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Whippy description
Whippy is a communication platform designed for mid-sized businesses to improve efficiency and customer engagement. It combines email, SMS, and chatbot features with automation and AI. Teams can manage communication, automate workflows, and gain customer insights from a single platform. Whippy integrates with popular business tools and boasts a highly-rated mobile app.
Who is Whippy best for
Whippy is a communication platform ideal for mid-sized businesses looking to streamline operations and enhance customer engagement. It combines email, SMS, and AI chatbots with automation, allowing teams to manage communication and gain insights from a single platform. Users praise Whippy's easy-to-use interface, helpful support, and integrations with popular business tools. While some users mention occasional message delivery issues and a need for mobile app improvements, the platform is generally well-regarded for its ability to centralize and automate communication workflows.
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Best for mid-sized businesses seeking streamlined communication.
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Ideal for professional services, but not suitable for healthcare, retail, education, real estate, hospitality, transportation, or software/IT.
Whippy features
Supported Provides an omni-channel inbox with features like templates, translations, link tracking, and internal notes. |
Supported Supports personalized SMS and email mass messaging with deliverability reporting and analytics. |
Supported Automates touch points, follow-ups, and routing rules to manage sales leads. |
Supported Automates FAQs and multi-step workflows without coding. |
Supported Offers contact sync, custom field sync, and filtering for managing customer data. |
Supported Provides a customizable chatbot that can sync data back to CRM/ATS systems. |
Supported Uses AI to handle customer calls and reduce wait times. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Whippy reviews
We've summarised 90 Whippy reviews (Whippy Capterra reviews and Whippy G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, highly praised for their helpfulness and quick response times.
- Easy to use interface for sending individual and mass texts, scheduling messages, and creating templates.
- Useful features like automated replies, message translation, and campaign management tools streamline communication.
- Seamless integration with various business tools and platforms enhances workflow efficiency.
- Helpful training resources and proactive support from the Whippy team facilitate user adoption and maximize platform utilization.
- Messages not sending reliably and occasional glitches require attention.
- The mobile app lacks a mute option for incoming messages.
- The search functionality within conversations needs improvement to easily find specific messages or contacts.
- Credit usage for emojis and special characters is unclear and can lead to unexpected costs.
Whippy pricing
The commentary is based on 9 reviews from Whippy Capterra reviews and Whippy G2 reviews.
Whippy's pricing is credit-based with different plans offering varying credit amounts. Each credit corresponds to a specific action within the platform, such as sending an email or SMS. The available plans are Lite, Essentials, Growth, Premium, Professional, and a Custom plan for specific needs.
See the Whippy pricing page.
Team Inbox, SMS Campaigns, Mobile App, Chrome Extension, Contact Management, Onboarding & Training, 2,000 Credits/mo
Everything in Lite, Link Tracking, Batch Sending, Automations, Advanced Analytics, Basic Integrations, 7,500 Credits/mo
Everything in Essentials, Automated Workflows, Call to Text Integration, Marketing Integrations, Custom Data & Mapping, Team Routing, 20,000 Credits
Everything in Growth Plus, Translations, AI Chatbot, API & Webhooks, Advanced Reporting, Advanced Integrations, 40,000 Credits
Unlimited Workflows, Unlimited Chatbots, Job Board Integration, NPS Feedback, Custom Domain Link Tracking, Dedicated Support, 100,000 Credits
Best Pricing for Whippy Credits, Data Migration Included, SOC-2, SSO (Single Sign-On), Best Pricing for Voice AI, Best Pricing for Sales Automations
Whippy alternatives
Whippy FAQ
Whippy is a communication platform for mid-sized businesses, combining email, SMS, and AI-powered chatbots. It streamlines communication, automates workflows, and provides customer insights within a single platform. Whippy integrates with existing business tools and offers a convenient mobile app.
What is Whippy and what does Whippy do?
Whippy is a communication platform for mid-sized businesses, combining email, SMS, and AI-powered chatbots. It streamlines communication, automates workflows, and provides customer insights within a single platform. Whippy integrates with existing business tools and offers a convenient mobile app.
Whippy integrates with AI chatbots through platforms like Chatling, Chatbot Builder, Botsonic, and ChatBotKit. It also integrates with other business tools to enhance workflow efficiency, though specific integrations are not listed.
How does Whippy integrate with other tools?
Whippy integrates with AI chatbots through platforms like Chatling, Chatbot Builder, Botsonic, and ChatBotKit. It also integrates with other business tools to enhance workflow efficiency, though specific integrations are not listed.
Top alternatives to Whippy include Trengo, TextUs, and Sentiment. These platforms offer similar features such as multichannel communication, automation, and analytics, catering to mid-sized businesses seeking streamlined customer engagement solutions. ClickUp and Apptivo are also viable alternatives, offering broader business application suites.
What the main competitors of Whippy?
Top alternatives to Whippy include Trengo, TextUs, and Sentiment. These platforms offer similar features such as multichannel communication, automation, and analytics, catering to mid-sized businesses seeking streamlined customer engagement solutions. ClickUp and Apptivo are also viable alternatives, offering broader business application suites.
Whippy appears to be a legitimate platform. User reviews praise its ease of use, helpful customer support, and useful features. However, potential users should be aware of reported issues with message reliability and app functionality.
Is Whippy legit?
Whippy appears to be a legitimate platform. User reviews praise its ease of use, helpful customer support, and useful features. However, potential users should be aware of reported issues with message reliability and app functionality.
I couldn't find pricing details for Whippy. For the most up-to-date pricing information, please visit Whippy's website or contact their sales team directly.
How much does Whippy cost?
I couldn't find pricing details for Whippy. For the most up-to-date pricing information, please visit Whippy's website or contact their sales team directly.
Whippy's customer service is consistently praised in reviews. Users highlight the team's responsiveness, helpfulness, and willingness to assist with questions and training. They are also proactive in addressing issues and implementing user feedback.
Is Whippy customer service good?
Whippy's customer service is consistently praised in reviews. Users highlight the team's responsiveness, helpfulness, and willingness to assist with questions and training. They are also proactive in addressing issues and implementing user feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.