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Phreesia description
Phreesia offers a suite of digital tools designed to modernize and streamline the patient experience in healthcare. Their software helps manage patient intake, scheduling, billing, and communication, ultimately aiming to improve efficiency and revenue for healthcare providers while increasing patient satisfaction. Phreesia is recognized as a leader in patient intake management based on positive feedback from healthcare organizations.
Who is Phreesia best for
Phreesia modernizes the patient experience with digital tools for intake, scheduling, billing, and communication. Users praise its streamlined intake process and automated features, but some dislike the limited EHR integrations and patient experience with the tablets. Best for small to mid-sized healthcare businesses looking to boost efficiency and patient satisfaction.
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Best fit for small to medium-sized healthcare businesses.
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Ideal for healthcare providers seeking streamlined patient intake and practice management.
Phreesia features
Supported Phreesia supports scheduling, rescheduling, and canceling appointments. |
Supported Phreesia supports remote client intake via mobile check-in and digital forms. |
Supported Phreesia offers automated appointment reminders through email, SMS, and phone calls. |
Supported Phreesia integrates with various Practice Management Systems, including eMDs, NextGen, Allscripts, and athenahealth. |
Supported Phreesia offers a comprehensive platform supporting payments from patients and insurance payers, streamlining revenue cycle management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Phreesia reviews
We've summarised 169 Phreesia reviews (Phreesia Software Advice reviews, Phreesia GetApp reviews, Phreesia Capterra reviews and Phreesia G2 reviews) and summarised the main points below.
- Streamlines patient intake, reducing paperwork and wait times.
- Automates insurance verification, saving staff time and improving accuracy for most plans.
- Increases collections by prompting patients to pay copays and outstanding balances.
- Facilitates communication with patients through text and email reminders and messages.
- Provides valuable reporting and analytics on patient demographics, satisfaction, and financial data.
- Integration with some EHR systems is clunky, causing issues with duplicate encounters and document handling.
- Some patients, especially elderly individuals, find the tablets difficult to use.
- Inaccurate insurance verification for HMO and out-of-network plans leads to extra work for staff.
- Limited customization options for self-scheduling and payment reminders.
- Advertisements displayed on the pads create a negative patient experience.
Phreesia pricing
The commentary is based on 22 reviews from Phreesia Capterra reviews, Phreesia G2 reviews, Phreesia GetApp reviews and Phreesia Software Advice reviews.
Phreesia's pricing is a frequent concern. While some reviews mention it as "cost-prohibitive," especially for smaller practices, others find the increased collections and time savings justify the expense. Several reviews express frustration with billing practices, unexpected charges, and inflexible contracts. Careful contract review is highly recommended.
Users sentiment
Phreesia alternatives
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Phreesia FAQ
Phreesia provides a suite of digital tools for healthcare providers to streamline patient intake, scheduling, billing, and communications. It integrates with practice management systems and offers payment processing, aiming to boost efficiency and patient satisfaction. Phreesia helps reduce paperwork and wait times, automates insurance verification, and facilitates patient communication.
What is Phreesia and what does Phreesia do?
Phreesia provides a suite of digital tools for healthcare providers to streamline patient intake, scheduling, billing, and communications. It integrates with practice management systems and offers payment processing, aiming to boost efficiency and patient satisfaction. Phreesia helps reduce paperwork and wait times, automates insurance verification, and facilitates patient communication.
Phreesia integrates with various Practice Management Systems (PMS) including eMDs, NextGen, Allscripts, and athenahealth. This streamlines workflows by connecting patient intake data with existing healthcare records. It also supports payment processing, further enhancing practice efficiency.
How does Phreesia integrate with other tools?
Phreesia integrates with various Practice Management Systems (PMS) including eMDs, NextGen, Allscripts, and athenahealth. This streamlines workflows by connecting patient intake data with existing healthcare records. It also supports payment processing, further enhancing practice efficiency.
Top alternatives to Phreesia include NexHealth, athenaOne, and CheckinAsyst. These competitors offer similar features for patient intake, scheduling, and communication, catering to healthcare providers seeking streamlined workflows and improved patient experiences.
What the main competitors of Phreesia?
Top alternatives to Phreesia include NexHealth, athenaOne, and CheckinAsyst. These competitors offer similar features for patient intake, scheduling, and communication, catering to healthcare providers seeking streamlined workflows and improved patient experiences.
Phreesia is a legitimate platform used by many healthcare providers to streamline patient intake and improve efficiency. It's known for automating tasks, improving collections, and facilitating patient communication. However, ensure thorough research and consider potential integration challenges with existing systems.
Is Phreesia legit?
Phreesia is a legitimate platform used by many healthcare providers to streamline patient intake and improve efficiency. It's known for automating tasks, improving collections, and facilitating patient communication. However, ensure thorough research and consider potential integration challenges with existing systems.
Phreesia doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and practice size. Consider requesting a demo to see if Phreesia is worth it for your organization.
How much does Phreesia cost?
Phreesia doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and practice size. Consider requesting a demo to see if Phreesia is worth it for your organization.
Phreesia generally receives positive feedback for its customer service. Users highlight the helpfulness and responsiveness of the support team, particularly during implementation and for quick issue resolution. However, some users have reported communication issues and slow response times for more complex problems.
Is Phreesia customer service good?
Phreesia generally receives positive feedback for its customer service. Users highlight the helpfulness and responsiveness of the support team, particularly during implementation and for quick issue resolution. However, some users have reported communication issues and slow response times for more complex problems.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.