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FedEx Ship Manager description
FedEx Ship Manager is a web-based shipping software that allows businesses to manage their shipping needs from any location with internet access. With FedEx Ship Manager, you can print shipping labels, track packages, and manage your shipping history. It also offers features like Shipping Administration, which allows businesses to centrally manage employee shipping activity, including setting shipping restrictions and generating reports. While beneficial for any size business, its ability to manage high-volume shipping and user permissions makes it particularly suitable for midsize to large companies.
Who is FedEx Ship Manager best for
FedEx Ship Manager is a web-based shipping platform ideal for midsize to large businesses. Users praise its ease of use and shipping tools but dislike inconsistent delivery and customer service issues. It offers multi-user access, label printing, and user group management.
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Best for midsize to large businesses needing centralized, high-volume shipping management.
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Suitable for many industries, including Healthcare, Finance, Retail, and Manufacturing.
FedEx Ship Manager features
Supported FedEx Ship Manager supports printing shipping labels. |
Supported FedEx Ship Manager supports multiple users with controlled access and permissions. |
Supported User groups can be created and managed within FedEx Ship Manager. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
FedEx Ship Manager reviews
We've summarised 167 FedEx Ship Manager reviews (FedEx Ship Manager GetApp reviews, FedEx Ship Manager TrustPilot reviews, FedEx Ship Manager Capterra reviews and FedEx Ship Manager G2 reviews) and summarised the main points below.
- Shipping is generally fast and reliable when it works correctly.
- Easy to use online interface for creating and printing labels, scheduling pickups, and tracking packages.
- Helpful and readily available customer support in some cases.
- Discounts and rewards programs for frequent shippers.
- Convenient online tools for managing shipments and tracking.
- Packages frequently misdelivered or left in unsafe locations.
- Poor customer service: difficult to reach a live agent, unhelpful automated system.
- Inaccurate delivery status updates and misleading notifications.
- Drivers often fail to follow delivery instructions or locate addresses correctly.
- Unclear and unexpected customs/brokerage fees.
FedEx Ship Manager pricing
The commentary is based on 17 reviews from FedEx Ship Manager Capterra reviews, FedEx Ship Manager G2 reviews, FedEx Ship Manager GetApp reviews and FedEx Ship Manager TrustPilot reviews.
FedEx Ship Manager offers convenient shipping and tracking, but reviews suggest its pricing can be higher than competitors like USPS or UPS. While some users find value in the service, others note the need to negotiate rates for competitive pricing. Several reviews mention the importance of comparing prices before shipping with FedEx.
Users sentiment
FedEx Ship Manager alternatives
FedEx Ship Manager FAQ
FedEx Ship Manager is a web-based shipping software for businesses to manage their shipping needs. It allows users to print labels, track packages, manage shipping history, and control employee shipping activity. It is suitable for businesses of all sizes, but its robust features make it particularly well-suited for midsize to large companies.
What is FedEx Ship Manager and what does FedEx Ship Manager do?
FedEx Ship Manager is a web-based shipping software for businesses to manage their shipping needs. It allows users to print labels, track packages, manage shipping history, and control employee shipping activity. It is suitable for businesses of all sizes, but its robust features make it particularly well-suited for midsize to large companies.
FedEx Ship Manager integrates with other FedEx tools for a streamlined workflow. It offers Shipping Administration for centralized management of employee shipping activity, including setting restrictions and generating reports. More details on specific integrations are limited.
How does FedEx Ship Manager integrate with other tools?
FedEx Ship Manager integrates with other FedEx tools for a streamlined workflow. It offers Shipping Administration for centralized management of employee shipping activity, including setting restrictions and generating reports. More details on specific integrations are limited.
ShipStation, Shiptheory, GoComet, Freightview, and DesktopShipper are the main FedEx Ship Manager alternatives. These competitors offer similar features like multi-carrier integration, label printing, and shipment tracking, often with a focus on e-commerce businesses.
What the main competitors of FedEx Ship Manager?
ShipStation, Shiptheory, GoComet, Freightview, and DesktopShipper are the main FedEx Ship Manager alternatives. These competitors offer similar features like multi-carrier integration, label printing, and shipment tracking, often with a focus on e-commerce businesses.
FedEx Ship Manager is a legitimate software offered by FedEx. However, user reviews on Trustpilot are low, citing issues with customer service, delivery mishaps, and inaccurate tracking. Consider exploring alternative shipping solutions if these are critical concerns.
Is FedEx Ship Manager legit?
FedEx Ship Manager is a legitimate software offered by FedEx. However, user reviews on Trustpilot are low, citing issues with customer service, delivery mishaps, and inaccurate tracking. Consider exploring alternative shipping solutions if these are critical concerns.
I cannot find pricing information for FedEx Ship Manager. Contact FedEx directly to determine if FedEx Ship Manager is worth the investment for your shipping needs.
How much does FedEx Ship Manager cost?
I cannot find pricing information for FedEx Ship Manager. Contact FedEx directly to determine if FedEx Ship Manager is worth the investment for your shipping needs.
FedEx Ship Manager's customer service receives overwhelmingly negative feedback. Users report significant difficulties contacting support, unhelpful automated systems, and unresolved issues. While some mention positive experiences, the prevalent sentiment points to considerable room for improvement.
Is FedEx Ship Manager customer service good?
FedEx Ship Manager's customer service receives overwhelmingly negative feedback. Users report significant difficulties contacting support, unhelpful automated systems, and unresolved issues. While some mention positive experiences, the prevalent sentiment points to considerable room for improvement.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.