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Sera description
Sera is a field service management software designed for small to mid-sized HVAC, plumbing, and electrical businesses. It helps contractors manage jobs, schedule appointments, track technicians, send invoices, and gain insights into their business performance. Sera aims to increase profitability, streamline operations, and improve customer satisfaction. They report their clients see an average 52% net profit increase within the first six months.
Who is Sera best for
Sera is a field service management software praised for its ease of use and excellent customer support. Users appreciate the organized job information, automated customer notifications, and simple custom quotes. However, some users mention limited customization for proposals, lack of card readers, and limited photo uploads. Ideal for small to mid-sized HVAC, plumbing, and electrical businesses seeking improved profitability and customer satisfaction.
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Best fit for small to mid-sized HVAC, plumbing, and electrical businesses.
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Ideal for HVAC, plumbing, and electrical contractors.
Sera features
Supported Sera streamlines scheduling and dispatching, optimizing technician assignments and routes. |
Supported Sera optimizes routes to minimize drive time and increase efficiency. |
Supported Sera supports invoicing, billing, payment tracking, and customer information management. |
Supported Sera supports customer communication, including sending invoices and notifications. |
Supported Sera supports work order management, job tracking, and detailed history. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Sera reviews
We've summarised 51 Sera reviews (Sera G2 reviews) and summarised the main points below.
- Easy to use and understand.
- Great customer support.
- Custom quotes are easy to create and understand.
- Keeps job information organized in one place.
- Automated customer notifications for technician arrival.
- Technicians cannot see daily schedules, only one call at a time.
- Limited customization for proposals and estimates.
- No option for card readers, manual card entry required.
- Uploading job site photos is limited to small batches.
- Jobs summary info not visible until day of project.
Sera pricing
The commentary is based on 12 reviews from Sera G2 reviews.
Sera's pricing is generally considered affordable and valuable, offering essential features for a good price. Some users mention pricing presentation features boosting membership sales. However, integrating Sera's pricing structure with existing pricing models and flat rate pricing can be challenging for some businesses.
Users sentiment
See the Sera pricing page.
Sera alternatives
WorkizField service management software streamlines scheduling, dispatching, and invoicing.Read more
ServiceTitanStreamlines home service business operations, boosts sales, and delights customers.Read more
Sera FAQ
Sera is field service management software for small to mid-sized HVAC, plumbing, and electrical businesses. It helps manage jobs, scheduling, technician tracking, invoicing, and provides business performance insights. Sera increases profitability, streamlines operations, and improves customer satisfaction.
What is Sera and what does Sera do?
Sera is field service management software for small to mid-sized HVAC, plumbing, and electrical businesses. It helps manage jobs, scheduling, technician tracking, invoicing, and provides business performance insights. Sera increases profitability, streamlines operations, and improves customer satisfaction.
Sera integrates with QuickBooks Online for accounting and reporting. It also offers an open API, but information on specific integrations with other tools is limited. Contact Sera directly for details regarding further product integrations.
How does Sera integrate with other tools?
Sera integrates with QuickBooks Online for accounting and reporting. It also offers an open API, but information on specific integrations with other tools is limited. Contact Sera directly for details regarding further product integrations.
Sera's main competitors include Simpro, Job4Site, Service Fusion, Jobber, and Housecall Pro. These alternatives offer similar features for field service management, targeting small to mid-sized businesses in HVAC, plumbing, electrical, and other home service industries.
What the main competitors of Sera?
Sera's main competitors include Simpro, Job4Site, Service Fusion, Jobber, and Housecall Pro. These alternatives offer similar features for field service management, targeting small to mid-sized businesses in HVAC, plumbing, electrical, and other home service industries.
Yes, Sera appears to be a legitimate software. Reviews on G2 and Glassdoor show generally positive user experiences. Customer support is frequently praised, and the platform is considered user-friendly. However, some users note limitations regarding technician scheduling and customization options.
Is Sera legit?
Yes, Sera appears to be a legitimate software. Reviews on G2 and Glassdoor show generally positive user experiences. Customer support is frequently praised, and the platform is considered user-friendly. However, some users note limitations regarding technician scheduling and customization options.
I couldn't find any pricing details for Sera. Therefore, I cannot determine whether Sera is worth the investment. For the most accurate pricing information, please visit Sera's website directly.
How much does Sera cost?
I couldn't find any pricing details for Sera. Therefore, I cannot determine whether Sera is worth the investment. For the most accurate pricing information, please visit Sera's website directly.
Sera's customer service receives overwhelmingly positive feedback. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their promptness in addressing questions and concerns. Many reviewers mention the excellent onboarding and training provided.
Is Sera customer service good?
Sera's customer service receives overwhelmingly positive feedback. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their promptness in addressing questions and concerns. Many reviewers mention the excellent onboarding and training provided.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.