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Files.com description
Files.com is a cloud-based platform designed to manage and automate how businesses send and receive files. It prioritizes security and reliability for important data transfers, eliminating the need for manual scripting or code. With features like scheduled file syncing and real-time access, it can connect with existing systems like Microsoft Azure and Google Drive. Files.com offers different levels of user permissions, audit trails for tracking file activity, and meets compliance requirements for industries like healthcare.
Who is Files.com best for
Files.com is a secure and reliable file transfer and management platform ideal for businesses of all sizes. Users praise its easy-to-use interface, robust security features, and seamless integrations with various cloud storage services. However, some users find the per-user pricing model expensive and the API documentation lacking. Files.com excels in providing secure file transfer with granular controls and automated account disabling, simplifying complex file management tasks.
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Best for small, medium, and enterprise businesses.
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Ideal for Healthcare, Finance, E-commerce, Manufacturing, Education, and other industries.
Files.com features
Supported Files.com integrates with AWS, especially Amazon S3 for storage and file management. |
Supported Files.com integrates with Azure Files, Azure Blob Storage, and Azure Active Directory. |
Supported Files.com supports scheduled file transfers for pushing and pulling files. |
Supported Files.com integrates with Google Cloud Storage, enabling features like real-time access and synchronization. |
Supported Files.com uses TLS/SSH encryption for transfers and AES-256 encryption at rest. |
Supported Files.com offers robust security, including encryption, SOC 2 Type II compliance, and adherence to GDPR and CCPA. |
Supported Files.com allows sharing files via secure links, with customizable access controls. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Files.com reviews
We've summarised 168 Files.com reviews (Files.com Capterra reviews and Files.com G2 reviews) and summarised the main points below.
- Secure and reliable file transfer with a range of protocols (SFTP, FTPS, web, API).
- Easy-to-use interface for both technical and non-technical users, with features like drag-and-drop and shareable links.
- Robust user and permission management, including granular controls and automated account disabling.
- Seamless integration with various cloud storage services (AWS S3, Azure, Google Drive) and other platforms.
- Excellent customer support, praised for responsiveness and helpfulness.
- The per-user pricing model is expensive, especially for smaller businesses or those with limited user needs.
- The documentation for the API and some features can be lacking or outdated.
- The web interface, while generally user-friendly, has some areas where navigation and bulk actions could be improved.
- Some users have reported issues with slow upload speeds, particularly for large files.
- Occasional bugs and inconsistencies, such as problems with Active Directory integration or zipped files.
Files.com pricing
The commentary is based on 23 reviews from Files.com Capterra reviews and Files.com G2 reviews.
While Files.com offers valuable features and a good user experience, reviews frequently mention the high cost and increasing prices, particularly regarding the per-user pricing model. Some users find the pricing structure complex and potentially too expensive for their needs.
Users sentiment
See the Files.com pricing page.
Files.com alternatives
Cerberus FTP ServerSecure, automated file transfers with detailed auditing and easy management.Read more
HDCloud Secure Document ExchangeSafely send, receive, and track sensitive files with total control.Read more
Files.com FAQ
Files.com is a cloud platform for secure file transfer and automation, eliminating manual scripts. It offers scheduled syncing, real-time access, integrations with systems like Azure and Google Drive, user permissions, audit trails, and compliance features. It's ideal for businesses needing secure, reliable file management.
What is Files.com and what does Files.com do?
Files.com is a cloud platform for secure file transfer and automation, eliminating manual scripts. It offers scheduled syncing, real-time access, integrations with systems like Azure and Google Drive, user permissions, audit trails, and compliance features. It's ideal for businesses needing secure, reliable file management.
Files.com integrates with various cloud storage services, including AWS (S3), Azure (Files, Blob Storage, Active Directory), and Google Cloud Storage (real-time access, synchronization). It also supports secure connections using TLS/SSH and AES-256 encryption.
How does Files.com integrate with other tools?
Files.com integrates with various cloud storage services, including AWS (S3), Azure (Files, Blob Storage, Active Directory), and Google Cloud Storage (real-time access, synchronization). It also supports secure connections using TLS/SSH and AES-256 encryption.
Alternatives to Files.com include webMethods.io B2B for streamlined document sharing, SecureDock for secure file transfer and storage, and SendSafely for secure file sharing with end-to-end encryption. These Files.com competitors offer various features and pricing models.
What the main competitors of Files.com?
Alternatives to Files.com include webMethods.io B2B for streamlined document sharing, SecureDock for secure file transfer and storage, and SendSafely for secure file sharing with end-to-end encryption. These Files.com competitors offer various features and pricing models.
Files.com is a legitimate and safe platform for file sharing and management. It offers robust security measures, including encryption and compliance certifications. User reviews praise its ease of use and integrations, but some find the pricing model expensive.
Is Files.com legit?
Files.com is a legitimate and safe platform for file sharing and management. It offers robust security measures, including encryption and compliance certifications. User reviews praise its ease of use and integrations, but some find the pricing model expensive.
Files.com pricing is not publicly available. Contact their sales team for a personalized quote based on your specific needs. Consider whether the product's value justifies its cost for your file management and transfer requirements.
How much does Files.com cost?
Files.com pricing is not publicly available. Contact their sales team for a personalized quote based on your specific needs. Consider whether the product's value justifies its cost for your file management and transfer requirements.
Files.com customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and technical expertise. While some mention limited support hours, the overall sentiment points towards a positive customer service experience.
Is Files.com customer service good?
Files.com customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and technical expertise. While some mention limited support hours, the overall sentiment points towards a positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.