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Genea Security description
Genea Security is a cloud-based security system that manages building access for employees and visitors. It allows you to control physical keys and issue mobile keys, all while tracking access activity from a central dashboard. Genea integrates with other systems like video surveillance and employee directories for a streamlined experience. Their non-proprietary hardware system aims to avoid locking you into costly upgrades. Genea prides itself on 24/7 customer support and a high customer retention rate.
Who is Genea Security best for
Genea Security offers a cloud-based access control system ideal for small to midsize businesses looking to modernize building security. Users praise its easy-to-use interface, real-time monitoring, and comprehensive features like mobile credentials and visitor management. However, some have reported mobile app reliability issues and occasional system outages. Consider Genea if you prioritize user-friendly access control and remote management capabilities.
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Best for small to mid-sized businesses needing flexible access control.
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Suitable for various industries focused on modernizing access control and enhancing security.
Genea Security features
Supported Genea supports mobile access control via its mobile app and integrations like Apple Wallet. |
Supported Genea Security supports activity logging for auditing and security monitoring. |
Supported Genea supports key cards and fobs, alongside mobile keys, for access control. |
Supported Genea supports access control policies based on roles, permissions, and attributes. |
Supported Genea fully satisfies visitor management requirements, including check-in, notifications, and reporting. |
Supported Genea integrates with various third-party security systems, including video surveillance and identity management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Genea Security reviews
We've summarised 85 Genea Security reviews (Genea Security G2 reviews) and summarised the main points below.
- Easy to use and manage user access, including adding, removing, and scheduling access.
- Real-time monitoring and remote access capabilities through the mobile app and web portal.
- User-friendly interface and intuitive dashboard for managing access control.
- Excellent customer support, readily available through chat and responsive to user inquiries.
- Comprehensive access control features, such as mobile credentials, visitor management, and attendance tracking.
- Mobile app is unreliable and slow, sometimes requiring restarts or multiple attempts to unlock doors.
- Inconsistent iOS compatibility, with certain versions experiencing persistent issues.
- Additional costs for features like Apple Watch key access and some integrations.
- Occasional system outages and slow support response times, sometimes up to 3 hours.
- Difficulty integrating with some building security systems, leading to overlapping badge numbers and access issues.
Genea Security pricing
The commentary is based on 5 reviews from Genea Security G2 reviews.
Genea Security's pricing is generally considered expensive, with some users mentioning extra charges for certain features like Apple Watch key access. However, some reviewers find the cost reasonable considering the features and support offered. Others note the initial installation cost can be high.
Users sentiment
Genea Security alternatives
Genea Security FAQ
Genea Security offers a cloud-based access control system managing employee and visitor access through mobile and physical keys. It provides a centralized dashboard for tracking access activity and integrates with other security systems. Genea focuses on non-proprietary hardware and boasts 24/7 customer support.
What is Genea Security and what does Genea Security do?
Genea Security offers a cloud-based access control system managing employee and visitor access through mobile and physical keys. It provides a centralized dashboard for tracking access activity and integrates with other security systems. Genea focuses on non-proprietary hardware and boasts 24/7 customer support.
Genea Security integrates with various third-party systems, including video surveillance, employee directories, and identity management platforms. This streamlines security operations and enhances access control functionalities. They also offer integrations for mobile access via their app and Apple Wallet.
How does Genea Security integrate with other tools?
Genea Security integrates with various third-party systems, including video surveillance, employee directories, and identity management platforms. This streamlines security operations and enhances access control functionalities. They also offer integrations for mobile access via their app and Apple Wallet.
Alternatives to Genea Security include Kisi, which offers similar cloud-based access control, and Microsoft Defender for Cloud, focusing on broader cloud security. Other competitors like Vanta specialize in compliance automation, while Lacework offers AI-powered cloud security posture management.
What the main competitors of Genea Security?
Alternatives to Genea Security include Kisi, which offers similar cloud-based access control, and Microsoft Defender for Cloud, focusing on broader cloud security. Other competitors like Vanta specialize in compliance automation, while Lacework offers AI-powered cloud security posture management.
Yes, Genea Security is a legitimate cloud-based access control system. User reviews praise its ease of use and comprehensive features. However, some users have reported mobile app reliability issues and occasional system outages. If you are considering Genea, ensure its mobile access features meet your needs and be aware of potential integration challenges.
Is Genea Security legit?
Yes, Genea Security is a legitimate cloud-based access control system. User reviews praise its ease of use and comprehensive features. However, some users have reported mobile app reliability issues and occasional system outages. If you are considering Genea, ensure its mobile access features meet your needs and be aware of potential integration challenges.
Genea Security does not publicly disclose pricing information. Contact their sales team for a custom quote based on your specific security needs.
How much does Genea Security cost?
Genea Security does not publicly disclose pricing information. Contact their sales team for a custom quote based on your specific security needs.
Genea Security's customer support receives mixed reviews. While many users praise the responsive and helpful chat support and knowledgeable staff, others report slow response times, sometimes up to 3 hours. Some users also mention disconnects between Genea and building management during onboarding.
Is Genea Security customer service good?
Genea Security's customer support receives mixed reviews. While many users praise the responsive and helpful chat support and knowledgeable staff, others report slow response times, sometimes up to 3 hours. Some users also mention disconnects between Genea and building management during onboarding.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.