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ServiceNow IT Asset Management description
ServiceNow IT Asset Management helps you track and manage all your IT assets, from laptops to software licenses, throughout their entire lifecycle. It gives you a clear picture of your IT inventory, automates tasks like tracking software renewals, and helps optimize costs. This can be especially beneficial for mid-sized companies looking to gain control over their IT spending and improve efficiency.
Who is ServiceNow IT Asset Management best for
ServiceNow IT Asset Management offers comprehensive tracking and management for all IT assets, from hardware to software licenses. Users praise its automated workflows for tasks like license compliance and contract renewals. However, some note a steep learning curve and high costs. Ideal for mid-to-large companies in IT-driven sectors seeking to streamline asset management and optimize spending.
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Best for medium to large businesses seeking comprehensive IT asset management.
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Suitable for IT-intensive industries needing robust asset tracking and optimization.
ServiceNow IT Asset Management features
Supported ServiceNow IT Asset Management supports hardware inventory tracking and management. |
Supported ServiceNow IT Asset Management supports asset lifecycle management from procurement to retirement. |
Supported ServiceNow ITAM integrates with third-party applications, potentially including custom integrations. |
Supported ServiceNow IT Asset Management supports reporting on assets and licenses. |
Supported ServiceNow ITAM supports software license tracking, management, and compliance. |
Supported ServiceNow ITAM helps optimize SaaS spending by tracking usage, rightsizing licenses, and automating workflows. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ServiceNow IT Asset Management reviews
We've summarised 76 ServiceNow IT Asset Management reviews (ServiceNow IT Asset Management G2 reviews) and summarised the main points below.
- Comprehensive tracking of all hardware and software assets throughout their lifecycle, from procurement to disposal.
- Automation of routine tasks like license compliance, asset inventory, and contract renewals, improving efficiency and reducing human error.
- Seamless integration with other ServiceNow modules like ITSM and ITOM, enabling assisted workflows and accurate reporting.
- Automated tracking of software usage against entitlements, simplifying audits and ensuring license compliance.
- User-friendly interface and intuitive design for easy implementation and daily use.
- High licensing and service fees, potentially exceeding budget forecasts, especially for smaller organizations.
- Steep learning curve for new users to fully utilize the system's potential.
- Performance issues and slowdowns when handling a large number of assets, affecting basic tasks and report generation.
- Product naming conventions for the entire asset management portfolio are confusing and unclear.
- Complex upgrade processes when the system is heavily customized.
ServiceNow IT Asset Management pricing
The commentary is based on 20 reviews from ServiceNow IT Asset Management G2 reviews.
ServiceNow IT Asset Management is praised for its comprehensive features and automation capabilities. However, reviews frequently mention the high cost of licensing and implementation, particularly for smaller organizations. Some users also find the pricing model complex.
Users sentiment
ServiceNow IT Asset Management alternatives
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ServiceNow IT Asset Management FAQ
ServiceNow IT Asset Management (ITAM) provides comprehensive lifecycle management for all IT assets, from hardware to software. It automates tasks such as inventory tracking, software license management, and contract renewals, enabling cost optimization and improved efficiency. ServiceNow ITAM integrates seamlessly with other ServiceNow modules.
What is ServiceNow IT Asset Management and what does ServiceNow IT Asset Management do?
ServiceNow IT Asset Management (ITAM) provides comprehensive lifecycle management for all IT assets, from hardware to software. It automates tasks such as inventory tracking, software license management, and contract renewals, enabling cost optimization and improved efficiency. ServiceNow ITAM integrates seamlessly with other ServiceNow modules.
ServiceNow IT Asset Management integrates with other ServiceNow modules and third-party applications, potentially including custom integrations. This allows for streamlined workflows, data sharing, and enhanced reporting capabilities. It helps optimize SaaS spending and ensures license compliance.
How does ServiceNow IT Asset Management integrate with other tools?
ServiceNow IT Asset Management integrates with other ServiceNow modules and third-party applications, potentially including custom integrations. This allows for streamlined workflows, data sharing, and enhanced reporting capabilities. It helps optimize SaaS spending and ensures license compliance.
Top alternatives to ServiceNow IT Asset Management include Oomnitza, ManageEngine Endpoint Central, SolarWinds Service Desk, InvGate Insight, and Atera. These competitors offer similar IT asset management functionalities, often with a focus on mid-sized businesses seeking streamlined and cost-effective solutions.
What the main competitors of ServiceNow IT Asset Management?
Top alternatives to ServiceNow IT Asset Management include Oomnitza, ManageEngine Endpoint Central, SolarWinds Service Desk, InvGate Insight, and Atera. These competitors offer similar IT asset management functionalities, often with a focus on mid-sized businesses seeking streamlined and cost-effective solutions.
Yes, ServiceNow IT Asset Management is a legitimate ITAM solution. It offers comprehensive asset tracking, automation, and integration capabilities. However, potential users should be aware of high costs and a steep learning curve.
Is ServiceNow IT Asset Management legit?
Yes, ServiceNow IT Asset Management is a legitimate ITAM solution. It offers comprehensive asset tracking, automation, and integration capabilities. However, potential users should be aware of high costs and a steep learning curve.
I cannot find pricing details for ServiceNow IT Asset Management. Contact ServiceNow directly for product pricing, to determine if the product's worth it for your needs.
How much does ServiceNow IT Asset Management cost?
I cannot find pricing details for ServiceNow IT Asset Management. Contact ServiceNow directly for product pricing, to determine if the product's worth it for your needs.
ServiceNow IT Asset Management customer service receives mixed reviews. While some users praise the timely and effective support, others have experienced poor customer service, especially when needing complex configurations or encountering errors. Overall, customer service seems adequate for standard issues but may lack for more complex situations.
Is ServiceNow IT Asset Management customer service good?
ServiceNow IT Asset Management customer service receives mixed reviews. While some users praise the timely and effective support, others have experienced poor customer service, especially when needing complex configurations or encountering errors. Overall, customer service seems adequate for standard issues but may lack for more complex situations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.