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Aprikot description
Aprikot is a software tool designed to help mid-sized companies improve the quality of their customer service. It allows managers to easily monitor and evaluate customer interactions, providing feedback to agents. Aprikot integrates with popular helpdesk software like Zendesk and HelpScout, or can be used independently to review any online activity captured within the Chrome browser.
Who is Aprikot best for
Aprikot is great for businesses wanting to boost customer service quality. In our experience, it's a solid fit for mid-sized to larger companies. It lets managers keep an eye on customer interactions and give feedback to agents. Plus, it works with popular helpdesks like Zendesk and HelpScout. Or, you can use it on its own to check out online activity in Chrome. We think it is most effective for medium and large businesses.
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We find Aprikot works best for companies with over 100 employees who want to improve customer service quality.
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Aprikot is versatile and works well across diverse industries looking to improve customer interactions.
Aprikot alternatives
Aspect Workforce OptimizationStreamlines contact center operations, boosting agent productivity and service quality.Read more
Alvaria QualityElevate customer service with AI-powered quality monitoring and analytics.Read more
Aprikot FAQ
Aprikot helps mid-sized companies enhance their customer service quality. It lets managers monitor, evaluate, and provide feedback on customer interactions. We find it integrates well with existing helpdesk software or works independently using the Chrome browser.
What is Aprikot and what does Aprikot do?
Aprikot helps mid-sized companies enhance their customer service quality. It lets managers monitor, evaluate, and provide feedback on customer interactions. We find it integrates well with existing helpdesk software or works independently using the Chrome browser.
Aprikot integrates with Zendesk and HelpScout for seamless helpdesk integration. It also works independently, allowing review of any online activity recorded within the Chrome browser. This flexibility makes it adaptable to various workflows.
How does Aprikot integrate with other tools?
Aprikot integrates with Zendesk and HelpScout for seamless helpdesk integration. It also works independently, allowing review of any online activity recorded within the Chrome browser. This flexibility makes it adaptable to various workflows.
Aprikot's main competitors include Helpwise, Verint Monet, CYF Quality, Genesys Cloud EX, Aspect Workforce Optimization, and Alvaria Quality. These alternatives offer similar features for improving customer service quality and agent performance.
What the main competitors of Aprikot?
Aprikot's main competitors include Helpwise, Verint Monet, CYF Quality, Genesys Cloud EX, Aspect Workforce Optimization, and Alvaria Quality. These alternatives offer similar features for improving customer service quality and agent performance.
Aprikot appears to be a legitimate software tool. It has generally positive ratings on G2 and a decent number of reviews on Glassdoor. The company also shows positive employee growth on LinkedIn, which can be a good sign.
Is Aprikot legit?
Aprikot appears to be a legitimate software tool. It has generally positive ratings on G2 and a decent number of reviews on Glassdoor. The company also shows positive employee growth on LinkedIn, which can be a good sign.
I'm sorry, but Aprikot's pricing details are not publicly available. For specific pricing information, it's best to contact Aprikot directly.
How much does Aprikot cost?
I'm sorry, but Aprikot's pricing details are not publicly available. For specific pricing information, it's best to contact Aprikot directly.
We find that Aprikot's customer service is viewed very positively. Users highlight its helpfulness and responsiveness as key strengths. While some users mention occasional slow loading times when accessing specific cases, overall, they express strong satisfaction with the support provided.
Is Aprikot customer service good?
We find that Aprikot's customer service is viewed very positively. Users highlight its helpfulness and responsiveness as key strengths. While some users mention occasional slow loading times when accessing specific cases, overall, they express strong satisfaction with the support provided.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.