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First Advantage

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Company health

Employee growth
137% increase in the last year
Web traffic
9% increase in the last quarter

Ratings

G2
3.6/5
(42)
TrustPilot
1.7/5
(148)

First Advantage description

First Advantage provides background checks and drug screening solutions for employers, landlords, and organizations worldwide. Their services help businesses make informed hiring decisions, reduce risk, and stay compliant with regulations. With global capabilities, First Advantage leverages technology to deliver fast and reliable screening results in over 200 countries and territories. They offer solutions for various industries, including retail, healthcare, and transportation, with a focus on applicant experience and streamlined onboarding processes.

Who is First Advantage best for

First Advantage offers international background checks and drug screenings in over 200 countries. While praised for fast checks and integrations with platforms like Workday, users have reported issues with customer service responsiveness and system errors. Best for large companies seeking global screening solutions.

  • Best for enterprise companies.

  • Suitable for most industries.

First Advantage features

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First Advantage offers international background checks for candidates in over 200 countries.

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First Advantage offers Motor Vehicle Records checks for candidate screening.

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First Advantage supports FCRA compliance for background checks.

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First Advantage verifies past employment history by contacting previous employers.

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First Advantage offers criminal record checks for candidates.

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First Advantage offers drug and health screening services for pre-employment checks.

First Advantage reviews

We've summarised 190 First Advantage reviews (First Advantage TrustPilot reviews and First Advantage G2 reviews) and summarised the main points below.

Pros of First Advantage
  • The customer service agents are generally polite and friendly.
  • Some background checks are completed quickly.
  • Easy to use for basic background checks.
  • Integration with other systems like Workday can be seamless.
  • Helpful account representatives for business clients.
Cons of First Advantage
  • Confusing application process with unclear instructions.
  • Unresponsive and unhelpful customer service, often leading to lengthy delays.
  • System errors, website glitches, and difficulty uploading documents.
  • Inaccurate background check information and difficulty correcting errors.
  • Lack of transparency and communication throughout the process.

First Advantage pricing

The commentary is based on 5 reviews from First Advantage G2 reviews.

No pricing information found.

See the First Advantage pricing page.

First Advantage alternatives

  • Logo of Atlantic Employee Screening
    Atlantic Employee Screening
    Fast, friendly background checks with transparent US-based support.
    Read more
  • Logo of Cisive
    Cisive
    Thorough background checks for safer, compliant hiring.
    Read more
  • Logo of Checkr
    Checkr
    Fast, fair background checks for modern hiring.
    Read more
  • Logo of HireRight
    HireRight
    Background checks and drug tests, simplifying hiring compliance.
    Read more
  • Logo of Accurate Background
    Accurate Background
    Fast, compliant background checks for smooth hiring.
    Read more
  • Logo of Universal Background Screening
    Universal Background Screening
    Fast, compliant background checks and drug tests with great service.
    Read more

First Advantage FAQ

  • What is First Advantage and what does First Advantage do?

    First Advantage offers background checks and drug screening solutions for employers globally. They help businesses make informed hiring decisions, reduce risk, and ensure compliance. While some praise their easy-to-use interface and quick turnaround times, others cite concerns with customer service and accuracy.

  • How does First Advantage integrate with other tools?

    First Advantage integrates with other HR systems like Workday, streamlining onboarding processes. They offer integrations for various background checks including criminal history, motor vehicle records and drug screening. However, some users have reported system errors and difficulties with integrations.

  • What the main competitors of First Advantage?

    First Advantage's main competitors include Checkr, ClearStar, and HireRight. These companies offer similar background check and screening services, often with features like AI-powered checks (Checkr) and global coverage (ClearStar, HireRight).

  • Is First Advantage legit?

    First Advantage is a legitimate background check and drug screening provider. However, user reviews on Trustpilot are low, citing issues with customer service and accuracy. Consider exploring alternatives like Checkr or HireRight for potentially better experiences.

  • How much does First Advantage cost?

    First Advantage does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific background screening needs.

  • Is First Advantage customer service good?

    Customer reviews on First Advantage's service are mixed. While many appreciate the friendly agents and helpful account representatives, others have experienced long wait times and difficulty navigating multiple departments. Some praise the quick turnaround times for background checks, while others cite significant delays.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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