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Creovai description
Creovai is an AI-powered software suite designed for contact centers. It analyzes customer conversations, providing insights to improve agent performance and customer experience. Creovai helps businesses understand what's working and what's not in their customer interactions, enabling them to reduce churn, boost sales, and lower service costs. It offers real-time guidance for agents during calls and in-depth analysis after conversations.
Who is Creovai best for
Creovai is an AI-powered suite designed for contact centers, providing real-time agent guidance and post-conversation analysis to improve customer experience and boost sales. Users praise its easy-to-use interface, real-time transcriptions, and robust search features. However, some have noted issues with transcription accuracy, especially with accents and diverse pronunciations, along with its high price point. It's best suited for medium to large businesses in the telecommunications, IT, and software sectors.
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Best for medium to large businesses (100+ employees) seeking improved contact center performance.
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Ideal for businesses in telecommunications, IT, and software sectors looking to enhance customer interactions.
Creovai reviews
We've summarised 156 Creovai reviews (Creovai G2 reviews) and summarised the main points below.
- Easy-to-use interface and customizable dashboards for efficient workflow.
- Real-time call transcription and analysis for immediate feedback.
- Robust search and filtering options for targeted data retrieval.
- Excellent customer support, responsive and helpful.
- Integrates well with other systems for streamlined data management.
- Inaccurate transcriptions, missing words and phrases, impacting data analysis.
- AI struggles with accents, slang, and different pronunciations, leading to misinterpretations.
- Limited Spanish language support.
- Automatic redaction of personal information hinders some use cases.
- High price point and potential for increasing costs with new features.
Creovai alternatives
Creovai FAQ
Creovai is an AI-powered contact center software suite. It analyzes customer conversations, providing real-time agent guidance and post-conversation insights. This helps businesses improve agent performance, customer experience, and reduce churn. Creovai offers customizable dashboards and robust search features, but some users report issues with transcription accuracy and pricing.
What is Creovai and what does Creovai do?
Creovai is an AI-powered contact center software suite. It analyzes customer conversations, providing real-time agent guidance and post-conversation insights. This helps businesses improve agent performance, customer experience, and reduce churn. Creovai offers customizable dashboards and robust search features, but some users report issues with transcription accuracy and pricing.
Creovai integrates well with other systems for streamlined data management, enabling efficient workflow and data retrieval. However, the automatic redaction feature, while privacy-focused, may limit some specific use cases depending on integration needs.
How does Creovai integrate with other tools?
Creovai integrates well with other systems for streamlined data management, enabling efficient workflow and data retrieval. However, the automatic redaction feature, while privacy-focused, may limit some specific use cases depending on integration needs.
Creovai's main competitors include Convin.ai, Regal.io, yellow.ai, Ender Turing, and Balto. These alternatives offer similar AI-powered solutions for contact centers, focusing on improving agent performance, customer experience, and automating various aspects of customer interactions.
What the main competitors of Creovai?
Creovai's main competitors include Convin.ai, Regal.io, yellow.ai, Ender Turing, and Balto. These alternatives offer similar AI-powered solutions for contact centers, focusing on improving agent performance, customer experience, and automating various aspects of customer interactions.
Creovai appears to be a legitimate AI-powered software for contact centers. User reviews praise its ease of use, real-time analysis, and helpful customer support. However, some users mention issues with transcription accuracy and pricing. Consider these factors when evaluating if Creovai is safe and suitable for your needs.
Is Creovai legit?
Creovai appears to be a legitimate AI-powered software for contact centers. User reviews praise its ease of use, real-time analysis, and helpful customer support. However, some users mention issues with transcription accuracy and pricing. Consider these factors when evaluating if Creovai is safe and suitable for your needs.
I couldn't find pricing information for Creovai. Contact Creovai directly to discuss product pricing and determine if it's worth the investment for your needs.
How much does Creovai cost?
I couldn't find pricing information for Creovai. Contact Creovai directly to discuss product pricing and determine if it's worth the investment for your needs.
Creovai's customer support receives overwhelmingly positive feedback. Users praise the helpful and responsive support team, highlighting their quick resolutions and proactive assistance. While some users mention initial setup challenges, the readily available support mitigates these issues.
Is Creovai customer service good?
Creovai's customer support receives overwhelmingly positive feedback. Users praise the helpful and responsive support team, highlighting their quick resolutions and proactive assistance. While some users mention initial setup challenges, the readily available support mitigates these issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.