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Chatter

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Last updated on

Company health

Employee growth
2% increase in the last year
Web traffic
7% decrease in the last quarter
Financing
July 2022 - $65M

Ratings

G2
4.1/5
(964)
Glassdoor
4.1/5
(18141)

Chatter description

Chatter is a company-wide social network that helps your employees communicate and collaborate more effectively. It offers features like direct messaging, group chats, and file sharing, all within a secure platform. Chatter helps streamline communication, making it easier to share information, discuss projects, and work together, ultimately boosting productivity.


Who is Chatter best for

Chatter is a versatile internal communication platform designed to enhance collaboration and streamline workflows. Users praise its real-time messaging, integrations, and centralized platform. However, some have noted notification overload and occasional performance issues. Chatter is best suited for businesses seeking an integrated communication solution to improve team connectivity and productivity.

  • Best fit for small, medium, and large enterprises.

  • Ideal for software, IT, telecommunications, and various other industries.


Chatter features

Supported

Chatter's direct messaging facilitates quick communication.

Supported

Chatter enables group chats for team discussions.

Supported

Chatter allows file sharing for seamless collaboration.

Supported

Chatter integrates with existing APIs and MuleSoft connectors.

Supported

Chatter connects to various data sources using MuleSoft.

Supported

Chatter can be customized for different teams and workflows.

Supported

Chatter integrates with Slack for enhanced collaboration.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Rather positive
+0.6

Ease of Use

Strongly positive
+0.73

Reliability and Performance

Neutral
+0

Ease of Implementation

Strongly positive
+1

Chatter reviews

We've summarised 954 Chatter reviews (Chatter G2 reviews) and summarised the main points below.

Pros of Chatter
  • Real-time messaging and focused channels are highly praised.
  • Seamless integration with various tools like Jira and Outlook.
  • Centralized platform for communication, file sharing, and tool integration.
  • Excellent and responsive customer support.
Cons of Chatter
  • Overload of notifications, especially from integrated apps.
  • Call quality issues reported.
  • Occasional performance lags and freezing.

Chatter pricing

The commentary is based on 20 reviews from Chatter G2 reviews.

Chatter's pricing information is not publicly available.

Users sentiment

Neutral
+0

See the Chatter pricing page.


Chatter alternatives

  • Logo of Slack
    Slack
    Team communication and collaboration, all in one place.
    Read more
  • Logo of Workplace from Meta
    Workplace from Meta
    Connect and collaborate with your team, Facebook-style, for work.
    Read more
  • Logo of Zoho Cliq
    Zoho Cliq
    Team chat, video calls, and collaboration, boosting productivity.
    Read more
  • Logo of Microsoft Teams
    Microsoft Teams
    Connect, chat, call, collaborate, and work together seamlessly.
    Read more
  • Logo of PolyAI
    PolyAI
    AI-powered voice assistants for effortless customer conversations.
    Read more
  • Logo of Copper
    Copper
    CRM for Google Workspace, automating contacts and deals.
    Read more

Chatter FAQ

  • What is Chatter and what does Chatter do?

    Chatter is a social networking platform built for internal business communication and collaboration. It enables employees to connect, share updates, and work together on projects through features like direct messaging, group chats, and file sharing, all within a secure environment, ultimately boosting productivity.

  • How does Chatter integrate with other tools?

    Chatter seamlessly integrates with other Salesforce tools and external applications like Jira and Outlook, centralizing communication and boosting productivity. This streamlines workflows by bringing conversations, file sharing, and other tools together in one platform.

  • What the main competitors of Chatter?

    Alternatives to Chatter include Yammer, a similar enterprise social network platform. Other options are communication and collaboration tools like Microsoft Teams, Slack, and Google Chat. For broader work management, consider platforms like ClickUp or Monday.com.

  • Is Chatter legit?

    Yes, Chatter is a legitimate platform owned by Salesforce. It's a secure company-wide social network designed to enhance communication and collaboration among employees. While some users report notification overload and occasional performance issues, many praise its real-time messaging, integrations, and centralized platform.

  • How much does Chatter cost?

    I couldn't find pricing details for Chatter. For the most current pricing information, I recommend checking Chatter's official website or contacting their sales team. This will ensure you get the most accurate and up-to-date details regarding product pricing and whether it's worth it for your needs.

  • Is Chatter customer service good?

    Chatter's customer service receives positive feedback, with users highlighting its responsiveness and helpfulness in resolving issues. However, some users have reported experiencing slowdowns and password entry problems, with customer support not always meeting their expectations in these instances.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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