Logo of STARLING

STARLING

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Company health

Employee growth
15% increase in the last year
Web traffic
25% decrease in the last quarter
Financing
January 2022 - $1B

Ratings

G2
5.0/5
(3)
TrustPilot
4.4/5
(20)
Glassdoor
4.0/5
(474)

STARLING description

Starling is a mobile banking app offering a full UK bank account experience through your smartphone. It includes budgeting tools, spending insights, instant payment notifications, and fee-free overseas spending. It prides itself on 24/7 customer support and industry-leading security. Starling is a fully regulated UK bank, so your money is protected up to £85,000 by the Financial Services Compensation Scheme.


Who is STARLING best for

Starling Bank offers a user-friendly mobile banking experience with budgeting tools, spending insights, and 24/7 support. Users praise its smooth account opening and lack of international transaction fees. However, some have reported difficulties with joint accounts and application rejections. Ideal for individuals and small businesses desiring a digital banking solution.

  • Best for small businesses seeking a modern, digital banking solution.

  • There is no data about industry fit.


STARLING features

Supported

Starling Bank provides real-time transaction alerts.

Supported

Starling Bank offers 24/7 phone support, online help, and fraud reporting.

Supported

Starling Bank offers a budgeting planner, spending insights, and spaces to track expenses and set limits.

Supported

Starling Bank allows tracking and categorizing daily expenses with Spending Insights.

Supported

Starling Bank supports mobile payments via Google Pay, Apple Pay, Samsung Pay, and Garmin Pay.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.43

Customer Service

Rather negative
-0.33

Ease of Use

Rather positive
+0.69

STARLING reviews

We've summarised 23 STARLING reviews (STARLING TrustPilot reviews and STARLING G2 reviews) and summarised the main points below.

Pros of STARLING
  • No transaction fees, especially for overseas spending.
  • Easy-to-use app and clear interface.
  • Helpful budgeting tools and spending insights.
  • Smooth account opening process for eligible users.
  • Excellent 24/7 customer support and security.
Cons of STARLING
  • Account application rejections are frequent, with no explanations provided.
  • Difficult to open joint accounts.
  • Lack of a running balance total on the app.
  • Inconsistent app and website interfaces with different functionalities.
  • Poor customer service with slow and unhelpful responses.

STARLING pricing

The commentary is based on 8 reviews from STARLING G2 reviews and STARLING TrustPilot reviews.

Starling offers fee-free international card usage and generally positive experiences with its accounts. Some users mention free business accounts, while others express frustration with account opening processes or customer service. Interest rates are perceived as low.

Users sentiment

Rather positive
+0.43

STARLING alternatives

  • Logo of MX
    MX
    Connects banks and customers, powering smarter mobile banking.
    Read more
  • Logo of Spendee
    Spendee
    Effortless money tracking and budgeting for shared or solo finances.
    Read more
  • Logo of Equals Money
    Equals Money
    Global business spending, simplified with multi-currency accounts and cards.
    Read more
  • Logo of Oracle Banking Digital Experience
    Oracle Banking Digital Experience
    Modern banking platform for engaging customer experiences.
    Read more
  • Logo of Noda
    Noda
    Fast, secure online payments in the UK and EU. Simple setup, clear pricing.
    Read more
  • Logo of Plaid
    Plaid
    Connects apps to bank accounts for secure financial data sharing.
    Read more

STARLING FAQ

  • What is STARLING and what does STARLING do?

    STARLING is a mobile banking app providing a complete UK bank account experience via smartphone. It offers budgeting tools, spending insights, instant notifications, and fee-free overseas spending. Known for 24/7 customer support and robust security, it's ideal for individuals and small businesses seeking a modern digital banking solution.

  • How does STARLING integrate with other tools?

    STARLING integrates with Google Pay, Apple Pay, Samsung Pay, and Garmin Pay for mobile payments. It also connects with various accounting software platforms to facilitate transaction data sharing and reconciliation. Further integration details are limited.

  • What the main competitors of STARLING?

    Alternatives to Starling include digital banks like Monzo and Revolut, along with other mobile banking apps such as Monese and Atom Bank. These competitors offer similar features like budgeting tools, spending insights, and international money transfers.

  • Is STARLING legit?

    Starling is a legitimate, fully regulated UK bank. Your money is protected up to £85,000 by the Financial Services Compensation Scheme. Users praise Starling's easy-to-use app, helpful budgeting tools, and fee-free overseas spending. However, some report difficulties with account applications and customer service.

  • How much does STARLING cost?

    I cannot find pricing information for STARLING. Contact STARLING directly to determine whether it's worth the investment for your particular use case and budget.

  • Is STARLING customer service good?

    Customer reviews on STARLING are mixed. While some praise the easy-to-use app, fee-free overseas spending, and excellent customer support, others report difficulties opening accounts (especially joint accounts), unhelpful responses from customer service, and inconsistent app and website interfaces.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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