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Waystar description
Waystar is a cloud-based software platform designed to make healthcare billing smoother and easier. It helps healthcare providers manage patient billing, insurance claims, and payments. Waystar automates tasks, reduces errors, and aims to improve efficiency throughout the entire billing process. This can lead to faster payments and a clearer understanding of a provider's financial performance.
Who is Waystar best for
Waystar is a cloud-based platform simplifying healthcare billing and claims management. Its automation features reduce errors and improve efficiency, leading to faster payments. However, users have reported issues with customer service and billing practices. Waystar integrates with practice management systems and offers automated prior authorization, benefiting providers of all sizes.
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Best fit for small, medium, and enterprise businesses.
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Ideal for healthcare providers.
Waystar features
Supported Waystar offers comprehensive tools and workflows for managing medical claims. |
Supported Waystar integrates with Practice Management Systems, including eClinicalWorks. |
Supported Waystar supports insurance eligibility verification and benefits checks. |
Supported Waystar facilitates payments from patients and streamlines revenue cycle management. |
Supported Waystar automates prior authorization using AI and RPA, reducing manual work and accelerating approvals. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Waystar reviews
We've summarised 292 Waystar reviews (Waystar Software Advice reviews, Waystar Capterra reviews and Waystar G2 reviews) and summarised the main points below.
- Easy to use interface for claim submission and tracking.
- Fast claim submission and processing.
- Helpful links and resources for user support.
- Clearinghouse integration helps reduce claim denials.
- Real-time claim status updates and notifications.
- Overbilling for services is a recurring complaint.
- Customer service is frequently criticized for unhelpful and argumentative representatives.
- Slow response times to support tickets, sometimes taking weeks.
- Difficulty getting billing issues resolved, even with promised credits.
- Confusing and inconsistent billing practices, with hidden fees and overcharges.
Waystar pricing
The commentary is based on 10 reviews from Waystar Capterra reviews, Waystar G2 reviews and Waystar Software Advice reviews.
No pricing information found.
See the Waystar pricing page.
Waystar alternatives
Waystar FAQ
Waystar is a cloud-based platform streamlining healthcare billing and payments. It automates billing tasks, manages claims, and verifies insurance eligibility, helping providers get paid faster and improve financial transparency. It integrates with practice management systems and offers automated prior authorization.
What is Waystar and what does Waystar do?
Waystar is a cloud-based platform streamlining healthcare billing and payments. It automates billing tasks, manages claims, and verifies insurance eligibility, helping providers get paid faster and improve financial transparency. It integrates with practice management systems and offers automated prior authorization.
Waystar integrates with Practice Management Systems, including eClinicalWorks. It also offers clearinghouse integration to reduce claim denials and supports insurance eligibility verification. This streamlines billing and automates prior authorizations using AI and RPA.
How does Waystar integrate with other tools?
Waystar integrates with Practice Management Systems, including eClinicalWorks. It also offers clearinghouse integration to reduce claim denials and supports insurance eligibility verification. This streamlines billing and automates prior authorizations using AI and RPA.
Top Waystar alternatives include Carepatron, Veradigm Payerpath, Genesis Chiropractic Software, SimplePractice, Birdeye, and Spry. These competitors offer similar functionalities such as billing, practice management, and patient engagement tools, catering to various healthcare providers' needs.
What the main competitors of Waystar?
Top Waystar alternatives include Carepatron, Veradigm Payerpath, Genesis Chiropractic Software, SimplePractice, Birdeye, and Spry. These competitors offer similar functionalities such as billing, practice management, and patient engagement tools, catering to various healthcare providers' needs.
Waystar is a legitimate healthcare billing platform. User reviews praise its ease of use and fast claim processing. However, some users report issues with customer service and billing practices. Consider these factors when evaluating Waystar's safety for your needs.
Is Waystar legit?
Waystar is a legitimate healthcare billing platform. User reviews praise its ease of use and fast claim processing. However, some users report issues with customer service and billing practices. Consider these factors when evaluating Waystar's safety for your needs.
I cannot find pricing information for Waystar. Contact Waystar directly to discuss product pricing and determine if it's a worthwhile investment for your needs.
How much does Waystar cost?
I cannot find pricing information for Waystar. Contact Waystar directly to discuss product pricing and determine if it's a worthwhile investment for your needs.
Waystar's customer service receives negative feedback. Users report unhelpful and argumentative representatives, slow response times, and difficulty resolving billing issues. While some users mention positive experiences, negative reviews are more prevalent.
Is Waystar customer service good?
Waystar's customer service receives negative feedback. Users report unhelpful and argumentative representatives, slow response times, and difficulty resolving billing issues. While some users mention positive experiences, negative reviews are more prevalent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.