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AVOXI description
AVOXI is a cloud-based contact center software designed for businesses that operate internationally. It offers a range of features like call routing, IVR, analytics, and integrations with popular CRM platforms. AVOXI stands out for its global phone number coverage in over 170 countries and its focus on providing affordable and scalable solutions for mid-sized and enterprise businesses.
Who is AVOXI best for
AVOXI offers a cloud-based contact center solution with global reach, providing international phone numbers in 170+ countries. Users praise the wide number selection, responsive support, and user-friendly interface. However, some have noted difficulties with account cancellation and occasional call quality issues. AVOXI is best for mid-sized to enterprise businesses needing a scalable, cost-effective VoIP solution.
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Best for mid-sized and enterprise businesses.
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Ideal for businesses in Healthcare, Finance, Retail, and other sectors.
AVOXI features
Supported AVOXI integrates with various CRM systems like Salesforce, HubSpot, and Zoho. |
Supported AVOXI offers real-time call statistics on a dashboard. |
Supported AVOXI provides local phone numbers in over 150 countries. |
Supported AVOXI supports multi-level IVR, enabling complex phone trees with various caller options. |
Supported AVOXI offers intelligent call routing based on agent skills, time, and call volume, using IVR and ACD. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Reliability and Performance
Ease of Implementation
AVOXI reviews
We've summarised 143 AVOXI reviews (AVOXI Software Advice reviews, AVOXI TrustPilot reviews, AVOXI Capterra reviews and AVOXI G2 reviews) and summarised the main points below.
- Wide selection of international phone numbers
- Excellent and responsive customer support
- User-friendly interface and easy setup
- Flexible and customizable plans
- Reliable service with minimal downtime
- Difficult account cancellation process
- Unexpected charges and hidden fees
- Unresponsive sales team, sometimes difficult to reach
- Occasional issues with call quality and dropped calls
AVOXI pricing
The commentary is based on 5 reviews from AVOXI Capterra reviews and AVOXI G2 reviews.
AVOXI's pricing is generally considered reasonable and cost-effective, especially for international numbers. Some users find it a cheap solution, while others mention it being overpriced. Customizable plans are available to suit different usage needs.
Users sentiment
See the AVOXI pricing page.
AVOXI alternatives
Genesys Cloud CXConnects every customer interaction, improving experiences and boosting efficiency.Read more
AVOXI FAQ
AVOXI is a cloud-based contact center software providing international calling solutions. It offers features like call routing, IVR, analytics, and CRM integrations. AVOXI is known for its global phone number coverage in over 170 countries and affordable, scalable solutions for mid-sized and enterprise businesses.
What is AVOXI and what does AVOXI do?
AVOXI is a cloud-based contact center software providing international calling solutions. It offers features like call routing, IVR, analytics, and CRM integrations. AVOXI is known for its global phone number coverage in over 170 countries and affordable, scalable solutions for mid-sized and enterprise businesses.
AVOXI integrates with popular CRM platforms like Salesforce, HubSpot, and Zoho. This allows businesses to streamline workflows and manage customer interactions efficiently within their existing CRM systems. It also offers intelligent call routing and multi-level IVR for complex call management.
How does AVOXI integrate with other tools?
AVOXI integrates with popular CRM platforms like Salesforce, HubSpot, and Zoho. This allows businesses to streamline workflows and manage customer interactions efficiently within their existing CRM systems. It also offers intelligent call routing and multi-level IVR for complex call management.
AVOXI's top competitors include Talkdesk, ConVox Omni-Channel, MightyCall, Content Guru storm, NUACOM, and Zoho Desk. These alternatives offer similar features such as call routing, IVR, analytics, and CRM integrations.
What the main competitors of AVOXI?
AVOXI's top competitors include Talkdesk, ConVox Omni-Channel, MightyCall, Content Guru storm, NUACOM, and Zoho Desk. These alternatives offer similar features such as call routing, IVR, analytics, and CRM integrations.
AVOXI is a legitimate cloud-based contact center software provider. User reviews praise its international phone number selection and responsive customer support. However, some users have reported difficulties with account cancellations and occasional call quality issues. Consider these factors when evaluating AVOXI for your needs.
Is AVOXI legit?
AVOXI is a legitimate cloud-based contact center software provider. User reviews praise its international phone number selection and responsive customer support. However, some users have reported difficulties with account cancellations and occasional call quality issues. Consider these factors when evaluating AVOXI for your needs.
AVOXI's virtual number packages start at $6.49 monthly, with added regulatory and tax fees. Support tiers are available: Standard (2.5% of spend, $9.99 monthly minimum) and Premium (4% of spend, $99.99 monthly minimum). Is AVOXI worth it with these product pricing options?
How much does AVOXI cost?
AVOXI's virtual number packages start at $6.49 monthly, with added regulatory and tax fees. Support tiers are available: Standard (2.5% of spend, $9.99 monthly minimum) and Premium (4% of spend, $99.99 monthly minimum). Is AVOXI worth it with these product pricing options?
AVOXI's customer service receives mixed reviews. Many users praise the excellent and responsive support team, highlighting their helpfulness and quick problem-solving skills. However, some users report negative experiences with unhelpful or rude customer service representatives.
Is AVOXI customer service good?
AVOXI's customer service receives mixed reviews. Many users praise the excellent and responsive support team, highlighting their helpfulness and quick problem-solving skills. However, some users report negative experiences with unhelpful or rude customer service representatives.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.