Last updated on
Company health
Ratings
SmartAction description
SmartAction provides AI-powered virtual agents for customer service. This means automated systems handle basic questions from your customers over the phone, chat, or text message. This frees your staff to deal with more complex issues. They boast a strong track record with big brands and claim an average of 66% cost savings for customers. SmartAction is a good option to consider if you're overwhelmed with a high volume of simple customer inquiries.
Who is SmartAction best for
SmartAction offers AI-powered virtual agents for automated customer service. This solution handles basic customer questions via phone, chat, or text, freeing up staff for complex issues. This makes it ideal for businesses dealing with many simple inquiries, particularly in e-commerce or financial services. They claim an average of 66% cost savings for customers.
-
Best fit for enterprise companies.
-
Ideal for businesses with high customer inquiry volumes.
SmartAction features
Supported SmartAction integrates with various contact center platforms and telephony systems. |
Supported SmartAction offers AI-powered virtual agents to automate common customer inquiries, freeing up human agents. |
Supported SmartAction offers omnichannel support including voice, chat, and SMS. |
Supported SmartAction offers AI-powered virtual assistants that automate conversations and provide instant responses. |
Supported SmartAction uses natural language understanding to interpret customer input and provide relevant responses. |
Supported SmartAction offers AI-powered virtual agents for automated customer service across multiple channels. |
SmartAction pricing
The commentary is based on 3 reviews from SmartAction G2 reviews.
SmartAction's pricing model is generally viewed as cost-effective due to its ability to reduce workforce expenses. While a limited free trial is available, some users find the pricing unsuitable for all needs. Many appreciate the cost savings from automating customer support and increased efficiency.
See the SmartAction pricing page.
SmartAction alternatives
SmartAction FAQ
SmartAction offers AI-powered virtual agents for customer service automation across voice, chat, and text. This solution handles a high volume of customer inquiries, freeing up human agents for complex issues, leading to significant cost savings. It integrates with existing contact center platforms.
What is SmartAction and what does SmartAction do?
SmartAction offers AI-powered virtual agents for customer service automation across voice, chat, and text. This solution handles a high volume of customer inquiries, freeing up human agents for complex issues, leading to significant cost savings. It integrates with existing contact center platforms.
SmartAction integrates with various contact center platforms and telephony systems. It offers omnichannel support, including voice, chat, and SMS, enabling seamless customer interactions. This allows businesses to automate responses and manage customer inquiries efficiently across different channels.
How does SmartAction integrate with other tools?
SmartAction integrates with various contact center platforms and telephony systems. It offers omnichannel support, including voice, chat, and SMS, enabling seamless customer interactions. This allows businesses to automate responses and manage customer inquiries efficiently across different channels.
SmartAction's main competitors include ASAPP, Replicant, and Thoughtly. These alternatives offer similar AI-powered customer service automation, catering to businesses with high call volumes seeking improved efficiency and reduced costs. They each offer unique features and target slightly different customer segments.
What the main competitors of SmartAction?
SmartAction's main competitors include ASAPP, Replicant, and Thoughtly. These alternatives offer similar AI-powered customer service automation, catering to businesses with high call volumes seeking improved efficiency and reduced costs. They each offer unique features and target slightly different customer segments.
SmartAction appears to be a legitimate option for businesses seeking AI-powered customer service solutions. They offer a range of features, including AI chatbots and omnichannel support. Glassdoor reviews rate them at 4.3/5.
Is SmartAction legit?
SmartAction appears to be a legitimate option for businesses seeking AI-powered customer service solutions. They offer a range of features, including AI chatbots and omnichannel support. Glassdoor reviews rate them at 4.3/5.
I couldn't find pricing details for SmartAction. For the most current pricing information, it's best to contact SmartAction directly. This will allow you to discuss your specific needs and determine if SmartAction is worth the investment for you.
How much does SmartAction cost?
I couldn't find pricing details for SmartAction. For the most current pricing information, it's best to contact SmartAction directly. This will allow you to discuss your specific needs and determine if SmartAction is worth the investment for you.
SmartAction's support team receives positive feedback for their helpfulness during implementation and their responsiveness to questions. Users appreciate the straightforward setup and the team's dedication to providing a great customer experience.
Is SmartAction customer service good?
SmartAction's support team receives positive feedback for their helpfulness during implementation and their responsiveness to questions. Users appreciate the straightforward setup and the team's dedication to providing a great customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.