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Zello

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Company health

Employee growth
10% increase in the last year
Web traffic
20% increase in the last quarter
Financing
March 2022 - $21M

Ratings

G2
4.4/5
(94)
Capterra
4.7/5
(55)
TrustPilot
3.6/5
(3)
Glassdoor
3.5/5
(36)

Zello description

Zello is a push-to-talk app that works like a walkie-talkie on smartphones, tablets, and computers. Used by millions worldwide, it provides instant voice communication for teams, particularly those with deskless and frontline workers. Zello offers real-time voice messaging, location tracking, and emergency alerts over cellular and WiFi networks. It's a cost-effective alternative to traditional radios, popular in industries like construction, hospitality, and transportation. Zello boasts strong security and integrates with existing business systems. A free version is available, as are paid enterprise plans with advanced features.


What companies are using Zello?

Swissport is using Zello
Swissport
4Latam is using Zello
4Latam
Holcim Azerbaijan, member of Holcim group is using Zello
Holcim Azerbaijan, member of Holcim group
Sam's Club is using Zello
Sam's Club
ArcelorMittal is using Zello
ArcelorMittal
O'Reilly Auto Parts is using Zello
O'Reilly Auto Parts
Hyatt is using Zello
Hyatt
PepsiCo is using Zello
PepsiCo
Zapier is used by Swissport, 4Latam, Holcim Azerbaijan, member of Holcim group, Sam's Club, ArcelorMittal, O'Reilly Auto Parts, Hyatt, PepsiCo.

Who is Zello best for

Zello is a push-to-talk app for instant team communication, praised for its ease of use and clear audio. Users love its cost-effectiveness compared to traditional radios. However, some experience connectivity issues. Best for deskless workers needing real-time communication.

  • Ideal for small, medium, and large businesses needing efficient team communication.

  • Best for industries like transportation, construction, and hospitality with deskless workers.


Zello features

Supported

Zello allows replaying sent and received voice messages.

Supported

Zello supports sending and receiving emergency alerts for ZelloWork users via a dedicated emergency button.

Supported

Zello works on smartphones, tablets, and computers.

Supported

Zello supports chat channels, private and group chats via voice communication.

Supported

Zello Work supports GPS location tracking for time tracking and dispatch.

Supported

Zello offers real-time voice communication like a walkie-talkie.


Zello reviews

We've summarised 152 Zello reviews (Zello TrustPilot reviews, Zello Capterra reviews and Zello G2 reviews) and summarised the main points below.

Pros of Zello
  • Real-time communication and instant voice messaging are highly praised.
  • Clear audio quality and effective communication, even in low-signal areas.
  • Ease of use and quick setup for individual users and groups.
  • Cost-effective alternative to traditional radios and phone calls.
  • Cross-platform compatibility and availability on various devices.
Cons of Zello
  • Connectivity issues and disconnections are common complaints.
  • iPhone connectivity problems and app disconnections are frequently reported.
  • Limited volume control, especially on iPhones, causing difficulty hearing in noisy environments.
  • Integration with existing radio systems can have challenges, such as audio lag and compatibility issues with PTT hardware.
  • Some users find the interface clunky and navigation unintuitive, especially for initial setup and certain tasks.

Zello pricing

The commentary is based on 16 reviews from Zello Capterra reviews and Zello G2 reviews.

Zello offers a free version and paid plans. While some users find the paid add-ons expensive, many highlight significant cost savings compared to traditional two-way radios and cellular phones. Some users mention wishing for lower-priced options or disliking having to pay extra for features like message vaulting and maps.

See the Zello pricing page.

  • Zello has a free trial.

Core
6.80

Essential voice-first communication tools to connect your team. Includes Zello for iOS, Android, PC, and Mac, live voice, texts, photos, and more, private, encrypted network, unlimited channels, manage users, channels, and settings, customer assistance kiosk, real-time location tracking, access to APIs and SDKs.

Plus
12.75

Full-featured communication and admin tools to boost productivity. Includes everything in Core, and: Store all network communication, enable panic buttons, automatic transcriptions, priority support, MDM sign-in integration, 24/7 support, access to all communication metadata.

Enterprise
Custom

Custom communication solutions for large-scale operational needs. Includes everything in Plus, and: Designated account manager, implementation support, single sign-on (SSO), on-premise server options, 24/7 priority support, customized billing terms.


Zello alternatives

  • Logo of AlertMedia
    AlertMedia
    Fast, reliable emergency communication keeps your people safe and informed.
    Read more
  • Logo of NuovoTeam
    NuovoTeam
    Streamlines deskless team communication, location tracking, and task management.
    Read more
  • Logo of DialMyCalls
    DialMyCalls
    Mass notifications via voice, SMS, and email, simple and reliable.
    Read more
  • Logo of InformaCast
    InformaCast
    Sends fast, reliable emergency and daily alerts to any device.
    Read more
  • Logo of Hiplink
    Hiplink
    Critical alerts via SMS, voice, email, and more, for any business.
    Read more
  • Logo of Regroup Mass Notification
    Regroup Mass Notification
    Fast, reliable emergency alerts and everyday communication.
    Read more

Zello FAQ

  • What is Zello and what does Zello do?

    Zello is a push-to-talk (PTT) app for smartphones, tablets, and computers, providing instant communication like a walkie-talkie. It offers real-time voice messaging, location tracking, and emergency alerts, making it a cost-effective alternative to traditional radios. Zello is popular for team communication, particularly in industries with deskless workers.

  • How does Zello integrate with other tools?

    Zello integrates with other business systems, but specific integrations are not detailed in the provided data. Contact Zello directly for information regarding integrations with existing radio systems and other tools.

  • What the main competitors of Zello?

    Zello's main competitors include GroupTalk, a similar push-to-talk app, and other team communication platforms like ClickUp. While not direct replacements, platforms like BambooHR, Paylocity, Rippling, and WebHR offer overlapping functionalities for workforce management.

  • Is Zello legit?

    Yes, Zello is a legitimate push-to-talk app used by millions for real-time communication. It's a safe and cost-effective alternative to traditional radios, offering features like location tracking and emergency alerts. However, some users experience connectivity issues.

  • How much does Zello cost?

    Zello's Core plan is $6.80 per user per month. The Plus plan is $12.75 per user per month. Zello also offers an Enterprise plan with custom pricing for larger organizations. Is Zello worth it? A 14-day free trial is available to test its voice communication features.

  • Is Zello customer service good?

    Zello's customer service receives positive feedback. Users highlight the helpful and responsive support team, particularly during setup and troubleshooting. They appreciate the product team's proactive outreach and willingness to incorporate user suggestions for improvements.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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