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UiPath Communications Mining

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Company health

Employee growth
4% increase in the last year
Web traffic
3% decrease in the last quarter
Financing
November 2022 - $2B

Ratings

G2
5.0/5
(2)
Glassdoor
4.0/5
(1091)

UiPath Communications Mining description

UiPath Communications Mining helps businesses analyze customer communications like emails and chat messages. It uses artificial intelligence to categorize messages, identify trends, and extract important information. This allows your team to automate tasks, improve customer service, and make better business decisions based on real-time insights from your communications data. UiPath Communications Mining is particularly valuable for mid-sized companies aiming to streamline operations and enhance customer experience.


Who is UiPath Communications Mining best for

UiPath Communications Mining analyzes customer messages (emails, chats) using AI to categorize and extract key insights. This helps automate tasks, improve customer service, and inform business decisions. It's particularly valuable for mid-sized companies looking to streamline operations and enhance customer experience.

  • Best for medium-sized businesses (101-1000 employees), offering an excellent fit for enhanced customer communication analysis.

  • Ideally suited for finance, e-commerce, and software/IT companies seeking improved customer communication analysis.


UiPath Communications Mining features

Supported

UiPath Communications Mining provides sentiment analysis capabilities through both label-specific sentiment analysis and a pre-trained tone analysis model. Label sentiment analysis allows assignment of positive or negative sentiment to individual labels within a message based on context, while the tone analysis model predicts overall message sentiment.

Supported

While the provided text doesn't explicitly detail trend identification, the description suggests that UiPath Communications Mining analyzes communications data to identify trends, enabling businesses to make data-driven decisions.

Supported

The product description mentions automation capabilities, implying that UiPath Communications Mining can automate tasks based on the insights derived from communication analysis.

Supported

The "Sentiment Reporting and Visualization" feature enables analysis and visualization of sentiment trends associated with specific labels, facilitating better understanding of customer feedback and overall sentiment within datasets.

Supported

UiPath Communications Mining offers a pre-trained tone analysis model suitable for general use cases beyond customer feedback analysis, such as email inbox analysis and automation.


UiPath Communications Mining alternatives

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    Automate workflows between apps, saving you time and clicks.
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  • Logo of Sofy.ai
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    AI-powered no-code mobile app testing for faster releases.
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UiPath Communications Mining FAQ

  • What is UiPath Communications Mining and what does UiPath Communications Mining do?

    UiPath Communications Mining uses AI to analyze customer communications like emails and chats. It identifies trends, automates tasks, and extracts key information, enabling improved customer service and data-driven decisions. It's particularly valuable for mid-sized companies wanting to streamline operations.

  • How does UiPath Communications Mining integrate with other tools?

    UiPath Communications Mining integrates with other UiPath products for robotic process automation. While specific integrations aren't detailed, its automation features suggest potential connections with CRM and customer support platforms. This allows businesses to streamline workflows and trigger actions based on communication insights.

  • What the main competitors of UiPath Communications Mining?

    Alternatives to UiPath Communications Mining include Kapiche, SAS Visual Text Analytics, Aiwo, Séntisis, and Nextiva. These competitors offer similar capabilities in analyzing customer communications and extracting valuable insights.

  • Is UiPath Communications Mining legit?

    UiPath Communications Mining is a legitimate product offered by a reputable company. It analyzes communications data to automate tasks and improve customer experience. While user reviews are limited, available ratings are positive, suggesting it is safe and potentially beneficial for businesses.

  • How much does UiPath Communications Mining cost?

    I couldn't find pricing details for UiPath Communications Mining. Contact UiPath directly to discuss pricing and determine if the product is worth the investment for your needs.

  • Is UiPath Communications Mining customer service good?

    There is no customer service information available for UiPath Communications Mining.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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