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Avius Surveys description
Avius Surveys helps businesses understand customer satisfaction using in-person kiosks and online surveys. It's designed for mid-to-large companies, especially those with multiple locations or high customer traffic. The platform provides real-time feedback, alerts you to negative experiences, and offers detailed reports for analyzing customer sentiment. This helps identify areas needing improvement and track performance across different areas of your business.
Who is Avius Surveys best for
Avius Surveys is ideal for businesses wanting to capture in-the-moment customer feedback via kiosks and online surveys. We find that the real-time alerts for negative feedback are invaluable, allowing businesses to address issues promptly. Plus, users love the ability to customize surveys to match their brand and the responsive design that works on any device!
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Great for mid-sized to large companies (100+ employees) seeking to improve customer satisfaction and capture real-time feedback.
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Perfect for hospitality and tourism businesses aiming to elevate guest experiences and track satisfaction across multiple locations.
Avius Surveys features
Supported Survey Alerts: Survey Alerts: Get real-time email notifications within 30 seconds of negative feedback, enabling swift issue resolution before customers leave the premises. |
Supported Survey Design: Survey Design: Design and style surveys to seamlessly match your brand. Customize survey layouts and templates. |
Supported Question Types: Question Types: Utilize various question formats, including multiple-choice, rating scales, open-ended text, and smiley face rating options. |
Supported Multiple Languages: Multiple Languages: Create and distribute surveys in various languages to cater to diverse customer demographics. |
Supported Real-Time Reporting: Real-Time Reporting: Access live dashboards and reports to monitor customer feedback trends and identify areas for improvement. |
Supported Data Security and Privacy: Data Security and Privacy: Avius prioritizes data security by utilizing end-to-end encrypted surveys, ensuring that confidential customer feedback remains protected. |
Supported Customizable Workflows: Customizable Workflows: Tailor automated processes based on survey responses, routing feedback to designated teams or triggering specific actions. |
Avius Surveys reviews
We've summarised 22 Avius Surveys reviews (Avius Surveys G2 reviews) and summarised the main points below.
- Offline functionality ensures uninterrupted feedback collection.
- Real-time feedback and alerts for negative experiences.
- Customizable surveys with various question types and templates.
- Responsive design accessible on any device.
- Excellent customer support with prompt responses and resources.
- Limited features in the free version.
- Long processing time.
- Lack of options to identify and remove fraudulent reviews.
- Surveys can be less interactive.
- Limited distribution channels can lead to biased data.
- Older kiosk models can be clunky.
Avius Surveys pricing
The commentary is based on 4 reviews from Avius Surveys G2 reviews.
We find that Avius Surveys' pricing is generally viewed as expensive, but some users consider the cost worthwhile due to the value it provides. While there are mentions of cost, specific pricing details aren't available in the reviews.
Users sentiment
See the Avius Surveys pricing page.
One KPI question, online or kiosk collectors, real-time reports, strong response encryption, 2-year data retention.
Advanced logic, custom survey design, 5-year data retention.
Email distribution, multi-lingual surveys, 10-year data retention.
Custom analytics, custom integrations, advanced question types, advanced hardware options, unlimited data retention.
Up to 2yr battery life, smiley face question, real-time alerts, 2-year data retention.
Kiosk collector, drill-down questions, comment questions, 5-year data retention.
Multiple languages, on-screen widgets, cleaner check-in, 10-year data retention.
Multi-channel support, case management, case notifications, complete case history, team collaboration, track SLA times, custom reporting dashboards.
Avius Surveys alternatives
Verint Voice of the CustomerGather, analyze, and act on customer feedback for better experiences.Read more
Avius Surveys FAQ
Avius Surveys helps businesses, especially in hospitality and tourism, understand customer satisfaction. It uses kiosks and online surveys to collect real-time feedback, alerts you to negative experiences, and provides detailed reports to analyze customer sentiment and improve service.
What is Avius Surveys and what does Avius Surveys do?
Avius Surveys helps businesses, especially in hospitality and tourism, understand customer satisfaction. It uses kiosks and online surveys to collect real-time feedback, alerts you to negative experiences, and provides detailed reports to analyze customer sentiment and improve service.
Avius Surveys primarily focuses on in-person kiosk and online survey integrations. We find that it lacks explicit integrations with other software platforms. For broader integrations, consider exploring alternative solutions.
How does Avius Surveys integrate with other tools?
Avius Surveys primarily focuses on in-person kiosk and online survey integrations. We find that it lacks explicit integrations with other software platforms. For broader integrations, consider exploring alternative solutions.
We find that Avius Surveys' main competitors include SurveyMonkey, Zoho Survey, Qualtrics CoreXM, Typeform, HappyOrNot, and Verint Voice of the Customer. These alternatives offer similar survey creation, distribution, and analysis capabilities.
What the main competitors of Avius Surveys?
We find that Avius Surveys' main competitors include SurveyMonkey, Zoho Survey, Qualtrics CoreXM, Typeform, HappyOrNot, and Verint Voice of the Customer. These alternatives offer similar survey creation, distribution, and analysis capabilities.
Avius Surveys is a legitimate platform with generally positive reviews on G2 (4.7/5). We find that users appreciate its real-time feedback and customizability. However, some have noted limitations in the free version and occasional processing delays.
Is Avius Surveys legit?
Avius Surveys is a legitimate platform with generally positive reviews on G2 (4.7/5). We find that users appreciate its real-time feedback and customizability. However, some have noted limitations in the free version and occasional processing delays.
Avius Surveys plans start at $30 for Feedback Buttons and Kiosks. Online survey plans range from $46 to $115. Premium Plus and All-in-One system pricing is custom. We recommend contacting them for specific needs and volume discounts.
How much does Avius Surveys cost?
Avius Surveys plans start at $30 for Feedback Buttons and Kiosks. Online survey plans range from $46 to $115. Premium Plus and All-in-One system pricing is custom. We recommend contacting them for specific needs and volume discounts.
We find that Avius Surveys generally receives positive feedback for its customer service. Users appreciate the prompt responses and helpful resources provided. While some older kiosk models have usability issues, the overall support experience seems satisfactory.
Is Avius Surveys customer service good?
We find that Avius Surveys generally receives positive feedback for its customer service. Users appreciate the prompt responses and helpful resources provided. While some older kiosk models have usability issues, the overall support experience seems satisfactory.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.