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Property Matrix description
Property Matrix is a cloud-based property management software designed for businesses of all sizes. It offers a range of features including accounting, tenant portals, online payments, maintenance management, and document storage. Property Matrix aims to be user-friendly while providing robust customization options to fit specific business needs. It stands out with its focus on enterprise-class accounting, flexible reporting capabilities, and built-in document signing and scanning. Property Matrix promises a streamlined property management experience backed by responsive customer support.
Who is Property Matrix best for
Property Matrix is a user-friendly, cloud-based property management software suitable for businesses of all sizes. It offers robust features such as accounting, tenant portals, online payments, and maintenance management. Users praise the responsive customer support and comprehensive features. However, some have noted slow support response times and a confusing reporting system. Property Matrix is best for real estate companies seeking customizable software with strong accounting capabilities.
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Best fit for small to enterprise-level property management companies.
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Ideal for businesses in the Real Estate & Construction industry.
Property Matrix features
Supported Tenant and owner portals are supported via separate online access options. |
Supported Property Matrix supports online rent collection via credit cards and ACH. |
Supported Property Matrix supports digital signatures for documents within the platform. |
Supported Property Matrix allows uploading, organizing, and scanning documents. |
Supported Property Matrix offers various communication tools, including messaging, announcements, and a tenant portal. |
Supported Property Matrix supports reporting and analytics with customizable reports and key metrics tracking. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Property Matrix reviews
We've summarised 67 Property Matrix reviews (Property Matrix GetApp reviews, Property Matrix Software Advice reviews, Property Matrix TrustPilot reviews, Property Matrix Capterra reviews and Property Matrix G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, always available and helpful.
- User-friendly interface and easy to learn.
- Comprehensive features covering accounting, tenant portals, online payments, maintenance, and document storage.
- Highly customizable to fit specific business needs.
- Flexible reporting capabilities (with some customization limitations).
- Reports can be confusing and don't always provide the needed information.
- Slow customer support response times, sometimes taking over an hour.
- Lack of a printed user manual.
- No training manual or how-to briefs.
- Difficult initial setup and information upload process.
Property Matrix pricing
The commentary is based on 5 reviews from Property Matrix Capterra reviews, Property Matrix G2 reviews, Property Matrix Software Advice reviews and Property Matrix TrustPilot reviews.
Property Matrix pricing is generally considered reasonable and affordable, especially for its robust features. While the monthly cost might be high for casual users with fewer units, those managing multiple properties find the pricing justifiable and a good value compared to other software. An annual prepayment based on property count is required.
Users sentiment
See the Property Matrix pricing page.
Includes Enterprise Accounting, Maintenance, Marketing, Portals, Custom Reports, and Unlimited Phone Support.
Includes all Standard Features Plus: Commercial Properties, Budgets, CAM Charges, and Unlimited Phone Support.
Includes all Property Matrix Pro Features and Unlimited Phone Support.
Property Matrix alternatives
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Property Matrix FAQ
Property Matrix is cloud-based property management software with features like accounting, tenant portals, online payments, and maintenance management. It's user-friendly, customizable, and offers robust reporting. Property Matrix is best suited for businesses managing a large number of units, providing a streamlined property management experience.
What is Property Matrix and what does Property Matrix do?
Property Matrix is cloud-based property management software with features like accounting, tenant portals, online payments, and maintenance management. It's user-friendly, customizable, and offers robust reporting. Property Matrix is best suited for businesses managing a large number of units, providing a streamlined property management experience.
Property Matrix integrates with various tools to enhance its functionality. It supports online rent collection via credit cards and ACH, digital signatures for documents, and document uploading and scanning. It also offers tenant communication tools like messaging and announcements through a dedicated tenant portal.
How does Property Matrix integrate with other tools?
Property Matrix integrates with various tools to enhance its functionality. It supports online rent collection via credit cards and ACH, digital signatures for documents, and document uploading and scanning. It also offers tenant communication tools like messaging and announcements through a dedicated tenant portal.
Top alternatives to Property Matrix include Buildium, Rent Manager, and TenantCloud. These competitors offer similar features such as online rent collection, maintenance management, and tenant portals, catering to diverse property management needs. For specialized lease management, Occupier is a strong contender.
What the main competitors of Property Matrix?
Top alternatives to Property Matrix include Buildium, Rent Manager, and TenantCloud. These competitors offer similar features such as online rent collection, maintenance management, and tenant portals, catering to diverse property management needs. For specialized lease management, Occupier is a strong contender.
Property Matrix appears to be a legitimate software. User reviews highlight its user-friendly interface and comprehensive features. However, potential users should be aware of reported issues with customer support response times and initial setup difficulties. Consider these factors when evaluating if Property Matrix is safe and suitable for your needs.
Is Property Matrix legit?
Property Matrix appears to be a legitimate software. User reviews highlight its user-friendly interface and comprehensive features. However, potential users should be aware of reported issues with customer support response times and initial setup difficulties. Consider these factors when evaluating if Property Matrix is safe and suitable for your needs.
Property Matrix's pricing starts at $1.75 per unit after the initial threshold (250 for Standard/Pro, 800 for Enterprise). A setup fee equivalent to three months of service applies to all plans. For specific pricing details, it's best to contact Property Matrix directly.
How much does Property Matrix cost?
Property Matrix's pricing starts at $1.75 per unit after the initial threshold (250 for Standard/Pro, 800 for Enterprise). A setup fee equivalent to three months of service applies to all plans. For specific pricing details, it's best to contact Property Matrix directly.
Property Matrix receives overwhelmingly positive feedback regarding their customer support. Users consistently praise the responsiveness and helpfulness of the support team, describing them as "outstanding," "top notch," and "always available." While some users mention slower response times, the overall sentiment points to highly satisfactory customer service.
Is Property Matrix customer service good?
Property Matrix receives overwhelmingly positive feedback regarding their customer support. Users consistently praise the responsiveness and helpfulness of the support team, describing them as "outstanding," "top notch," and "always available." While some users mention slower response times, the overall sentiment points to highly satisfactory customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.