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Usercentrics

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Company health

Employee growth
30% increase in the last year
Web traffic
10% increase in the last quarter
Financing
September 2020 - $25M

Ratings

G2
4.5/5
(106)
Capterra
4.3/5
(8)
TrustPilot
3.4/5
(1)
Glassdoor
4.1/5
(52)

Usercentrics description

Usercentrics helps your business collect and manage user data while following online privacy regulations like GDPR. They offer different products tailored to websites, mobile apps, and even Connected TVs. Their platform lets you customize how you ask for consent, analyze user choices, and integrate with marketing tools. Usercentrics aims to make your website or app compliant while building trust with your users through transparency and control over their data.


Who is Usercentrics best for

Usercentrics helps businesses of all sizes manage user data and privacy regulations, especially those with a strong online presence. They offer customizable consent management solutions, reporting, analytics, and integrations with other platforms. Users praise the user-friendly interface and excellent customer support, while some find the backend complex for advanced features.

  • Best for small, mid-sized, and enterprise businesses.

  • Ideal for businesses with a strong online presence needing to comply with data privacy regulations.


Usercentrics features

Supported

Usercentrics fully supports Google Consent Mode, enhancing data privacy and analytics.

Supported

Usercentrics offers a preference center for managing consent.

Supported

Usercentrics offers customizable consent banners, allowing businesses to tailor their appearance and content.

Supported

Usercentrics CMP tracks and logs user consent, providing audit trails and consent history for compliance.

Supported

Usercentrics displays a customizable cookie banner, complying with data privacy regulations.

Supported

Usercentrics provides tools to obtain, manage, and track user consents, ensuring compliance.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
+0

Customer Service

Strongly positive
+0.82

Ease of Use

Strongly positive
+0.82

Reliability and Performance

Rather positive
+0.5

Ease of Implementation

Rather positive
+0.33

Scalability

Rather negative
-0.33

Usercentrics reviews

We've summarised 105 Usercentrics reviews (Usercentrics TrustPilot reviews, Usercentrics Capterra reviews and Usercentrics G2 reviews) and summarised the main points below.

Pros of Usercentrics
  • User-friendly interface for consent management.
  • Comprehensive reporting and analytics features.
  • Wide range of integrations with other platforms.
  • Excellent and responsive customer support.
Cons of Usercentrics
  • Difficult setup process for non-technical users.
  • Backend complexity and steep learning curve for advanced features.
  • Limited UI customization options without extensive development work.
  • Manual service implementation and updates can be time-consuming.

Usercentrics pricing

The commentary is based on 8 reviews from Usercentrics G2 reviews.

Usercentrics' pricing is generally considered competitive, especially for managing multiple domains. While some reviewers find it expensive, particularly smaller businesses, others highlight its affordability compared to building an in-house solution or other CMPs like OneTrust. Several users appreciate its cross-domain pricing model.

Users sentiment

Neutral
+0

See the Usercentrics pricing page.

  • Usercentrics has a free plan.

  • Usercentrics has a free trial.

Advanced
€50 / month

Includes up to 50,000 sessions per month, unlimited configurations and domains, browser UI templates, and ticket support. This plan is ideal for growing businesses ready to achieve compliance.

Advanced Plus
€150-999 / month

Includes 50,000+ sessions per month, unlimited configurations and domains, browser UI templates, ticket support, and additional features for businesses seeking a scalable and comprehensive solution.

Premium
Custom

This plan includes all features of the Advanced Plus plan and adds a Customer Success Executive, Enterprise Single Sign-on (SSO), Multi-Configuration Bulk Editing, and RFI support. The Premium plan is best suited for businesses with premium-grade custom requirements and support needs.

Free
€0 / per domain, per month

This plan includes up to 50 subpages, suitable for a single domain.

Premium Lite
€7 / per domain, per month

This plan includes all premium features and one domain, with support for up to 50 subpages.

Premium Small
€15 / per domain, per month

This plan includes all premium features and supports up to 350 subpages.

Premium Medium
€30 / per domain, per month

This plan includes all premium features and supports up to 3,500 subpages.

