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Richpanel description
Richpanel is a customer service platform designed for online stores. It combines live chat and a self-service portal to provide fast, efficient support, allowing businesses to manage many customer queries without needing huge support teams. Its focus is on automating repetitive questions, providing support across multiple channels, and offering detailed customer service reports. Richpanel aims to improve customer satisfaction and help businesses save time and money on their customer support operations.
Who is Richpanel best for
Richpanel is a customer service platform designed for growing online stores. It offers live chat, a self-service portal, and robust e-commerce integrations to streamline support and boost customer satisfaction. Users praise its comprehensive customer information, easy Shopify integration, and clean interface. However, some have noted occasional crashes and a cluttered new left-side panel.
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Best for small to mid-sized businesses.
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Ideal for e-commerce businesses.
Richpanel features
Supported Richpanel integrates email communication into its workflows. |
Supported Richpanel offers live chat and real-time interaction with website visitors. |
Supported Richpanel offers a self-service portal, helpdesk, and automated workflows for customers to resolve issues independently. |
Supported Richpanel integrates with Shopify, Shopify Plus, Magento, WooCommerce, and Amazon to manage orders and transactions. |
Supported Richpanel offers unified management of customer interactions across email, chat, social media, and phone. |
Supported Agent performance reporting includes metrics like time spent on conversations and revenue influenced. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Richpanel reviews
We've summarised 90 Richpanel reviews (Richpanel TrustPilot reviews and Richpanel G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, especially during onboarding.
- Comprehensive customer information and order details readily available within the platform.
- Self-service portal effectively reduces support ticket volume.
- Easy integration with Shopify and other e-commerce platforms.
- Clean and user-friendly interface simplifies customer interactions.
- Occasional crashes due to memory issues.
- No sound notification for new chats, requiring constant visual monitoring.
- Text expander/shortcuts can cause slowdowns, impacting typing speed.
- The new left-side panel interface is cluttered and less efficient.
- Limited API integrations available.
Richpanel pricing
The commentary is based on 6 reviews from Richpanel G2 reviews.
Richpanel's pricing is generally viewed favorably, with users highlighting its cost-effectiveness and transparent, agent-based pricing model as significant advantages. Some users mention the self-service feature as an additional cost, but overall, the software is seen as a valuable investment that delivers a strong return.
Users sentiment
See the Richpanel pricing page.
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Richpanel has a free plan.
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Richpanel has a free trial.
Connect 1 Store, Single Language, FAQs, Order Flows
Everything in Free, plus: Connect 2 Stores, Up to 2 languages
Everything in Regular, plus: Lite onboarding, Named success manager, Self-service on SMS, Subscriptions management
Everything in Starter, plus: Multiple Brands, Multiple languages, Conceirge Setup, Subscriptions management
Email & Live Chat, Basic Reporting, 50 AI Assists per company, 3 Seats
Everything in Free, plus: Social channels, Business Hours, 5 Rules & Automations, Up to 3 Campaigns
Everything in Starter, plus: SMS & phone channels, Business hours & Holidays, Unlimited Rules & Automations, Unlimited Campaigns, Revenue & CSAT Reporting, 1 Agent Form, Multiple Languages, API Access
Everything in Pro, plus: Agent scripting, SSO, Concierge Onboarding, Multiple Brands, Multiple Agent Forms
Connect 1 store, Site widget, Helpcenter page, Order tracking
Everything in Base, and: Connect 2 stores
Everything in Pro, and: Connect 5 stores, Multiple languages
Everything in Pro Max, and: Custom services, Full onboarding, Tickets analysis and audit, Ongoing self-service optimization
Email, Chat & Social channels, 90 day messaging history, 90 day reporting window, Macros, 3 Automation Rules, Up to 50 AI Assisted Replies, Up to 3 seats
Everything in Base, and: Phone channels, 1 year message history, 1 year reporting window, Unlimited Automation Rules, Up to 200 AI Assisted Replies, Up to 10 seats, Unlimited collaborators
Everything in Pro, and: SMS Channels, Unlimited messaging history, Unlimited reporting window, Unlimited Automation Rules, Unlimited AI Assisted Replies, Unlimited Seats, Agent Scripting & Forms, Multi language support, Multiple store support, API Access
Everything in Pro Max, and: Campaign manager, Tickets analysis and audit, Custom cart Integration
Richpanel alternatives
HubSpot Service HubCustomer service platform connecting teams, automating tasks, and improving satisfaction.Read more
Richpanel FAQ
Richpanel is a customer service platform for e-commerce stores. It offers live chat, a self-service portal, and automation tools to streamline customer support, integrating with platforms like Shopify. This helps businesses efficiently manage customer inquiries and improve satisfaction.
What is Richpanel and what does Richpanel do?
Richpanel is a customer service platform for e-commerce stores. It offers live chat, a self-service portal, and automation tools to streamline customer support, integrating with platforms like Shopify. This helps businesses efficiently manage customer inquiries and improve satisfaction.
Richpanel integrates with popular eCommerce platforms like Shopify, Magento, WooCommerce, and Amazon. It also offers email integration, live chat, and omnichannel communication support, unifying customer interactions across various channels. However, users note that API integrations are limited.
How does Richpanel integrate with other tools?
Richpanel integrates with popular eCommerce platforms like Shopify, Magento, WooCommerce, and Amazon. It also offers email integration, live chat, and omnichannel communication support, unifying customer interactions across various channels. However, users note that API integrations are limited.
Alternatives to Richpanel include Front, HubSpot Service Hub, Gorgias, and Salesforce Service Cloud. These platforms offer similar features such as shared inboxes, live chat, automation, and integrations with e-commerce platforms.
What the main competitors of Richpanel?
Alternatives to Richpanel include Front, HubSpot Service Hub, Gorgias, and Salesforce Service Cloud. These platforms offer similar features such as shared inboxes, live chat, automation, and integrations with e-commerce platforms.
Yes, Richpanel is a legitimate customer service platform. It's known for its user-friendly interface and effective self-service portal. However, some users have reported occasional crashes and a cluttered interface. It integrates well with e-commerce platforms, making it a safe and useful tool for online businesses.
Is Richpanel legit?
Yes, Richpanel is a legitimate customer service platform. It's known for its user-friendly interface and effective self-service portal. However, some users have reported occasional crashes and a cluttered interface. It integrates well with e-commerce platforms, making it a safe and useful tool for online businesses.
Richpanel pricing starts at $0 with a free plan. Paid plans include Starter at $20/month, Pro at $85/month, and Enterprise with custom pricing. Contact Richpanel for Enterprise plan pricing details. A free trial is also available.
How much does Richpanel cost?
Richpanel pricing starts at $0 with a free plan. Paid plans include Starter at $20/month, Pro at $85/month, and Enterprise with custom pricing. Contact Richpanel for Enterprise plan pricing details. A free trial is also available.
Richpanel's customer service receives overwhelmingly positive feedback. Users praise the responsive and helpful support team, particularly during the onboarding process. While some users mention occasional software slowdowns, the overall sentiment towards Richpanel's customer service is excellent.
Is Richpanel customer service good?
Richpanel's customer service receives overwhelmingly positive feedback. Users praise the responsive and helpful support team, particularly during the onboarding process. While some users mention occasional software slowdowns, the overall sentiment towards Richpanel's customer service is excellent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.