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Electric description
Electric is an IT management platform designed for small and medium-sized businesses in the USA. It simplifies IT tasks such as device security, employee onboarding/offboarding, and software updates. It provides tools like device inventory, application management, and procurement, along with IT support. Electric also offers premium services including IT service desk support, cloud migration, and data backup and recovery.
Who is Electric best for
Electric is a solid IT management platform for small to medium-sized businesses. We find it particularly appealing to those that need to outsource their IT but still want a personal touch. Users appreciate the Slack integration for quick support and the proactive customer success team. However, some users report inconsistent service quality and occasional slow response times, so it's worth weighing these factors.
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Perfect for scaling SMBs (50-500 employees) seeking comprehensive, US-based IT support with a dedicated customer success team.
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Suited for diverse industries, especially those without dedicated IT staff, needing strong device security and streamlined employee onboarding.
Electric features
Supported Print book publishing: Creation of print books. |
Supported Digital book publishing: Creation of digital books. |
Supported Book layout and design: Books' layout and design services. |
Supported Interactive training materials: Interactive training materials. |
Supported Accessible publications: Development of accessible publications. |
Supported Open-access book publishing: Open-access book publishing and maintenance. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Electric reviews
We've summarised 66 Electric reviews (Electric G2 reviews) and summarised the main points below.
- Slack integration for convenient and fast communication with support.
- Automated onboarding and offboarding processes save time.
- Proactive account managers and customer success team.
- Comprehensive IT support, covering various needs like device management, security, and software issues.
- Real-time support and quick resolution of many issues.
- Slow support response times, sometimes taking hours or days for simple requests.
- Inconsistent service quality, with varying technician knowledge and effectiveness.
- Turbine platform has UI bugs, slow performance, and device sync issues.
- Limited onboarding capabilities and frequent errors in setup.
- Communication issues between Electric teams and with clients, leading to repeated explanations and follow-ups.
Electric pricing
The commentary is based on 9 reviews from Electric G2 reviews.
We find that Electric's pricing is a common topic in reviews. Some users feel they receive great value for the cost, especially compared to in-house IT. Others find certain features or service tiers too expensive, particularly smaller businesses. A few users felt the service didn't justify the cost based on their experience.
Users sentiment
Electric alternatives
Electric FAQ
Electric is a US-based IT management platform for small and medium businesses. We find that it simplifies IT tasks, from device security and software updates to employee onboarding and offboarding. It also offers premium IT support, cloud migration, and data backup services.
What is Electric and what does Electric do?
Electric is a US-based IT management platform for small and medium businesses. We find that it simplifies IT tasks, from device security and software updates to employee onboarding and offboarding. It also offers premium IT support, cloud migration, and data backup services.
Electric integrates with Slack for streamlined communication with their support team. We also find that they offer integrations to support various IT functions, including device management, security, and software applications, though specific integrations are not listed.
How does Electric integrate with other tools?
Electric integrates with Slack for streamlined communication with their support team. We also find that they offer integrations to support various IT functions, including device management, security, and software applications, though specific integrations are not listed.
We find that Electric's main competitors include NinjaOne, Workplace Solutions, Axonius, Infraon Infinity, SysAid, and Startly. These alternatives offer similar IT management and support solutions for businesses.
What the main competitors of Electric?
We find that Electric's main competitors include NinjaOne, Workplace Solutions, Axonius, Infraon Infinity, SysAid, and Startly. These alternatives offer similar IT management and support solutions for businesses.
Electric seems to be a legitimate IT management platform. We find that users appreciate its Slack integration and automated onboarding. However, some have reported slow support and inconsistent service quality. Overall, Electric might be a good option if you're willing to overlook some inconsistencies.
Is Electric legit?
Electric seems to be a legitimate IT management platform. We find that users appreciate its Slack integration and automated onboarding. However, some have reported slow support and inconsistent service quality. Overall, Electric might be a good option if you're willing to overlook some inconsistencies.
I am sorry, but Electric does not publicly share its pricing information. Contact their sales team for a customized quote.
How much does Electric cost?
I am sorry, but Electric does not publicly share its pricing information. Contact their sales team for a customized quote.
Electric's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, some have experienced slow response times and inconsistent service quality. We find that the Slack integration is generally well-received for its convenience.
Is Electric customer service good?
Electric's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, some have experienced slow response times and inconsistent service quality. We find that the Slack integration is generally well-received for its convenience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.