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CiviCRM description
CiviCRM is an open-source CRM system designed specifically for non-profit organizations. It helps you manage relationships with your contacts, donors, and members, and streamlines fundraising, event planning, and communications – all in one place. With CiviCRM, you can automate administrative tasks, track donations, organize events, and gain insights into your supporters. It integrates with popular platforms like WordPress and Drupal, offering flexibility for a range of organizations.
What companies are using CiviCRM?
Who is CiviCRM best for
CiviCRM is a robust open-source CRM tailored to the needs of non-profits and NGOs. Users appreciate its flexibility, extensive features for managing donations, events, and memberships, and seamless integrations with popular CMS platforms. However, some find the interface less intuitive and upgrades challenging. If your organization values cost-effectiveness and customization, CiviCRM is worth considering.
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Best for small to medium-sized businesses, offering flexibility and customization.
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Ideal for non-profits, NGOs, and advocacy groups seeking open-source CRM.
CiviCRM features
Supported CiviCRM allows creating and managing online donation forms, including customization and payment integrations. |
Supported Automated receipts are generated and can be sent individually or in bulk. |
Supported CiviCRM allows generating reports and filtering contact data based on various criteria. |
Supported CiviCRM streamlines recurring billing and membership management, improving cash flow predictability. |
Supported CiviCRM fully supports event creation, management, registration, ticketing, and promotion. |
Supported CiviCRM tracks donation history, including date, amount, and type. |
Supported CiviCRM supports storing basic contact details like name, phone, address, and email. |
CiviCRM reviews
We've summarised 121 CiviCRM reviews (CiviCRM GetApp reviews, CiviCRM Software Advice reviews, CiviCRM Capterra reviews and CiviCRM G2 reviews) and summarised the main points below.
- Open-source and free, offering cost-effectiveness
- Highly flexible and customizable for diverse needs
- Integrates well with CMS platforms like Drupal and Wordpress
- Strong community support and resources
- Extensive features for non-profits (events, memberships, donations)
- Difficult upgrades and potential for broken functionality after updates
- Requires technical expertise for maintenance and customization
- UI/UX is outdated and not intuitive
- Resource intensive and requires robust hosting
CiviCRM pricing
The commentary is based on 16 reviews from CiviCRM Capterra reviews, CiviCRM G2 reviews and CiviCRM Software Advice reviews.
CiviCRM is an open-source CRM primarily for non-profits. It offers various deployment options: DIY, Spark, Cloud, and Partner. CiviCRM Spark is a paid service with a low monthly subscription.
See the CiviCRM pricing page.
CiviCRM alternatives
CiviCRM FAQ
CiviCRM is a free and open-source CRM designed for non-profits. It helps manage donor relationships, track donations, organize events, and streamline communications. It integrates with platforms like WordPress and Drupal, offering flexibility and customization for various organizations.
What is CiviCRM and what does CiviCRM do?
CiviCRM is a free and open-source CRM designed for non-profits. It helps manage donor relationships, track donations, organize events, and streamline communications. It integrates with platforms like WordPress and Drupal, offering flexibility and customization for various organizations.
CiviCRM integrates with content management systems (CMS) like WordPress and Drupal. It also offers integrations for payment processing, email marketing, and other tools to enhance its functionality for non-profit organizations.
How does CiviCRM integrate with other tools?
CiviCRM integrates with content management systems (CMS) like WordPress and Drupal. It also offers integrations for payment processing, email marketing, and other tools to enhance its functionality for non-profit organizations.
Top alternatives to CiviCRM include DonorDock, Virtuous, DonorPerfect, Neon CRM, MonkeyPod, and Humanitru. These CRMs offer similar features for non-profit organizations, such as donor management, fundraising tools, and communication features. They vary in pricing, features, and ease of use.
What the main competitors of CiviCRM?
Top alternatives to CiviCRM include DonorDock, Virtuous, DonorPerfect, Neon CRM, MonkeyPod, and Humanitru. These CRMs offer similar features for non-profit organizations, such as donor management, fundraising tools, and communication features. They vary in pricing, features, and ease of use.
Yes, CiviCRM is a legitimate open-source CRM designed for non-profits. It's known for its flexibility and comprehensive features, but requires technical expertise. If you need an easier-to-use CRM, consider alternatives like DonorDock or Virtuous.
Is CiviCRM legit?
Yes, CiviCRM is a legitimate open-source CRM designed for non-profits. It's known for its flexibility and comprehensive features, but requires technical expertise. If you need an easier-to-use CRM, consider alternatives like DonorDock or Virtuous.
CiviCRM is an open-source platform and is free to download and use. There are no standard pricing plans. However, costs may be incurred for hosting, implementation, support, and extensions depending on your needs.
How much does CiviCRM cost?
CiviCRM is an open-source platform and is free to download and use. There are no standard pricing plans. However, costs may be incurred for hosting, implementation, support, and extensions depending on your needs.
CiviCRM's customer service receives mixed reviews. While some users praise the helpfulness and friendliness of the community and engineers, others find accessing support challenging, especially given the open-source nature of the software. A lack of centralized support is also a common concern.
Is CiviCRM customer service good?
CiviCRM's customer service receives mixed reviews. While some users praise the helpfulness and friendliness of the community and engineers, others find accessing support challenging, especially given the open-source nature of the software. A lack of centralized support is also a common concern.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.