Verint Performance Management

Unified Framework for Performance Tracking: Provides a single, standardized framework for tracking, managing, and improving individual and team performance across the organization — from contact centers and branches to back-office operations. It can help your organization implement a continuous process for managing employee performance across your business. With improved performance, you can lower costs and improve productivity while simultaneously improving the customer experience.

Goal Setting and Performance Measurement: Set and communicate goals across the organization and regularly measure performance against goals to make corrections as needed based on actionable insights.

Data Aggregation and Actionable Insights: Verint Performance Management captures and aggregates data across multiple systems, providing actionable insights into employee performance. This data-driven approach enables organizations to identify areas for improvement and optimize workforce management strategies.

Reimagine Workforce Management: Helps organizations reimagine workforce management and work toward their goals of optimizing cost, quality, and service. It enables a continuous loop, data-driven process to enhance employee performance and drive better business outcomes.

Performance Objectives Communication: Facilitates effective communication and tracking of performance objectives by enabling users to set and communicate goals across various levels of the organization, ensuring alignment and transparency in performance expectations.

Continuous Improvement Loop: Enables a continuous loop, data-driven process to enhance employee performance and drive better business outcomes. This iterative approach ensures ongoing monitoring, evaluation, and adjustments to maximize effectiveness.

Comprehensive Performance Data: Provides comprehensive and unified performance data, enabling organizations to efficiently track, manage, and improve both individual and team performance.