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Jane

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Company health

Employee growth
31% increase in the last year
Web traffic
8% decrease in the last quarter
Financing
September 2018 - $2M

Ratings

G2
4.0/5
(14)
TrustPilot
4.7/5
(26)

Jane description

Jane is a cloud-based practice management software designed for health and wellness practitioners. It offers a comprehensive suite of tools including online appointment booking, scheduling, billing, patient record keeping, and telehealth features. Jane is designed to simplify administrative tasks, improve patient engagement, and streamline clinic workflows. It is suitable for individual practitioners and clinics of all sizes, offering a user-friendly interface and features tailored for various disciplines, such as physical therapy, mental health, and chiropractic care. Jane prioritizes data security, affordability, and excellent customer support.


Who is Jane best for

Jane is a user-friendly practice management software ideal for health and wellness practitioners. Users love its affordability, easy-to-use interface, and robust security features. However, some find the reporting features basic and marketing tools limited. It offers online booking, telehealth, and billing, simplifying administrative tasks and improving patient engagement.

  • Best fit for small to medium-sized businesses.

  • Ideal for health and wellness clinics.


Jane features

Supported

Clients can book appointments online through the clinic's Jane site.

Supported

Jane supports scheduling, rescheduling, and canceling appointments.

Supported

Jane offers automated email and SMS appointment reminders.

Supported

Jane offers integrated telehealth features for virtual consultations, including group sessions.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.5

Customer Service

Strongly positive
+1

Ease of Use

Strongly positive
+0.85

Reliability and Performance

Strongly positive
+0.8

Ease of Implementation

Rather positive
+0.67

Jane reviews

We've summarised 40 Jane reviews (Jane TrustPilot reviews and Jane G2 reviews) and summarised the main points below.

Pros of Jane
  • Privacy compliant platform, a key feature appreciated by users.
  • Canadian-based company with a responsive and readily available help desk.
  • Affordable pricing, especially for practices transitioning online or with budget constraints.
  • User-friendly interface, making it easy for practitioners to adapt and utilize.
  • Strong security measures ensuring data protection and compliance.
Cons of Jane
  • Limited functionality for customized subdomains - unable to use custom domains like booking.[businessname].com.
  • Lacks dual send-out options for surveys and communications - only email, no SMS option.
  • Patient overview tab offers limited functionality, no actions or insights available.
  • Difficult to track who filled out clinical surveys - no searchable list or history.
  • Limited search functionality within the platform.
  • Inability to import patient records directly - reliance on Jane support for uploads.
  • Limited insights into email deliverability - no tracking for opens, bounces, or spam designation.
  • Basic reporting features, lacking export options for in-depth analysis.
  • No option for guest accounts during booking, requiring account creation for appointments.
  • Limited control over patient intake forms - unable to customize fields or content.
  • Google review link defaults to the building address, no manual override for accurate location.
  • Marketing features are limited, lacking robust tools for outreach and engagement.

Jane pricing

The commentary is based on 5 reviews from Jane G2 reviews and Jane TrustPilot reviews.

Jane offers three main plans: Balance, Practice, and Thrive. Each plan includes a variety of features, such as online booking, scheduling, charting, telehealth, payments, and invoicing. Additional licenses can be added to the Practice and Thrive plans based on practitioner hours. A discount is available for clinics with 10+ licenses.

Users sentiment

Neutral
+0

See the Jane pricing page.

Balance
$39 per practice/month

Single practitioner profile, up to 20 appointments per month, unlimited admin & locations. Includes scheduling, patient communication, customizable documentation, integrated payments, and human support.

Practice
$79 per practice/month

Unlimited appointments, staff profiles, online booking features, SMS reminders, and optional insurance billing. Includes all Balance plan features.

Thrive
$99 per practice/month

Advanced scheduling, patient retention tools, marketing tools, and optional insurance billing. Includes all Practice plan features.


Jane alternatives

  • Logo of Practice Better
    jane vs Practice Better
    Streamlined practice management for wellness pros. Client portal. HIPAA compliant.
    Read more
  • Logo of Bulletproof Chiro
    Bulletproof Chiro
    Easy chiropractic EHR; streamlined workflows, affordable pricing.
    Read more
  • Logo of Medesk
    Medesk
    Streamlines clinic workflows, manages patients, and boosts efficiency.
    Read more
  • Logo of Carepatron
    Carepatron
    Streamlined practice management for happy healthcare teams.
    Read more
  • Logo of splose
    splose
    Streamlines allied health admin, from bookings to billing.
    Read more
  • Logo of AdvancedMD
    AdvancedMD
    Streamlines medical practice management with unified EHR, billing, and telehealth.
    Read more

Jane FAQ

  • What is Jane and what does Jane do?

    Jane is cloud-based practice management software for health and wellness practitioners. It offers online booking, scheduling, billing, telehealth, and patient record keeping. Jane simplifies administrative tasks, improves patient engagement, and streamlines clinic workflows for individual practitioners and clinics of all sizes. It's praised for its user-friendly interface, affordability, and robust security.

  • How does Jane integrate with other tools?

    Jane integrates with various tools through its API and direct integrations. It connects with payment processors, telehealth platforms, and accounting software. While specific integrations aren't listed, Jane emphasizes connectivity to enhance practice management workflows.

  • What the main competitors of Jane?

    Alternatives to Jane include Pabau, Carepatron, Spry, and Sessions Health. These competitors offer similar practice management features for health and wellness businesses, including online booking, scheduling, and billing functionalities. While Jane is praised for its ease of use and affordability, exploring these alternatives can help you find the perfect fit for your practice.

  • Is Jane legit?

    Jane is a legitimate and safe practice management software. It's known for its user-friendly interface, affordability, and robust security measures. Reviews highlight its helpful customer support and streamlined appointment booking. However, some users mention limited reporting features and customization options.

  • How much does Jane cost?

    Jane offers three paid plans: Balance at $39/month, Practice at $79/month, and Thrive at $99/month. Add-ons like Insurance Billing and Online Appointments for Groups are also available, but pricing is not specified. There's no free trial or free plan.

  • Is Jane customer service good?

    Jane's customer service receives overwhelmingly positive feedback. Users consistently praise the responsive and helpful support team, describing them as "amazing," "top-notch," and the "best in the industry." While one user reported a negative experience with fraud support, the vast majority highlight Jane's excellent customer service as a key strength.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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