Premium Large
€50 / per domain, per month

This plan includes all premium features and supports more than 3,500 subpages.

Advanced
€50-999 / month

This plan includes up to 500K daily active users (DAU), unlimited apps and configurations, access to all App SDKs, express setup with App Scanner, customization options, analytics, A/B testing, and Preview Simulator. This plan is ideal for apps and games publishers with an actively growing user base.

Premium
Custom

This plan includes all features in the Advanced plan plus support for more than 500K DAU, Cross-Device Consent Sharing, Analytics Data Export API, CMP configuration via API, Multi-Configuration Bulk Editing, white labeling, a dedicated customer success executive, and priority support. It is best suited for apps and games publishers with a large user base and custom requirements.

TV Premium
Custom

This plan is designed for Connected OTT TV Apps and includes unlimited banner configurations, support for various operating systems (tvOS, AndroidTV, Chrome-based OS, Tizen, and WebOS), 2,200+ legal templates for Data Processing Services (DPS), customization options, geolocation targeting, and more.

Essential
€7 per month

This plan includes 1 domain, 1,500 sessions per month, support for 1 privacy regulation, 2 banner languages, unlimited subpages, and unlimited users. It also includes basic banner customization and consent activity insights.

Plus
€15 per month

This plan includes 1 domain, 3,000 sessions per month, support for unlimited privacy regulations, 5 banner languages, unlimited subpages, and unlimited users. It also includes advanced banner styling, banner interaction insights, geolocation rules, and email support.

Pro
€30 per month

This plan includes 3 domains, 15,000 sessions per month, support for unlimited privacy regulations, 60 banner languages, unlimited subpages, and unlimited users. It also includes brand integration, detailed interaction analytics, cross-domain consent sharing, privacy policy embeddings, and IAB TCF v2.2 support.

Business
€50 per month

This plan includes 10 domains, 50,000 sessions per month, support for unlimited privacy regulations, 60 banner languages, unlimited subpages, and unlimited users. It also includes full brand customization, custom CSS for consent banner, consent banner custom text auto-translation, comparative interaction analytics, and priority support.

Free
€0

This plan includes 1,000 sessions and one domain with all core features.


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    consentmanager
    Simplifies cookie consent, boosting compliance and user trust.
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    Secure Privacy
    Automated privacy compliance for websites. Easy GDPR, CCPA, LGPD.
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Usercentrics FAQ

  • What is Usercentrics and what does Usercentrics do?

    Usercentrics is a consent management platform (CMP) that helps businesses comply with data privacy regulations like GDPR. It offers customizable consent banners, preference centers, and detailed analytics to manage user consent for data collection. Usercentrics supports various platforms, including websites, mobile apps, and Connected TVs.

  • How does Usercentrics integrate with other tools?

    Usercentrics integrates with various marketing and analytics tools, including Google Consent Mode. This allows for streamlined data privacy management and maintains optimal marketing performance while respecting user consent choices. They offer a wide range of integrations to ensure seamless data flow.

  • What the main competitors of Usercentrics?

    Top alternatives to Usercentrics include Didomi, Cookie Information, Privacy1, MineOS, AppConsent Premium, and Zendata. These competitors offer similar consent management and data privacy solutions, catering to various business needs and compliance requirements.

  • Is Usercentrics legit?

    Yes, Usercentrics is a legitimate consent management platform (CMP) that helps businesses comply with data privacy regulations like GDPR. User reviews praise its user-friendly interface and comprehensive features, while some note the setup complexity and limited UI customization. So, Usercentrics is safe and a helpful tool for managing user consent and data privacy.

  • How much does Usercentrics cost?

    Usercentrics offers a free plan for up to 1,000 sessions. Paid plans start at €7/month for websites and range from €50/month to custom pricing for businesses and apps. Contact sales for custom pricing. Free trials are available.

  • Is Usercentrics customer service good?

    Usercentrics' customer support receives positive feedback, described as "excellent," "responsive," and "helpful." Users highlight the quick response times and knowledgeable staff. While the platform's backend can be complex, the readily available support mitigates this issue.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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