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Herodesk description
Herodesk is a helpdesk software designed for small and midsize businesses, particularly e-commerce companies. It allows you to manage customer communications from various channels like email, live chat, and social media, all within a single platform. Herodesk integrates with popular e-commerce platforms like Shopify and WooCommerce. Key features include tools for organizing customer inquiries, collaboration among support teams, and integrations with other business systems. Herodesk offers a free plan for limited use and a paid plan with more features and users.
Who is Herodesk best for
Herodesk is a helpdesk solution designed for small to medium-sized e-commerce businesses. It centralizes customer communications from email, live chat, and social media onto a single platform. Herodesk integrates with popular e-commerce platforms like Shopify and WooCommerce, simplifying order and transaction management. It offers a free plan and affordable paid plans, making it accessible to businesses with varying budgets.
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Best for small to medium-sized businesses (1-1000 employees), particularly e-commerce companies.
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Ideal for e-commerce businesses seeking streamlined customer communication and support.
Herodesk features
Supported Herodesk supports live chat, allowing real-time interaction with website visitors. |
Supported Herodesk integrates with e-commerce platforms like Shopify and WooCommerce to manage orders and transactions. |
Supported Herodesk integrates with Pipedrive CRM and other business tools. |
Supported Herodesk is designed for eCommerce customer support, integrating with platforms like Shopify. |
Herodesk pricing
The commentary is based on 4 reviews from Herodesk G2 reviews and Herodesk TrustPilot reviews.
Herodesk's pricing is per user, and it offers a free plan and two paid plans. A 20% discount is available for annual billing. Additional discounts are available for non-profits, educators, and students upon request.
See the Herodesk pricing page.
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Herodesk has a free plan.
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Herodesk has a free trial.
Limited to 1 user, 1 inbox, 1 e-commerce widget, 2 channels, 5 macros, 5 tags. Includes signature and reports.
Unlimited inboxes, channels, widgets, macros, and tags. Includes smart folders, sending emails from custom domains, auto-responders, mobile app with push notifications, 3 custom fields for contacts, and 5 rules.
All features of Herodesk Basic, plus AI functions (AI Assistant, AI Translation, AI Rules), phone integration, and unlimited use of all other functions.
Herodesk alternatives
Zendesk Support SuiteStreamlined customer service platform connecting conversations across channels.Read more
Salesforce Service CloudEmpowers agents, streamlines support, and elevates customer experiences.Read more
Herodesk FAQ
Herodesk is a helpdesk software for small and midsize e-commerce businesses. It manages customer communications across email, live chat, and social media within a single platform. Herodesk integrates with platforms like Shopify and WooCommerce, providing tools to organize inquiries and enhance team collaboration. A free plan and paid options are available.
What is Herodesk and what does Herodesk do?
Herodesk is a helpdesk software for small and midsize e-commerce businesses. It manages customer communications across email, live chat, and social media within a single platform. Herodesk integrates with platforms like Shopify and WooCommerce, providing tools to organize inquiries and enhance team collaboration. A free plan and paid options are available.
Herodesk integrates with popular e-commerce platforms such as Shopify and WooCommerce, enabling streamlined order and transaction management. It also offers CRM integration with platforms like Pipedrive, facilitating a unified view of customer interactions.
How does Herodesk integrate with other tools?
Herodesk integrates with popular e-commerce platforms such as Shopify and WooCommerce, enabling streamlined order and transaction management. It also offers CRM integration with platforms like Pipedrive, facilitating a unified view of customer interactions.
Top Herodesk alternatives include UVdesk, MyAlice, and DooPage. These platforms offer similar features like multi-channel communication, e-commerce integrations, and shared inboxes, catering to small and medium-sized businesses. GrooveHQ and Kundo are also strong competitors, focusing on streamlined customer service and efficient communication management.
What the main competitors of Herodesk?
Top Herodesk alternatives include UVdesk, MyAlice, and DooPage. These platforms offer similar features like multi-channel communication, e-commerce integrations, and shared inboxes, catering to small and medium-sized businesses. GrooveHQ and Kundo are also strong competitors, focusing on streamlined customer service and efficient communication management.
Yes, Herodesk is a legitimate helpdesk software specializing in e-commerce businesses. It offers features like live chat, e-commerce integrations, and a free plan. Herodesk is safe for small to medium-sized businesses seeking affordable customer support solutions.
Is Herodesk legit?
Yes, Herodesk is a legitimate helpdesk software specializing in e-commerce businesses. It offers features like live chat, e-commerce integrations, and a free plan. Herodesk is safe for small to medium-sized businesses seeking affordable customer support solutions.
Herodesk's pricing includes a free plan, a Basic plan at €15.95 per user/month, and a Plus plan at €31.95 per user/month. The free plan offers limited features, while the paid plans offer more advanced features, making Herodesk worth it for growing teams. A 14-day free trial is available.
How much does Herodesk cost?
Herodesk's pricing includes a free plan, a Basic plan at €15.95 per user/month, and a Plus plan at €31.95 per user/month. The free plan offers limited features, while the paid plans offer more advanced features, making Herodesk worth it for growing teams. A 14-day free trial is available.
Customers praise Herodesk's user-friendly interface and efficient customer service, highlighting its ease of setup and quick support responses. They appreciate the centralized platform, affordable pricing, and seamless integrations. Overall, users are highly satisfied with Herodesk's performance and customer service quality.
Is Herodesk customer service good?
Customers praise Herodesk's user-friendly interface and efficient customer service, highlighting its ease of setup and quick support responses. They appreciate the centralized platform, affordable pricing, and seamless integrations. Overall, users are highly satisfied with Herodesk's performance and customer service quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.