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Superchat description
Superchat is a social customer service software that helps businesses manage customer communication across various channels like WhatsApp, web chat, and social media. It offers a unified inbox, automation features like chatbots, and integrations with other business tools. Superchat focuses on providing a comprehensive messaging solution for businesses to improve customer experience, streamline workflows, and manage their customer interactions efficiently.
Who is using Superchat?
Who is Superchat best for
Superchat is a social customer service software that streamlines communication across various channels. Users praise its user-friendly interface, unified inbox, and effective automation features. However, some have noted limited customization options and occasional bugs. Best for small to medium-sized businesses in retail, marketing, or professional services.
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Best for small to medium-sized businesses.
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Ideal for businesses in marketing, retail, and professional services.
Superchat features
Supported Superchat offers AI-powered chatbots that automate conversations and provide instant responses. |
Supported Superchat offers unified inbox across email, SMS, chat and messaging apps. |
Supported Superchat offers a unified inbox, integrating various communication channels for team collaboration. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Superchat reviews
We've summarised 270 Superchat reviews (Superchat TrustPilot reviews, Superchat Capterra reviews and Superchat G2 reviews) and summarised the main points below.
- User-friendly interface and easy setup.
- Excellent and responsive customer support.
- Unified inbox for managing communication across multiple channels.
- Effective automation features for streamlining workflows and marketing.
- WhatsApp integration for enhanced customer interaction.
- Limited customization options for automations.
- High pricing, especially for smaller packages with limited automations.
- Occasional bugs and freezing issues with the mobile app.
- 24-hour response window can be restrictive.
- Setup process for WhatsApp Business API can be complex.
Superchat pricing
The commentary is based on 33 reviews from Superchat Capterra reviews and Superchat G2 reviews.
While Superchat is praised for its features and customer support, some users find the pricing structure expensive, especially considering the limitations of the automation features in the smaller packages. Others mention a good price-performance ratio and fair pricing. A few users note a lack of cost transparency during the initial sales process.
Users sentiment
See the Superchat pricing page.
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Superchat has a free plan.
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Superchat has a free trial.
Includes 1 integrated number, 1 staff access, 30 active contacts, a bundled inbox, WhatsApp newsletters, automations, an AI chatbot, integrations, and personal onboarding.
Includes 1 integrated number, 3 staff accesses, unlimited contacts, all features from the Free plan, personal onboarding, evaluation management, an AI chatbot, and integrations.
Includes 3 integrated numbers, 10 staff accesses, unlimited contacts, all features from the Basic plan, an AI chatbot, personalized web chat, optional integrations, and optional analytics.
Includes 5 integrated numbers, 25 staff accesses, unlimited contacts, all features from the Professional plan, included integrations, premium chat support, and employee training.
Includes all features from the Advanced plan, a dedicated rollout plan & support, technical premium support, API integration support, and prioritized product suggestions.
Superchat alternatives
Verint MessagingSeamless messaging across channels. Automate, analyze, and improve engagement.Read more
Superchat FAQ
Superchat is a social customer service software that streamlines customer communication across various channels like WhatsApp and web chat. It offers a unified inbox, AI-powered chatbots for automation, and integrations with other business tools, helping businesses enhance customer experience and manage interactions efficiently.
What is Superchat and what does Superchat do?
Superchat is a social customer service software that streamlines customer communication across various channels like WhatsApp and web chat. It offers a unified inbox, AI-powered chatbots for automation, and integrations with other business tools, helping businesses enhance customer experience and manage interactions efficiently.
Superchat integrates with various business tools to streamline workflows and enhance customer experience. It offers a unified inbox, connecting communication channels like email, SMS, and messaging apps. It also features AI-powered chatbots for automated responses and improved efficiency.
How does Superchat integrate with other tools?
Superchat integrates with various business tools to streamline workflows and enhance customer experience. It offers a unified inbox, connecting communication channels like email, SMS, and messaging apps. It also features AI-powered chatbots for automated responses and improved efficiency.
Top Superchat alternatives include Front, Supsis, and Salesforce Service Cloud. Front offers a shared inbox for streamlined communication, while Supsis focuses on AI-powered chatbots. For larger businesses, Salesforce Service Cloud provides a comprehensive customer service platform. HubSpot Service Hub and DevRev are also strong contenders.
What the main competitors of Superchat?
Top Superchat alternatives include Front, Supsis, and Salesforce Service Cloud. Front offers a shared inbox for streamlined communication, while Supsis focuses on AI-powered chatbots. For larger businesses, Salesforce Service Cloud provides a comprehensive customer service platform. HubSpot Service Hub and DevRev are also strong contenders.
Superchat appears to be a legitimate software. User reviews praise its user-friendly interface, excellent customer support, and unified inbox. However, some users mention high pricing and occasional bugs as downsides. Consider these factors when evaluating if Superchat is safe and right for your needs.
Is Superchat legit?
Superchat appears to be a legitimate software. User reviews praise its user-friendly interface, excellent customer support, and unified inbox. However, some users mention high pricing and occasional bugs as downsides. Consider these factors when evaluating if Superchat is safe and right for your needs.
Superchat's pricing ranges from a free plan to €299/month for the Advanced plan. The Enterprise plan has custom pricing. They offer add-ons like the Superchat AI Copilot with pricing not publicly disclosed. Is Superchat worth it? It depends on your needs and budget.
How much does Superchat cost?
Superchat's pricing ranges from a free plan to €299/month for the Advanced plan. The Enterprise plan has custom pricing. They offer add-ons like the Superchat AI Copilot with pricing not publicly disclosed. Is Superchat worth it? It depends on your needs and budget.
Superchat's customer service receives positive feedback. Users highlight the helpful, friendly, and efficient support team, readily available to address questions and resolve issues quickly. The personalized onboarding and readily available support contribute to a positive customer experience.
Is Superchat customer service good?
Superchat's customer service receives positive feedback. Users highlight the helpful, friendly, and efficient support team, readily available to address questions and resolve issues quickly. The personalized onboarding and readily available support contribute to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.