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SAP Service Cloud description
SAP Service Cloud is a customer service software that aims to improve customer satisfaction and streamline service operations. It brings together different communication channels like live chat and helpdesk into a single platform. Using AI, it analyses data to provide your service team with insights and recommendations to resolve customer issues quickly and efficiently. SAP Service Cloud is part of a larger suite of business applications and is suitable for mid-size to large companies across various industries.
Who is SAP Service Cloud best for
SAP Service Cloud is a robust customer service software ideal for mid-size to large businesses. Users praise its excellent customer connection features, smooth integrations, and streamlined ticket management. However, some find the initial setup complex and the cost high. It offers omnichannel communication, a ticketing system, and customer chat history. Consider SAP Service Cloud if you prioritize comprehensive customer service tools and analytics.
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Best for medium to large businesses.
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Suitable for various industries.
SAP Service Cloud features
Supported SAP Service Cloud offers unified management of customer interactions across email, chat, social media, and phone. |
Supported SAP Service Cloud offers a robust ticketing system to manage customer issues efficiently. |
Supported Customer chat history is supported for personalized support. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
SAP Service Cloud reviews
We've summarised 191 SAP Service Cloud reviews (SAP Service Cloud G2 reviews) and summarised the main points below.
- Excellent customer connection features
- Smooth integration with other software (especially within the SAP ecosystem)
- Streamlined ticket management and helpful knowledge base
- Provides valuable customer insights through analytics
- User-friendly interface (after the initial learning curve)
- High implementation cost
- Complex user interface for first-time users
- Limited customization options
- Occasional performance issues with multiple tabs
- High licensing fees
SAP Service Cloud pricing
The commentary is based on 67 reviews from SAP Service Cloud G2 reviews.
While SAP Service Cloud offers valuable features like omnichannel support and robust analytics, reviews consistently cite high implementation and licensing costs as a major drawback, particularly for smaller businesses. Customization limitations are also a recurring concern.
Users sentiment
SAP Service Cloud alternatives
HubSpot Service HubCustomer service platform connecting teams, automating tasks, and improving satisfaction.Read more
SAP Service Cloud FAQ
SAP Service Cloud is a customer service software designed to enhance customer satisfaction and streamline service operations. It offers omnichannel communication, a ticketing system, and AI-powered insights, enabling efficient issue resolution. Suitable for mid-size to large businesses, it integrates with other SAP solutions.
What is SAP Service Cloud and what does SAP Service Cloud do?
SAP Service Cloud is a customer service software designed to enhance customer satisfaction and streamline service operations. It offers omnichannel communication, a ticketing system, and AI-powered insights, enabling efficient issue resolution. Suitable for mid-size to large businesses, it integrates with other SAP solutions.
SAP Service Cloud integrates seamlessly with other SAP products and offers smooth integration with external tools through APIs and pre-built connectors. This allows businesses to connect their existing systems like CRM and ERP for a unified view of customer data.
How does SAP Service Cloud integrate with other tools?
SAP Service Cloud integrates seamlessly with other SAP products and offers smooth integration with external tools through APIs and pre-built connectors. This allows businesses to connect their existing systems like CRM and ERP for a unified view of customer data.
Top alternatives to SAP Service Cloud include Salesforce Service Cloud, Zendesk Support Suite, Freshdesk, HubSpot Service Hub, and Dixa. These competitors offer similar customer service functionalities, often with a focus on streamlined workflows and improved customer experiences.
What the main competitors of SAP Service Cloud?
Top alternatives to SAP Service Cloud include Salesforce Service Cloud, Zendesk Support Suite, Freshdesk, HubSpot Service Hub, and Dixa. These competitors offer similar customer service functionalities, often with a focus on streamlined workflows and improved customer experiences.
Yes, SAP Service Cloud is a legitimate customer service software offered by SAP. It's known for robust features like omnichannel communication and a streamlined ticketing system. While the interface can be complex initially and implementation costs high, many users appreciate its integration capabilities and customer insights.
Is SAP Service Cloud legit?
Yes, SAP Service Cloud is a legitimate customer service software offered by SAP. It's known for robust features like omnichannel communication and a streamlined ticketing system. While the interface can be complex initially and implementation costs high, many users appreciate its integration capabilities and customer insights.
Unfortunately, there is no publicly available pricing information for SAP Service Cloud. Contact SAP directly for a quote based on your specific business needs and to determine if the product is worth it for you.
How much does SAP Service Cloud cost?
Unfortunately, there is no publicly available pricing information for SAP Service Cloud. Contact SAP directly for a quote based on your specific business needs and to determine if the product is worth it for you.
SAP Service Cloud receives positive feedback for its comprehensive features, smooth integrations, and valuable analytics. However, some users find the interface complex initially and the cost high. It effectively streamlines customer interactions and improves service quality, benefiting customer support teams.
Is SAP Service Cloud customer service good?
SAP Service Cloud receives positive feedback for its comprehensive features, smooth integrations, and valuable analytics. However, some users find the interface complex initially and the cost high. It effectively streamlines customer interactions and improves service quality, benefiting customer support teams.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.