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CYF Quality description
CYF Quality is a free software designed for improving customer satisfaction in call centers of all sizes. It helps managers evaluate agent performance with customizable templates and provides automated feedback. The platform offers performance analytics and integrates seamlessly with existing call center systems. CYF Quality also fosters a sense of community with online resources and a dedicated customer support team.
Who is CYF Quality best for
CYF Quality is a free platform designed for call centers of all sizes. In our experience, it is best suited for managers in small to medium-sized businesses looking for a user-friendly quality assurance tool. Users appreciate the customizable templates and automated feedback, but some have noted occasional system slow loading times and a complex UI. It offers performance analytics and integrates with existing call center systems.
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We find that CYF Quality is ideal for small to medium-sized businesses (1-1000 employees) seeking to improve agent performance.
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In our experience, CYF Quality is a strong fit for companies in the Software, IT, and Telecommunications industries.
CYF Quality features
Supported Highly customizable forms: CYF Quality offers highly customizable forms with nine different item types to tailor the forms precisely to your needs. This allows for flexible and adaptable quality assurance processes. |
Supported Contestations: The software facilitates the management of contestations between agents and monitors, providing a structured process for resolving disagreements and ensuring fair evaluations. |
Supported Calibration: CYF Quality includes a calibration process to ensure consistency and standardization in evaluations between monitors, promoting objectivity and reducing bias in quality assessments. |
Supported Automated reports: Automated reports expedite data analysis and generation of insights, eliminating the manual and time-consuming process of working with spreadsheets. This streamlines reporting and allows for faster identification of trends and areas for improvement. |
Supported Disagreement tracking: CYF Quality allows for tracking disagreements between agents and quality monitors, providing a platform for discussion and resolution to ensure fair and transparent evaluations. |
Supported Advanced filtering: The software offers advanced filtering options to easily sort and analyze evaluations based on various criteria, facilitating in-depth analysis and identification of specific trends or issues. |
Supported User access levels: CYF Quality allows for different user access levels to manage permissions and ensure data security, enabling controlled access to sensitive information and maintaining data integrity. |
Supported Integrations: The software integrates with other tools and platforms for streamlined data transfer, eliminating the need for manual data entry and improving efficiency. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
CYF Quality reviews
We've summarised 76 CYF Quality reviews (CYF Quality G2 reviews) and summarised the main points below.
- Intuitive and user-friendly platform for conducting tutoring sessions and monitoring agent performance.
- Comprehensive evaluation tools, including customizable templates and automated feedback mechanisms.
- Dynamic and detailed reports are easily generated and integrated with other tools for further analysis.
- Excellent customer support, with responsive and helpful assistance for troubleshooting and resolving issues.
- Slow loading times and occasional system errors or bugs can hinder workflow.
- Limited customization options for reports, especially for visualizing individual agent performance.
- Difficulty in editing or manipulating forms after they have been posted, requiring duplication and modification.
- Complex user interface and navigation can be overwhelming for new users, especially with the numerous options and features.
CYF Quality alternatives
Aspect Workforce OptimizationStreamlines contact center operations, boosting agent productivity and service quality.Read more
Alvaria QualityElevate customer service with AI-powered quality monitoring and analytics.Read more
CYF Quality FAQ
CYF Quality is a free call center quality assurance software. We find that it helps managers evaluate agent performance with customizable templates, automated feedback, and performance analytics. It integrates with existing call center systems and offers online resources and customer support.
What is CYF Quality and what does CYF Quality do?
CYF Quality is a free call center quality assurance software. We find that it helps managers evaluate agent performance with customizable templates, automated feedback, and performance analytics. It integrates with existing call center systems and offers online resources and customer support.
CYF Quality integrates with other tools and platforms, streamlining data transfer and eliminating manual data entry. We find this improves efficiency by automating workflows and reducing the need for manual data handling.
How does CYF Quality integrate with other tools?
CYF Quality integrates with other tools and platforms, streamlining data transfer and eliminating manual data entry. We find this improves efficiency by automating workflows and reducing the need for manual data handling.
We find that CYF Quality's main competitors include evaluagent, Aspect Workforce Optimization, Verint Monet, Creovai, and Alvaria Quality. These alternatives offer similar quality assurance and performance monitoring tools for call centers.
What the main competitors of CYF Quality?
We find that CYF Quality's main competitors include evaluagent, Aspect Workforce Optimization, Verint Monet, Creovai, and Alvaria Quality. These alternatives offer similar quality assurance and performance monitoring tools for call centers.
We find that CYF Quality's 4.8/5 rating on G2 is promising. However, negative reviews about reliability and implementation, combined with declining website traffic, raise concerns. We advise caution and suggest exploring alternatives like evaluagent or Convin.ai.
Is CYF Quality legit?
We find that CYF Quality's 4.8/5 rating on G2 is promising. However, negative reviews about reliability and implementation, combined with declining website traffic, raise concerns. We advise caution and suggest exploring alternatives like evaluagent or Convin.ai.
I'm sorry, but pricing information for CYF Quality is not available at this time. We recommend contacting CYF Quality directly to get the most up-to-date pricing details and explore available options.
How much does CYF Quality cost?
I'm sorry, but pricing information for CYF Quality is not available at this time. We recommend contacting CYF Quality directly to get the most up-to-date pricing details and explore available options.
We find that CYF Quality's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and the need to rely on self-service resources like videos.
Is CYF Quality customer service good?
We find that CYF Quality's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and the need to rely on self-service resources like videos.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.