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NinjaOne (formerly NinjaRMM) description
NinjaOne is a comprehensive IT management platform designed for businesses of all sizes. It offers a suite of tools, including endpoint management, remote monitoring, patch management, and backup, all within a single platform. This simplifies IT operations, enhances security, and reduces costs by consolidating various tools into one. NinjaOne is highly regarded for its user-friendly interface, robust automation features, and top-rated customer support.
Who is NinjaOne (formerly NinjaRMM) best for
NinjaOne (formerly NinjaRMM) provides a comprehensive IT management platform best for small and medium-sized businesses (SMBs). It offers robust features such as endpoint management, remote monitoring and automated patching. Users praise NinjaOne's intuitive interface and software management capabilities but note some areas for improvement in the mobile app and network scanner. Overall, NinjaOne simplifies IT operations by consolidating essential tools into one user-friendly platform.
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Best for small to medium-sized businesses and MSPs seeking an all-in-one IT solution.
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Ideal for IT-focused businesses seeking streamlined device management, patching, and remote access.
NinjaOne (formerly NinjaRMM) features
Supported NinjaOne supports automatic OS and software patching, including AI-driven patch sentiment analysis. |
Supported NinjaOne provides remote access and control for various operating systems, including Windows, Mac, and Linux. |
Supported NinjaOne supports automated patching for operating systems and third-party software. |
Supported NinjaOne simplifies device management via centralized platform, automation, and policy enforcement. |
Supported NinjaOne provides fast and reliable recovery of critical files, minimizing downtime. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
NinjaOne (formerly NinjaRMM) reviews
We've summarised 1223 NinjaOne (formerly NinjaRMM) reviews (NinjaOne (formerly NinjaRMM) TrustPilot reviews and NinjaOne (formerly NinjaRMM) G2 reviews) and summarised the main points below.
- Software management
- Patch management
- NinjaRemote
- Intuitive interface
- Automated patching
- Network Scanner is lacking
- Inability to integrate into our backup solution Axcient
- Ticketing lacks checklist functions
- Mobile app is underwhelming
- Policy setup is messy
NinjaOne (formerly NinjaRMM) pricing
The commentary is based on 135 reviews from NinjaOne (formerly NinjaRMM) G2 reviews.
NinjaOne offers competitive pricing and excellent value, with many users highlighting its affordability and cost-effectiveness. Some consider the cost justified for the comprehensive features and excellent support. A few users mention it being slightly expensive but still worth the investment for the time savings and increased efficiency.
Users sentiment
NinjaOne (formerly NinjaRMM) alternatives
NinjaOne (formerly NinjaRMM) FAQ
NinjaOne (formerly NinjaRMM) is a unified IT management platform. It offers endpoint management, patching, remote monitoring, and backup, simplifying IT operations and boosting security for MSPs and IT departments. It's known for its user-friendly interface and robust automation.
What is NinjaOne (formerly NinjaRMM) and what does NinjaOne (formerly NinjaRMM) do?
NinjaOne (formerly NinjaRMM) is a unified IT management platform. It offers endpoint management, patching, remote monitoring, and backup, simplifying IT operations and boosting security for MSPs and IT departments. It's known for its user-friendly interface and robust automation.
NinjaOne integrates with various tools, including ConnectWise, Autotask, BrightGauge, IT Glue, and Slack. This enhances its functionality for helpdesk, reporting, documentation, and communication. It also supports numerous integrations through its open API.
How does NinjaOne (formerly NinjaRMM) integrate with other tools?
NinjaOne integrates with various tools, including ConnectWise, Autotask, BrightGauge, IT Glue, and Slack. This enhances its functionality for helpdesk, reporting, documentation, and communication. It also supports numerous integrations through its open API.
Top NinjaOne alternatives include Atera, N-able N-central, Kaseya VSA, and SolarWinds Service Desk. These competitors offer similar IT management features like remote monitoring, patch management, and endpoint security. They target similar customer profiles, including MSPs and internal IT departments.
What the main competitors of NinjaOne (formerly NinjaRMM)?
Top NinjaOne alternatives include Atera, N-able N-central, Kaseya VSA, and SolarWinds Service Desk. These competitors offer similar IT management features like remote monitoring, patch management, and endpoint security. They target similar customer profiles, including MSPs and internal IT departments.
Yes, NinjaOne (formerly NinjaRMM) is a legitimate and safe IT management platform. It receives positive reviews for its user-friendly interface, automated patching, and remote access capabilities. Consider NinjaOne if you need a comprehensive yet easy-to-use IT solution.
Is NinjaOne (formerly NinjaRMM) legit?
Yes, NinjaOne (formerly NinjaRMM) is a legitimate and safe IT management platform. It receives positive reviews for its user-friendly interface, automated patching, and remote access capabilities. Consider NinjaOne if you need a comprehensive yet easy-to-use IT solution.
NinjaOne doesn't publicly disclose pricing. Contact their sales team for a customized quote based on your specific needs and to determine if NinjaOne is worth the investment for your business.
How much does NinjaOne (formerly NinjaRMM) cost?
NinjaOne doesn't publicly disclose pricing. Contact their sales team for a customized quote based on your specific needs and to determine if NinjaOne is worth the investment for your business.
NinjaOne's customer service is generally considered excellent. Users frequently praise the helpfulness and responsiveness of the support team, particularly their quick responses and efficient problem-solving. The availability of various support channels, including the active community forum and direct contact with knowledgeable staff, also contributes to positive customer experiences.
Is NinjaOne (formerly NinjaRMM) customer service good?
NinjaOne's customer service is generally considered excellent. Users frequently praise the helpfulness and responsiveness of the support team, particularly their quick responses and efficient problem-solving. The availability of various support channels, including the active community forum and direct contact with knowledgeable staff, also contributes to positive customer experiences.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.