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Helpshift description
Helpshift is a customer service platform designed for mid-sized and larger companies. It allows you to provide help to your customers within your app or website through a variety of means - including live chat, AI-powered chatbots, and a searchable help library. Helpshift aims to automate your customer service as much as possible to reduce your costs and also offers tools for managing customer interactions. Their platform also supports multiple languages, making it suitable for companies with a global customer base.
Who is Helpshift best for
Helpshift is a customer service platform that excels at providing in-app support through live chat, AI chatbots, and a searchable knowledge base. Users praise its intuitive interface and helpful support team. However, some have noted difficulties with integrations and limited customization options. Helpshift is best for mid-size to enterprise-level companies in industries like software, media, and IT, seeking robust in-app customer service solutions.
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Best for medium and large businesses.
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Ideal for Media, Entertainment, Software, IT, and Telecommunications.
Helpshift features
Supported Helpshift supports multilingual customer service with AI-powered chatbots and FAQ translation. |
Supported Helpshift primarily supports in-app live chat, but also offers web messaging. |
Supported Helpshift offers a unified platform to manage customer interactions across various channels. |
Supported Helpshift offers AI-powered chatbots that automate conversations and provide instant responses. |
Supported Helpshift offers a centralized knowledge base for various types of documentation. |
Supported Helpshift supports in-app notifications for ongoing conversations. |
Helpshift reviews
We've summarised 411 Helpshift reviews (Helpshift Software Advice reviews, Helpshift TrustPilot reviews, Helpshift Capterra reviews and Helpshift G2 reviews) and summarised the main points below.
- Easy integration with Unity and configuration of notifications.
- Useful offline FAQ feature.
- Intuitive and user-friendly interface for both agents and players.
- Helpful and responsive customer support (from Helpshift).
- Effective AI-powered chatbots and automation features.
- Difficult to integrate with other tools.
- Slow support responses, especially regarding integrations.
- Limited customization, especially for localization.
- Poor internal analytics, requires external tools like Power BI.
- Occasional bugs and instability, such as message duplication and lagging.
Helpshift pricing
The commentary is based on 8 reviews from Helpshift G2 reviews and Helpshift Software Advice reviews.
Helpshift uses issue-based pricing, which includes unlimited agent seats and messaging, with 250 free issues per month. The pricing scales with business needs and aims to reduce the total cost of ownership by deflecting and automating up to 90% of issues.
See the Helpshift pricing page.
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Helpshift has a free trial.
Ideal for smaller teams and startups, laying the foundation for AI-powered support essentials. Includes: AI Agent, Issue Automation, Agent Copilot - Language AI, Async and Social Messaging, Help Center, Unlimited articles, Unified Ticketing Dashboard, Intent Classification - Smart Intent, Built-in and Custom Reporting, Mobile, PC, Console and Web, Email, Chat, Voice, SMS, Social Media and more.
For medium to large businesses with advanced AI, automation, real-time operations, and team management capabilities. Includes: AI Agent, Issue Automation, Agent Copilot - Language AI, Async and Social Messaging, Live messaging, Feedback bot, Help Center, Unlimited articles, Unified Ticketing Dashboard, Intent Classification - Smart Intent, Workload management, Skill-Based Routing, Built-in and Custom Reporting, Mobile, PC, Console and Web, Email, Chat, Voice, SMS, Social Media and more, Analytics API, Real-Time Operations Dashboard.
For large-scale, enterprise-level operations, with AI-enhanced global support, added security, customization, and advanced integration. Includes: AI Agent, Issue Automation, Agent Copilot - Language AI, Async and Social Messaging, Live messaging, Feedback bot, Help Center, Unlimited articles, Unified Ticketing Dashboard, Intent Classification - Smart Intent, Workload management, Skill-Based Routing, Built-in and Custom Reporting, Mobile, PC, Console and Web, Email, Chat, Voice, SMS, Social Media and more, Analytics API, Real-Time Operations Dashboard.
Helpshift alternatives
Helpshift FAQ
Helpshift is a customer service platform for mid-sized and larger businesses. It offers in-app and web messaging, AI-powered chatbots, and a searchable knowledge base. Helpshift automates customer service, supports multiple languages, and provides tools for managing customer interactions.
What is Helpshift and what does Helpshift do?
Helpshift is a customer service platform for mid-sized and larger businesses. It offers in-app and web messaging, AI-powered chatbots, and a searchable knowledge base. Helpshift automates customer service, supports multiple languages, and provides tools for managing customer interactions.
Helpshift integrates with messaging apps, in-app chat, and web messaging. However, users have reported difficulties integrating with other tools, and slow support responses regarding integrations are a common complaint.
How does Helpshift integrate with other tools?
Helpshift integrates with messaging apps, in-app chat, and web messaging. However, users have reported difficulties integrating with other tools, and slow support responses regarding integrations are a common complaint.
Helpshift competitors include Tiledesk, Kommunicate, Salesforce Service Cloud, Zendesk Support Suite, Front, and Enterprise Bot. These alternatives offer similar features like AI chatbots, live chat, and omnichannel communication for varied business sizes.
What the main competitors of Helpshift?
Helpshift competitors include Tiledesk, Kommunicate, Salesforce Service Cloud, Zendesk Support Suite, Front, and Enterprise Bot. These alternatives offer similar features like AI chatbots, live chat, and omnichannel communication for varied business sizes.
Yes, Helpshift is a legitimate customer service platform. It offers helpful features like AI-powered chatbots and in-app messaging. However, some users report difficulties with integrations and limited customization options. Helpshift is generally safe and suitable for providing customer support.
Is Helpshift legit?
Yes, Helpshift is a legitimate customer service platform. It offers helpful features like AI-powered chatbots and in-app messaging. However, some users report difficulties with integrations and limited customization options. Helpshift is generally safe and suitable for providing customer support.
I cannot find pricing details for Helpshift. Contact Helpshift directly for product pricing or explore alternatives to compare features and costs.
How much does Helpshift cost?
I cannot find pricing details for Helpshift. Contact Helpshift directly for product pricing or explore alternatives to compare features and costs.
Helpshift's customer service receives mixed reviews. While many praise the helpful and responsive support team, others have experienced slow responses, especially with complex integrations. Some users also find the platform occasionally buggy and unstable.
Is Helpshift customer service good?
Helpshift's customer service receives mixed reviews. While many praise the helpful and responsive support team, others have experienced slow responses, especially with complex integrations. Some users also find the platform occasionally buggy and unstable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.