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OpenText Exstream description
OpenText Exstream is a comprehensive software solution designed to manage all aspects of customer communication from a single platform. This tool allows businesses to create personalized, dynamic documents and communications that can be delivered through a variety of channels. By automating and streamlining these processes, OpenText Exstream helps companies reduce costs, improve efficiency, and enhance customer engagement. It is particularly beneficial for large enterprises and those in heavily regulated industries, offering robust features to ensure compliance and data security.
What companies are using OpenText Exstream?
Who is OpenText Exstream best for
OpenText Exstream is ideal for companies aiming to streamline and personalize their customer communications. We find it's especially effective for businesses in finance, banking, and insurance. User feedback highlights its ability to manage all communication aspects from a single platform, ensuring compliance and enhancing customer engagement.
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Great for mid-sized to large companies (100+ employees) seeking robust customer communication management.
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Perfect for highly regulated industries like finance, banking, and insurance needing secure, compliant communications.
OpenText Exstream features
Supported Containerized cloud communications: Supports movement to the cloud with thin client and containerized design, author, edit and orchestrate capabilities. |
Supported Support mobile customer communications: Enables the design of responsive communications with outputs that scale and flow regardless of device or screen size. |
Supported Easy content authoring: Empowers non-technical users with an easy-to-manage CCM solution to craft, edit and personalize content as well as create rules (content and business) without IT involvement. |
Supported Customer engagement analytics: Assured delivery allows tracking message delivery and responses and automatically responds to failures or bounce-backs through an unlimited number of failover channels. |
Supported Integration everywhere: Integrates with any application, including ERP, CRM and the OpenText experience platform, for native message delivery across channels, digital asset management, web portals, journey orchestration, customer profile data and archive/retrieval. |
Supported Automated message delivery: Provides assured message delivery with response tracking and automated responses to failures or bounce-backs through various failover channels. |
Supported Comprehensive CCM: Offers a comprehensive customer communication management (CCM) solution that streamlines and automates the creation, delivery, and management of all types of customer communications. |
OpenText Exstream alternatives
DocumatrixAutomate personalized document creation, boosting efficiency and communication.Read more
OpenText Exstream FAQ
OpenText Exstream is a customer communication management (CCM) platform that lets businesses create and send personalized communications. We find it helps automate processes, improve efficiency, and boost customer engagement through various channels. It's especially useful for large companies needing robust compliance and security features.
What is OpenText Exstream and what does OpenText Exstream do?
OpenText Exstream is a customer communication management (CCM) platform that lets businesses create and send personalized communications. We find it helps automate processes, improve efficiency, and boost customer engagement through various channels. It's especially useful for large companies needing robust compliance and security features.
We find that OpenText Exstream excels with its "integration everywhere" capability. It connects with various applications, including ERP, CRM, and the OpenText Experience platform, enabling seamless data flow and communication across your business.
How does OpenText Exstream integrate with other tools?
We find that OpenText Exstream excels with its "integration everywhere" capability. It connects with various applications, including ERP, CRM, and the OpenText Experience platform, enabling seamless data flow and communication across your business.
We find that OpenText Exstream's main competitors include Quadient Inspire, FCI CCM, EchoApp, and Documatrix. These alternatives offer similar functionalities in personalized customer communication management and automation. Content Composer also competes in automated business communications.
What the main competitors of OpenText Exstream?
We find that OpenText Exstream's main competitors include Quadient Inspire, FCI CCM, EchoApp, and Documatrix. These alternatives offer similar functionalities in personalized customer communication management and automation. Content Composer also competes in automated business communications.
We find OpenText Exstream to be a legitimate and safe option for businesses seeking a robust customer communication management solution. It's particularly well-suited for large enterprises in regulated industries.
Is OpenText Exstream legit?
We find OpenText Exstream to be a legitimate and safe option for businesses seeking a robust customer communication management solution. It's particularly well-suited for large enterprises in regulated industries.
I'm sorry, but pricing information for OpenText Exstream is not available at this time. For a personalized quote, reaching out to OpenText directly is recommended.
How much does OpenText Exstream cost?
I'm sorry, but pricing information for OpenText Exstream is not available at this time. For a personalized quote, reaching out to OpenText directly is recommended.
We find that OpenText Exstream's customer support receives mixed reviews. While some users praise the support team's responsiveness and helpfulness, others have noted difficulties navigating the support portal documentation. Overall, the experience seems to vary.
Is OpenText Exstream customer service good?
We find that OpenText Exstream's customer support receives mixed reviews. While some users praise the support team's responsiveness and helpfulness, others have noted difficulties navigating the support portal documentation. Overall, the experience seems to vary.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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