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Aircall description
Aircall is a cloud-based phone system designed for sales and customer support teams. It's known for being user-friendly and integrates with popular tools like Salesforce and HubSpot. Aircall helps businesses manage their calls effectively, track performance with analytics, and improve customer interactions. Features like call routing, IVR menus, and team collaboration tools are all included. Overall, Aircall aims to provide a reliable and modern phone system for businesses of all sizes.
What companies are using Aircall?
Who is using Aircall?
Who is Aircall best for
Aircall is a user-friendly cloud-based phone system designed for sales and support teams. It integrates with popular CRM platforms like HubSpot and Salesforce. Users praise its ease of use and integrations, while some experience connectivity issues and limited call customization. Best for small to medium-sized businesses, particularly those in tech, e-commerce, or professional services.
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Best for small to medium-sized businesses.
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Ideal for tech, e-commerce, and professional services.
Aircall features
Supported Aircall integrates with various CRM systems, including Salesforce, Zoho, and OnePageCRM. |
Supported Aircall supports routing calls based on time of day and day of the week. |
Supported Aircall supports multi-level IVR using nested IVRs within Smartflows Call Routing. |
Supported Aircall facilitates team communication with shared inboxes, warm transfer, conferencing, and CRM integrations. |
Supported Aircall offers a mobile app for making and receiving calls. |
Supported Aircall provides data and analytics on call volume, duration, wait times, and other metrics. |
Supported Aircall provides various call routing options, including custom rules and smartflows. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Aircall reviews
We've summarised 1141 Aircall reviews (Aircall TrustPilot reviews and Aircall G2 reviews) and summarised the main points below.
- User-friendly interface and ease of use across desktop and mobile apps are frequently praised.
- Seamless integration with CRM platforms like HubSpot and Salesforce enhances workflow efficiency.
- Call recording, call monitoring, and analytics features aid in performance tracking and improvement.
- Click-to-dial functionality and efficient call transfer capabilities streamline the calling process.
- Ability to have multiple numbers for different countries facilitates international business.
- Limited call flow customization options, restricting adjustments to specific business needs.
- Frequent connectivity issues, dropped calls, and inconsistent call quality hinder communication.
- Inaccurate call logging and missed call notifications lead to confusion and missed opportunities.
- The mobile app experiences glitches, performance issues, and lacks key features like conference calling.
- Lack of transparency in billing practices and unexpected charges have been reported.
Aircall pricing
The commentary is based on 98 reviews from Aircall G2 reviews and Aircall TrustPilot reviews.
Aircall's pricing is a common concern. While some users find it affordable and appreciate the fixed pricing model, others find it expensive, especially for smaller businesses. Several users complain about additional charges for features like call analytics, and unexpected price increases upon renewal. Hidden fees and aggressive billing practices are also mentioned.
Users sentiment
See the Aircall pricing page.
Aircall alternatives
aircall vs JustCallCloud phone system connecting teams with customers via calls, SMS, WhatsApp.Read more
Dialpad Ai Contact CenterAI-powered call center software for smarter conversations and happier teams.Read more
Caller DeskStreamlines phone communication, boosts efficiency, and offers insightful analytics.Read more
Aircall FAQ
Aircall is a cloud-based phone system designed for sales and support teams. It offers features like call routing, IVR, and integrations with popular CRMs such as Salesforce and HubSpot. Aircall helps businesses improve customer interactions and track performance with analytics.
What is Aircall and what does Aircall do?
Aircall is a cloud-based phone system designed for sales and support teams. It offers features like call routing, IVR, and integrations with popular CRMs such as Salesforce and HubSpot. Aircall helps businesses improve customer interactions and track performance with analytics.
Aircall offers extensive integrations, seamlessly connecting with popular CRM platforms like Salesforce, HubSpot, Zoho, and OnePageCRM. This streamlines workflows and enhances productivity by centralizing customer data and communication. It also integrates with other business tools for enhanced functionality.
How does Aircall integrate with other tools?
Aircall offers extensive integrations, seamlessly connecting with popular CRM platforms like Salesforce, HubSpot, Zoho, and OnePageCRM. This streamlines workflows and enhances productivity by centralizing customer data and communication. It also integrates with other business tools for enhanced functionality.
Top alternatives to Aircall include Talkdesk, CloudTalk, JustCall, and NUACOM. These competitors offer similar features such as call routing, CRM integrations, and analytics, catering to sales and customer support teams. They also provide cloud-based phone systems suitable for various business sizes.
What the main competitors of Aircall?
Top alternatives to Aircall include Talkdesk, CloudTalk, JustCall, and NUACOM. These competitors offer similar features such as call routing, CRM integrations, and analytics, catering to sales and customer support teams. They also provide cloud-based phone systems suitable for various business sizes.
Yes, Aircall is a legitimate cloud-based phone system. It's known for its user-friendly interface and integrations with popular CRM platforms. While some users report connectivity issues, many praise its features and ease of use.
Is Aircall legit?
Yes, Aircall is a legitimate cloud-based phone system. It's known for its user-friendly interface and integrations with popular CRM platforms. While some users report connectivity issues, many praise its features and ease of use.
Aircall doesn't publicly disclose pricing details. Contact their sales team to obtain specific product pricing information and determine if Aircall is worth the investment for your needs.
How much does Aircall cost?
Aircall doesn't publicly disclose pricing details. Contact their sales team to obtain specific product pricing information and determine if Aircall is worth the investment for your needs.
Aircall's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others report unhelpful responses, difficulty reaching support, and unresolved issues. Several negative reviews mention billing issues and inflexible contracts.
Is Aircall customer service good?
Aircall's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others report unhelpful responses, difficulty reaching support, and unresolved issues. Several negative reviews mention billing issues and inflexible contracts.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.