Logo of 8x8 CPaaS

8x8 CPaaS

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Company health

Employee growth
8% increase in the last year
Web traffic
2% decrease in the last quarter
Financing
March 2024 - $453M

Ratings

G2
3.8/5
(5)
Glassdoor
3.7/5
(926)

8x8 CPaaS description

8x8 CPaaS is a communication platform that helps businesses add messaging, voice, and video features to their existing apps or websites. It offers various communication channels like SMS, WhatsApp, voice calls, and video calls. 8x8 CPaaS focuses on providing reliable and secure communication solutions for businesses of all sizes. It sets itself apart with its global reach, easy integration process, and strong security measures. 8x8 CPaaS promises to simplify business communications and enhance customer experience.


Who is 8x8 CPaaS best for

8x8 CPaaS is a communication platform enabling businesses to integrate messaging, voice, and video into apps and websites. It offers SMS, WhatsApp, voice calls, and video calls, focusing on reliable and secure communication. 8x8 CPaaS simplifies communications and enhances customer experience, especially for e-commerce, fintech, logistics, and healthcare companies.

  • Best for small to medium-sized businesses.

  • Ideal for businesses in e-commerce, fintech, logistics, and healthcare.


8x8 CPaaS features

Supported

8x8 CPaaS supports sending and receiving text messages via its SMS API.

Supported

8x8 CPaaS offers secure video conferencing with end-to-end encryption and security certifications.

Supported

8x8 CPaaS supports personalized automated bulk messages and 1:1 texting via SMS and WhatsApp.


8x8 CPaaS pricing

See the 8x8 CPaaS pricing page.


8x8 CPaaS alternatives

  • Logo of JustCall
    JustCall
    Cloud phone system connecting teams with customers via calls, SMS, WhatsApp.
    Read more
  • Logo of Talkdesk
    Talkdesk
    AI-powered customer service platform for better, simpler conversations.
    Read more
  • Logo of TrustSignal
    TrustSignal
    Connect with customers via SMS, WhatsApp, email, and voice.
    Read more
  • Logo of Aloware
    Aloware
    Streamlines sales calls, texts, and automation for smarter outreach.
    Read more
  • Logo of Vonage Conversational Commerce (formerly jumper.ai)
    Vonage Conversational Commerce (formerly jumper.ai)
    Sell through chat apps, automate service, and track results.
    Read more
  • Logo of Vonage Communications APIs (formerly Nexmo)
    Vonage Communications APIs (formerly Nexmo)
    Add global messaging, voice, and video to your apps.
    Read more

8x8 CPaaS FAQ

  • What is 8x8 CPaaS and what does 8x8 CPaaS do?

    8x8 CPaaS is a communication platform enabling businesses to integrate messaging, voice, and video into apps and websites. It offers SMS, WhatsApp, voice calls, and video calls, focusing on reliable and secure communication solutions. 8x8 CPaaS simplifies communications and enhances customer experience.

  • How does 8x8 CPaaS integrate with other tools?

    8x8 CPaaS integrates with existing apps and websites through its APIs. It supports communication channels such as SMS, WhatsApp, voice calls, and video calls, allowing businesses to seamlessly embed these features into their platforms.

  • What the main competitors of 8x8 CPaaS?

    Top alternatives to 8x8 CPaaS include Talkdesk, JustCall, Nextiva, and Tencent RTC. These competitors offer similar CPaaS functionality, such as messaging, voice, and video APIs, catering to businesses seeking integrated communication solutions.

  • Is 8x8 CPaaS legit?

    Yes, 8x8 CPaaS is a legitimate cloud-based communication platform. It's a safe and reliable choice for businesses seeking to integrate messaging, voice, and video features into their applications or websites. 8x8 CPaaS offers a suite of communication APIs and SDKs.

  • How much does 8x8 CPaaS cost?

    I couldn't find pricing details for 8x8 CPaaS. Contact 8x8 directly for product pricing and to determine if 8x8 CPaaS is worth it for your needs.

  • Is 8x8 CPaaS customer service good?

    Customer reviews suggest 8x8 CPaaS is a highly effective communication tool. While customer service response times can be slow, issues are ultimately resolved. Some users have reported dropped calls as a recurring problem.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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