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Returnly description
Returnly is a software solution designed to simplify and streamline the returns process for online businesses. It integrates with platforms like Shopify to provide a self-service returns portal for customers. This allows businesses to manage returns efficiently, maintain brand control, and improve the overall customer experience.
What companies are using Returnly?
Who is Returnly best for
Returnly is a solution that simplifies the returns process for online businesses. From what we've seen, it integrates with platforms like Shopify to provide a self-service returns portal for customers. It allows businesses to efficiently manage returns and improve the overall customer experience. We've noticed that users appreciate the self-service portal, but have also reported issues with customer support and refunds.
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We find Returnly ideal for companies of any size, from small startups to large enterprises, looking to streamline their returns process.
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In our experience, Returnly is a great fit for businesses in the e-commerce industry, especially those using platforms like Shopify.
Returnly features
Supported Self-Service Returns Portal: Provides a self-service returns portal for customers to manage their returns easily and efficiently. |
Supported E-commerce Platform Integration: Integrates with popular e-commerce platforms like Shopify, streamlining the returns process and data synchronization. |
Supported Brand Control: Enables businesses to maintain control over their brand during the returns process by customizing the portal and communications. |
Supported Improved Customer Experience: Focuses on improving the overall customer experience by simplifying returns and offering convenient options. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Returnly reviews
We've summarised 64 Returnly reviews (Returnly TrustPilot reviews and Returnly G2 reviews) and summarised the main points below.
- Easy and convenient installment plans.
- Fast loan approvals.
- Seamless purchase facilitation.
- Helpful for making large purchases affordable.
- Auto-pay feature simplifies payment management.
- Difficult account access after losing phone, requiring cumbersome verification.
- Limited customer support, especially for disputes with merchants.
- Loans sometimes duplicated, leading to delayed refunds.
- Unauthorized payments occasionally deducted from bank accounts.
- Difficulty contacting customer support regarding payment issues.
Returnly pricing
The commentary is based on 12 reviews from Returnly G2 reviews and Returnly TrustPilot reviews.
We find that Returnly's pricing is not directly mentioned in these reviews. These reviews focus on customer experiences with Affirm, a financial technology company. To get pricing details for Returnly, checking their website or contacting their sales team directly would be best.
Users sentiment
Returnly alternatives
AfterShip Returns CenterAutomated returns portal for happier customers and simpler refunds.Read more
Returnly FAQ
Returnly helps online businesses manage returns efficiently. It offers a self-service portal for customers and integrates with platforms like Shopify. We find that this simplifies returns, keeps branding consistent, and improves the customer experience.
What is Returnly and what does Returnly do?
Returnly helps online businesses manage returns efficiently. It offers a self-service portal for customers and integrates with platforms like Shopify. We find that this simplifies returns, keeps branding consistent, and improves the customer experience.
Returnly seamlessly integrates with popular e-commerce platforms like Shopify, streamlining returns and data synchronization. This integration simplifies the returns process for both businesses and their customers.
How does Returnly integrate with other tools?
Returnly seamlessly integrates with popular e-commerce platforms like Shopify, streamlining returns and data synchronization. This integration simplifies the returns process for both businesses and their customers.
We find that Returnly's main competitors include Return Prime, ZigZag, AfterShip Returns Center, Saara Return Reduction, and ReturnGO. These alternatives offer similar return management solutions for e-commerce businesses.
What the main competitors of Returnly?
We find that Returnly's main competitors include Return Prime, ZigZag, AfterShip Returns Center, Saara Return Reduction, and ReturnGO. These alternatives offer similar return management solutions for e-commerce businesses.
We find that Returnly may not be the most reliable option. User reviews highlight significant issues with customer service, ease of use, and reliability, despite the convenient features it offers. Proceed with caution.
Is Returnly legit?
We find that Returnly may not be the most reliable option. User reviews highlight significant issues with customer service, ease of use, and reliability, despite the convenient features it offers. Proceed with caution.
Returnly doesn't publicly share pricing information. Contact their sales team for a customized quote based on your specific business needs and transaction volume.
How much does Returnly cost?
Returnly doesn't publicly share pricing information. Contact their sales team for a customized quote based on your specific business needs and transaction volume.
We find that Returnly's customer service receives highly negative reviews. Customers report difficulties reaching support and unhelpful responses regarding disputes, refunds, and account access issues. While some appreciate the quick resolution, many have expressed extreme frustration.
Is Returnly customer service good?
We find that Returnly's customer service receives highly negative reviews. Customers report difficulties reaching support and unhelpful responses regarding disputes, refunds, and account access issues. While some appreciate the quick resolution, many have expressed extreme frustration.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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