budget.
How much does Centiment cost?
Centiment pricing starts at $228 per month for the Essentials plan (1,000 responses). The Professional plan is $468/month, and the Enterprise plan has custom pricing. They also offer a free plan and a free trial. Is Centiment worth it? It depends on your specific needs and budget.
Centiment's customer service is consistently praised in reviews. Users highlight the helpfulness, responsiveness, and professionalism of their account managers, who provide support throughout the entire survey process, from initial setup to data delivery. Many reviewers describe the support as "top-notch" and "excellent".
Is Centiment customer service good?
Centiment's customer service is consistently praised in reviews. Users highlight the helpfulness, responsiveness, and professionalism of their account managers, who provide support throughout the entire survey process, from initial setup to data delivery. Many reviewers describe the support as "top-notch" and "excellent".
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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