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JivoChat description
JivoChat is a customer communication platform that combines live chat, chatbots, messaging, and social media into a single app. It allows businesses to interact with customers through their preferred channels, whether it be on a website, mobile app, or social media platform. Key features include automated chatbot responses for frequently asked questions, real-time visitor monitoring, and detailed analytics to track team performance and customer satisfaction. JivoChat aims to streamline customer support, improve response times, and increase efficiency for businesses of all sizes.
Who is JivoChat best for
JivoChat is a multi-channel communication platform that streamlines customer support for small to medium-sized businesses. Users praise its ease of use, real-time visitor monitoring, and affordable pricing. However, some users have reported app crashes and inconsistent support. JivoChat offers live chat, chatbots, and messaging across web and mobile platforms.
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Best for small to medium businesses seeking enhanced online customer support, especially in e-commerce.
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Ideal for e-commerce, retail, finance, healthcare, and other customer-centric industries.
JivoChat features
Supported JivoChat offers real-time live chat, allowing users to engage with website visitors directly. |
Supported JivoChat offers AI-powered chatbots that automate conversations and provide 24/7 support. |
Supported JivoChat offers built-in analytics and customizable reports, exportable to Excel or CSV. |
Supported JivoChat supports messaging across web, mobile, and social media platforms. |
Supported JivoChat offers a responsive design, adapting to various screen sizes on different devices. |
Supported JivoChat offers CRM integrations via webhooks and direct integrations with platforms like Zoho, Zapier, and Integrately. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
JivoChat reviews
We've summarised 172 JivoChat reviews (JivoChat Software Advice reviews, JivoChat GetApp reviews, JivoChat TrustPilot reviews, JivoChat Capterra reviews and JivoChat G2 reviews) and summarised the main points below.
- Easy to use and install on websites.
- Real-time visitor monitoring and pre-typing preview.
- Multi-channel integration (website, social media, messaging).
- Affordable pricing, especially the free plan.
- Customizable design and branding options.
- Frequent app crashes and chat loss with no effective support solutions.
- Technical issues with core features like mandatory telephony channel listening.
- Poor customer support responsiveness and lack of helpful solutions.
- Limited functionality and frequent login requirements on the mobile app.
- Inconsistent offline message notifications and unsubscribing issues.
JivoChat pricing
The commentary is based on 14 reviews from JivoChat Capterra reviews and JivoChat G2 reviews.
JivoChat offers a free Basic plan and two paid plans: Professional and VIP. A 14-day trial is available for paid plans. All plans allow unlimited chats and websites, customizable chat widget, mobile version, callback, email integration, hotkeys, offline contact form, consent form, pre-chat or in-chat contact info collection, order acceptance, desktop, mobile, and browser agent apps, simultaneous login, basic stats, daily performance email, team chats, agent’s photo, GIFs, and emojis.
See the JivoChat pricing page.
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JivoChat has a free plan.
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JivoChat has a free trial.
Respond to customers both in the chat and messengers. Includes basic features like unlimited chats and websites, customizable chat widget, mobile version, callback, email integration, and more.
Reduce your support team’s load and boost your sales with advanced JivoChat features. Includes all Basic plan features plus proactive targeted chats, pre-chat buttons, advanced stats, Google Analytics integration, and more.
Advanced JivoChat features for companies with 10 and more agents. Includes all Professional plan features plus benefits specific to larger teams.
JivoChat alternatives
Zendesk Support SuiteStreamlined customer service platform connecting conversations across channels.Read more
JivoChat FAQ
JivoChat is an omnichannel customer communication platform offering live chat, chatbots, and messaging across web, mobile, and social media. It helps businesses streamline customer support, automate responses, and track team performance with built-in analytics. It's ideal for small to medium businesses aiming to improve online customer service and engagement.
What is JivoChat and what does JivoChat do?
JivoChat is an omnichannel customer communication platform offering live chat, chatbots, and messaging across web, mobile, and social media. It helps businesses streamline customer support, automate responses, and track team performance with built-in analytics. It's ideal for small to medium businesses aiming to improve online customer service and engagement.
JivoChat integrates with CRM platforms like Zoho and utilizes webhooks for connecting with various other tools. It also offers direct integrations with Zapier and Integrately, expanding its connectivity and automation capabilities.
How does JivoChat integrate with other tools?
JivoChat integrates with CRM platforms like Zoho and utilizes webhooks for connecting with various other tools. It also offers direct integrations with Zapier and Integrately, expanding its connectivity and automation capabilities.
JivoChat alternatives include Front, REVE Chat, Salesforce Service Cloud, Zendesk Support Suite, Tiledesk, and LiveCaller. These competitors offer similar features such as live chat, chatbots, and multi-channel communication tools for enhanced customer engagement.
What the main competitors of JivoChat?
JivoChat alternatives include Front, REVE Chat, Salesforce Service Cloud, Zendesk Support Suite, Tiledesk, and LiveCaller. These competitors offer similar features such as live chat, chatbots, and multi-channel communication tools for enhanced customer engagement.
Yes, JivoChat is a legitimate software product. It's a popular platform known for its ease of use and multi-channel integration, though some users have reported issues with app crashes and customer support. Consider exploring reviews for "is JivoChat safe" for more specific user experiences.
Is JivoChat legit?
Yes, JivoChat is a legitimate software product. It's a popular platform known for its ease of use and multi-channel integration, though some users have reported issues with app crashes and customer support. Consider exploring reviews for "is JivoChat safe" for more specific user experiences.
JivoChat offers a free plan for up to 5 agents. Paid plans start at $19 per agent per month. No information is available regarding enterprise pricing. Contact JivoChat for detailed pricing information.
How much does JivoChat cost?
JivoChat offers a free plan for up to 5 agents. Paid plans start at $19 per agent per month. No information is available regarding enterprise pricing. Contact JivoChat for detailed pricing information.
JivoChat's customer service receives mixed reviews. While some users praise the platform's ease of use and multi-channel integration, others express frustration with slow support responses and unresolved technical issues. Some users report excellent experiences, while others find support lacking and unresponsive.
Is JivoChat customer service good?
JivoChat's customer service receives mixed reviews. While some users praise the platform's ease of use and multi-channel integration, others express frustration with slow support responses and unresolved technical issues. Some users report excellent experiences, while others find support lacking and unresponsive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.