Last updated on
Company health
Ratings
HappyOrNot description
HappyOrNot is a software solution that helps businesses measure customer and employee satisfaction. Using simple "smiley face" feedback terminals and online surveys, it gathers real-time data about experiences. This data is then analyzed to provide insights into areas of success and areas needing improvement, allowing companies to make informed decisions to enhance their operations and customer experiences.
Who is HappyOrNot best for
HappyOrNot helps businesses measure customer and employee happiness using simple feedback terminals and online surveys. We've noticed users appreciate its easy-to-use interface, real-time feedback, and actionable insights. It's a solid choice for creating customer-centric business models, though some users have pointed out issues with feature delivery and costs.
-
Great for orgs of any size. We see many SMBs (1-1000 employees) benefit the most. Large enterprises can also gain valuable insights.
-
Useful across all industries, but we find it's especially effective for businesses focused on enhancing customer and employee experiences.
HappyOrNot features
Supported Real-time Feedback: Real-time feedback: Gather feedback instantly with user-friendly Smileys, capturing the experience while it's still fresh. |
Supported Data Analysis: Data analysis: Identify patterns, share customer insights, and engage your team with a clear data dashboard highlighting key metrics and KPIs. |
Supported Informed Decisions: Informed decisions: Empower data-driven choices that enhance customer satisfaction and fuel long-term growth. |
Supported Revenue Increase: Revenue increase: Optimize operations, ensure best practices for greater profitability, and repeat for continuous improvement. |
Supported Customizable Solutions: Customizable feedback solutions: Create feedback collection methods that seamlessly integrate into your business environment, regardless of industry. |
Supported Flexible Data Collection: Flexible data collection: Deploy feedback collection across various touchpoints, including physical locations, digital platforms, and mobile devices, to capture a holistic view of customer experience. |
Supported Improved Customer Experience: Improved customer experience: Use feedback data to identify pain points and areas for improvement, enabling you to elevate the overall customer experience. |
Supported Employee Engagement: Employee engagement: Improve employee morale and performance by incorporating feedback into performance evaluations and engagement programs. |
HappyOrNot reviews
We've summarised 21 HappyOrNot reviews (HappyOrNot Capterra reviews and HappyOrNot G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface for both setup and reporting.
- Real-time feedback and actionable insights for business improvements.
- Excellent customer support, responsive and helpful.
- Flexible data collection with options for both physical terminals and online surveys.
- Helps create customer-centric business models and improve service provision.
- Overselling of features with functionalities never delivered.
- Lack of response to customer complaints and billing issues.
- High cost, especially for international calls with product managers.
- Mini terminals not recommended for low-volume locations (<100 responses/day).
- QR code feedback method ineffective.
HappyOrNot pricing
See the HappyOrNot pricing page.
HappyOrNot alternatives
Surveyapp - Smiley Feedback Surveys and KioskGather smiley face feedback anywhere, analyze insights, improve experiences.Read more
Verint Voice of the CustomerGather, analyze, and act on customer feedback for better experiences.Read more
HappyOrNot FAQ
HappyOrNot helps businesses understand customer and employee satisfaction. It uses smiley face terminals and online surveys to gather real-time feedback. We find that this data helps companies pinpoint what's working and what needs improvement, ultimately enhancing customer experience.
What is HappyOrNot and what does HappyOrNot do?
HappyOrNot helps businesses understand customer and employee satisfaction. It uses smiley face terminals and online surveys to gather real-time feedback. We find that this data helps companies pinpoint what's working and what needs improvement, ultimately enhancing customer experience.
HappyOrNot offers flexible data collection, allowing you to gather feedback from various touchpoints like physical locations and digital platforms. It integrates with your existing systems to provide a holistic view of customer experience. There is not much information on specific integrations.
How does HappyOrNot integrate with other tools?
HappyOrNot offers flexible data collection, allowing you to gather feedback from various touchpoints like physical locations and digital platforms. It integrates with your existing systems to provide a holistic view of customer experience. There is not much information on specific integrations.
We find that AskNicely, Surveyapp, Avius Surveys, Feedier, and Verint Voice of the Customer are the main competitors of HappyOrNot. These alternatives offer similar customer feedback solutions. Emojot EXM focuses on employee experience, making it a competitor in that specific niche.
What the main competitors of HappyOrNot?
We find that AskNicely, Surveyapp, Avius Surveys, Feedier, and Verint Voice of the Customer are the main competitors of HappyOrNot. These alternatives offer similar customer feedback solutions. Emojot EXM focuses on employee experience, making it a competitor in that specific niche.
We find HappyOrNot to be a legitimate option for gathering customer feedback. However, we noticed some user complaints about undelivered features and billing issues. We advise careful consideration of your needs and budget.
Is HappyOrNot legit?
We find HappyOrNot to be a legitimate option for gathering customer feedback. However, we noticed some user complaints about undelivered features and billing issues. We advise careful consideration of your needs and budget.
I'm sorry, but HappyOrNot's pricing details are not publicly available. For a precise quote, reaching out to their sales team directly is the best approach. They can tailor a solution to your specific needs.
How much does HappyOrNot cost?
I'm sorry, but HappyOrNot's pricing details are not publicly available. For a precise quote, reaching out to their sales team directly is the best approach. They can tailor a solution to your specific needs.
In our experience, HappyOrNot's customer service is highly regarded. Users praise the helpful and responsive support team, highlighting their quick and efficient assistance. The team's proactive communication and dedication to finding solutions are also frequently mentioned as positive aspects of the service.
Is HappyOrNot customer service good?
In our experience, HappyOrNot's customer service is highly regarded. Users praise the helpful and responsive support team, highlighting their quick and efficient assistance. The team's proactive communication and dedication to finding solutions are also frequently mentioned as positive aspects of the service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.