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IDnow description
IDnow is a European platform that verifies people's identities online. They offer a variety of solutions, including automated checks, video calls with trained staff, and in-person verification at physical locations. Businesses use IDnow to comply with regulations, prevent fraud, and streamline their customer onboarding processes. IDnow works with international companies in finance, technology, and other sectors.
Who is IDnow best for
IDnow offers identity verification solutions for businesses. Users praise the speed and helpful agents, while some report unprofessional agents and technical issues. Best for mid-sized businesses needing secure customer onboarding.
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Best for medium-sized businesses.
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Ideal for finance and online commerce companies.
IDnow features
Supported IDnow offers in-person identity verification at physical locations and points of sale. |
Supported IDnow uses liveness detection with video and biometric checks to prevent spoofing. |
Supported IDnow offers digital signing functionality through its eSign product, enabling electronic document signing. |
Supported IDnow verifies ID cards, passports, and driver's licenses. |
Supported IDnow offers real-time fraud detection during identity verification. |
Supported IDnow supports KYC checks, including identity verification and document authentication. |
Supported IDnow automates identity verification using document scanning, facial recognition, and likely database checks. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
IDnow reviews
We've summarised 41 IDnow reviews (IDnow TrustPilot reviews and IDnow G2 reviews) and summarised the main points below.
- Users generally praise the speed and efficiency of the IDnow verification process.
- Many users appreciate the friendly and helpful demeanor of IDnow agents.
- Users find the platform easy to use, even for first-time users.
- IDnow is praised for its strong security measures and commitment to fraud prevention.
- Some users report unprofessional, rude, or disrespectful agents.
- Some users find the audio quality of verification calls to be poor.
- Some users experienced technical issues and had to repeat the process multiple times.
- Some users report long wait times and difficulty connecting with agents.
IDnow alternatives
IDnow FAQ
IDnow is a European identity verification platform offering various solutions like automated checks, video calls, and in-person verification. It helps businesses comply with regulations, prevent fraud, and streamline customer onboarding. IDnow is known for its speed and security measures but some users have reported inconsistent agent quality.
What is IDnow and what does IDnow do?
IDnow is a European identity verification platform offering various solutions like automated checks, video calls, and in-person verification. It helps businesses comply with regulations, prevent fraud, and streamline customer onboarding. IDnow is known for its speed and security measures but some users have reported inconsistent agent quality.
IDnow integrates with various systems through its API and offers pre-built integrations with popular platforms. This allows businesses to seamlessly incorporate IDnow's identity verification services into their existing workflows, such as customer onboarding and KYC processes.
How does IDnow integrate with other tools?
IDnow integrates with various systems through its API and offers pre-built integrations with popular platforms. This allows businesses to seamlessly incorporate IDnow's identity verification services into their existing workflows, such as customer onboarding and KYC processes.
Top alternatives to IDnow include ComplyCube, ID-Pal, and IBM Security Verify. These competitors offer similar identity verification services, focusing on KYC/AML compliance, fraud prevention, and streamlined onboarding. They also provide features like document verification, biometric checks, and liveness detection.
What the main competitors of IDnow?
Top alternatives to IDnow include ComplyCube, ID-Pal, and IBM Security Verify. These competitors offer similar identity verification services, focusing on KYC/AML compliance, fraud prevention, and streamlined onboarding. They also provide features like document verification, biometric checks, and liveness detection.
IDnow is generally considered safe and legitimate for identity verification. Users praise its speed and efficiency, but some have reported negative experiences with customer service and technical issues. Consider these factors when evaluating if IDnow is right for your needs.
Is IDnow legit?
IDnow is generally considered safe and legitimate for identity verification. Users praise its speed and efficiency, but some have reported negative experiences with customer service and technical issues. Consider these factors when evaluating if IDnow is right for your needs.
I cannot find pricing details for IDnow. Contact IDnow directly to determine if the product and its features are worth the investment for your needs.
How much does IDnow cost?
I cannot find pricing details for IDnow. Contact IDnow directly to determine if the product and its features are worth the investment for your needs.
IDnow's customer service receives mixed reviews. While some customers praise the friendly and helpful agents, others report unprofessional and rude behavior. Some users also experienced long wait times and difficulty connecting with agents.
Is IDnow customer service good?
IDnow's customer service receives mixed reviews. While some customers praise the friendly and helpful agents, others report unprofessional and rude behavior. Some users also experienced long wait times and difficulty connecting with agents.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.