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Hatch description
Hatch is a customer communication platform designed to help businesses, particularly in the home improvement industry, increase revenue. It uses AI-powered chatbots to automate text, email, and phone conversations with leads and customers, handling tasks like appointment scheduling and quote follow-ups. Hatch aims to improve response times, increase customer engagement, and allow human employees to focus on more complex tasks. The platform integrates with CRMs and provides performance reporting, offering insights into campaign effectiveness and ROI.
Who is Hatch best for
Hatch is an AI-powered customer communication platform designed for sales and service teams. It automates texts, emails, and calls, boosting lead conversion and freeing up staff for more complex tasks. Users praise its automated speed-to-lead and after-hours support, but some find campaign settings confusing and the pricing high.
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Best fit for small to medium-sized businesses.
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Ideal for businesses in the real estate and construction sectors, particularly home improvement.
Hatch features
Supported Hatch uses AI chatbots to automate text, email, and phone conversations with leads and customers. |
Supported Hatch AI agents handle tasks like appointment scheduling and quote follow-ups. |
Supported Hatch AI agents handle tasks like appointment scheduling and quote follow-ups. |
Supported The platform integrates with CRMs and provides performance reporting. |
Supported The platform integrates with CRMs and provides performance reporting, offering insights into campaign effectiveness and ROI. |
Supported Keep your bots on-brand with custom personas, instructions, and business information. |
Supported Rest easy knowing you can monitor conversations, success rates and response times, and take over at any time. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Ease of Implementation
Hatch reviews
We've summarised 99 Hatch reviews (Hatch Capterra reviews and Hatch G2 reviews) and summarised the main points below.
- Customizable messages and fields per campaign.
- Automated speed-to-lead process.
- Helpful after-hours feature for customer inquiries.
- Convenient mobile app access for updates and communication.
- Improved lead conversion rates.
- Confusing campaign settings and formulas creation.
- Unexpected charges and difficulties obtaining refunds.
- CRM integration issues causing over-communication and customer confusion.
- Lack of responsiveness and support from account managers.
- High price not justified by features and support quality.
Hatch pricing
The commentary is based on 13 reviews from Hatch Capterra reviews and Hatch G2 reviews.
Hatch's pricing is a significant concern for many users. Some reviewers feel it's overpriced, especially given reported customer service issues and unexpected charges. While one review mentions a lower price than a competitor, others cite high monthly costs with limited return on investment and difficulty canceling contracts.
Users sentiment
See the Hatch pricing page.
Hatch alternatives
Hatch FAQ
Hatch is an AI-powered customer communication platform for businesses, especially in home improvement, designed to boost revenue. It automates texts, emails, and calls, handling tasks like scheduling and follow-ups, freeing up staff for more complex work. Hatch integrates with CRMs and provides performance reporting.
What is Hatch and what does Hatch do?
Hatch is an AI-powered customer communication platform for businesses, especially in home improvement, designed to boost revenue. It automates texts, emails, and calls, handling tasks like scheduling and follow-ups, freeing up staff for more complex work. Hatch integrates with CRMs and provides performance reporting.
Hatch integrates with CRMs to enhance communication and data management. It also offers a mobile app for convenient access. However, some users have reported issues with CRM integrations causing over-communication and confusion.
How does Hatch integrate with other tools?
Hatch integrates with CRMs to enhance communication and data management. It also offers a mobile app for convenient access. However, some users have reported issues with CRM integrations causing over-communication and confusion.
Top alternatives to Hatch include HubSpot Marketing Hub, Zendesk Support Suite, and ActiveCampaign. These platforms offer similar features like AI-powered chatbots, automated communication, and CRM integrations, catering to businesses seeking streamlined customer engagement solutions.
What the main competitors of Hatch?
Top alternatives to Hatch include HubSpot Marketing Hub, Zendesk Support Suite, and ActiveCampaign. These platforms offer similar features like AI-powered chatbots, automated communication, and CRM integrations, catering to businesses seeking streamlined customer engagement solutions.
Hatch's legitimacy is questionable based on user reviews. While some praise its automated communication and lead conversion, others cite confusing settings, unexpected charges, and poor customer support. Consider exploring alternatives if these concerns are significant for your business.
Is Hatch legit?
Hatch's legitimacy is questionable based on user reviews. While some praise its automated communication and lead conversion, others cite confusing settings, unexpected charges, and poor customer support. Consider exploring alternatives if these concerns are significant for your business.
I couldn't find pricing information for Hatch. Contact the vendor directly to determine if Hatch is worth it given the product's cost and your specific needs.
How much does Hatch cost?
I couldn't find pricing information for Hatch. Contact the vendor directly to determine if Hatch is worth it given the product's cost and your specific needs.
Hatch's customer service receives mixed reviews. While some customers praise the helpfulness and responsiveness of the support team, particularly with setting up campaigns and resolving technical issues, others report significant communication problems, including unresponsive account managers, difficulty obtaining refunds, and long delays in addressing concerns.
Is Hatch customer service good?
Hatch's customer service receives mixed reviews. While some customers praise the helpfulness and responsiveness of the support team, particularly with setting up campaigns and resolving technical issues, others report significant communication problems, including unresponsive account managers, difficulty obtaining refunds, and long delays in addressing concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.