Logo of Gate.io

Gate.io

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Last updated on

Company health

Employee growth
9% increase in the last year
Web traffic
23% decrease in the last quarter
Financing
February 2022 - $74M

Ratings

G2
4.4/5
(223)
TrustPilot
1.6/5
(69)

Gate.io description

Gate.io is a long-established platform for buying and selling cryptocurrencies. It offers a wide selection of over 1400 digital currencies and is known for its high liquidity and trading volume. While Gate.io offers additional services like decentralized finance and research tools, its core function is as a cryptocurrency exchange. Users should be aware that Gate.io has some geographical restrictions.


Who is Gate.io best for

Gate.io is a cryptocurrency exchange offering a wide selection of over 1400 digital currencies. While praised for its variety of cryptocurrencies and low fees, users have reported issues with account freezes, poor customer support, and withdrawal delays. Best for experienced crypto traders comfortable with a less user-friendly interface.

  • Best for small to medium-sized businesses.

  • Suitable for various industries.


Gate.io features

Supported

Gate.io supports Dogecoin trading.

Supported

Gate.io allows users to deposit and withdraw cryptocurrencies.

Supported

Gate.io supports Bitcoin trading.

Supported

Gate.io supports buying, selling, and trading Ethereum.

Supported

Gate.io supports XRP trading and provides related services.

Supported

Gate.io lists at least one memecoin for trading.

Supported

Gate.io supports Litecoin trading.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Strongly negative
-0.88

Customer Service

Strongly negative
-0.96

Ease of Use

Rather negative
-0.62

Reliability and Performance

Strongly negative
-0.84

Gate.io reviews

We've summarised 292 Gate.io reviews (Gate.io TrustPilot reviews and Gate.io G2 reviews) and summarised the main points below.

Pros of Gate.io
  • Wide variety of cryptocurrencies available for trading.
  • Low trading fees for spot trading.
  • User-friendly interface for trading cryptocurrencies.
  • Fast transaction processing for deposits and withdrawals.
  • Platform incorporates security measures like 2FA.
Cons of Gate.io
  • Account locks and freezes without explanation are frequent.
  • KYC verification issues and repeated requests for documentation cause frustration.
  • Withdrawal delays and verifications take an excessively long time, often weeks or months.
  • Customer support is unresponsive and unhelpful, with long wait times and unresolved tickets.
  • Unclear communication and unexplained account restrictions cause anxiety for users.

Gate.io pricing

The commentary is based on 54 reviews from Gate.io G2 reviews and Gate.io TrustPilot reviews.

Could not find explicit pricing information.

Users sentiment

Strongly negative
-1

See the Gate.io pricing page.


Gate.io alternatives

  • Logo of Bitstamp
    Bitstamp
    Buy, sell, and trade crypto securely on a regulated exchange.
    Read more
  • Logo of Bithumb
    Bithumb
    Buy, sell, and trade cryptocurrencies easily in South Korea.
    Read more
  • Logo of Coinjar Wallet
    Coinjar Wallet
    Securely store, manage, and spend your cryptocurrency.
    Read more
  • Logo of Bitget Crypto Exchange
    Bitget Crypto Exchange
    Trade crypto, copy pros, earn rewards. Secure global exchange.
    Read more
  • Logo of Luno
    Luno
    Buy, sell, and learn about crypto securely and simply.
    Read more
  • Logo of OKX
    OKX
    Trade, earn, and hold 350+ cryptocurrencies globally.
    Read more

Gate.io FAQ

  • What is Gate.io and what does Gate.io do?

    Gate.io is a cryptocurrency exchange offering a wide selection of over 1400 digital currencies. Known for high liquidity and trading volume, it provides various services like spot trading and DeFi. However, users report issues with customer support and account restrictions. It is suitable for experienced crypto traders comfortable with a complex platform.

  • How does Gate.io integrate with other tools?

    There is no information available regarding Gate.io's integration with other tools. It primarily functions as a cryptocurrency exchange, offering a wide selection of digital assets for trading.

  • What the main competitors of Gate.io?

    Gate.io's main competitors include Binance, Bitstamp, OKX, and PayBitoPro. These platforms offer similar services, such as buying, selling, and trading various cryptocurrencies. Some, like Binance, provide additional features like educational resources and NFT marketplaces.

  • Is Gate.io legit?

    Gate.io's legitimacy is questionable due to numerous user complaints. While it offers a wide selection of cryptocurrencies and high liquidity, users report frequent account freezes, withdrawal delays, and poor customer support. Consider these factors when assessing if Gate.io is safe for your needs.

  • How much does Gate.io cost?

    Gate.io does not publicly disclose its product pricing. To determine if Gate.io is worth the cost for your needs, contacting their sales team directly is recommended.

  • Is Gate.io customer service good?

    Gate.io's customer service receives overwhelmingly negative reviews. Users report extensive delays, unhelpful support staff, and unresolved issues. Many describe frustrating experiences with account freezes, withdrawals, and KYC verification.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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