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ZIWO description
ZIWO is a cloud-based contact center software designed for businesses of all sizes, particularly popular in the Middle East. It enables companies to manage customer interactions across various channels like voice, SMS, and WhatsApp, all within a single platform. ZIWO offers features like CRM integrations, call tracking, virtual phone numbers, and detailed performance monitoring. The software is known for its high-quality voice services, rapid deployment, and strong security measures, making it suitable for businesses looking to enhance their customer communication and streamline operations.
What companies are using ZIWO?
Who is ZIWO best for
ZIWO is a cloud-based contact center solution perfect for businesses seeking to streamline customer interactions across voice, SMS, and WhatsApp. Known for its high-quality voice services and easy-to-use interface, ZIWO offers valuable features like CRM integrations and detailed call analytics. While some users have reported occasional lagging and limited mobile app functionality, many praise its ease of use and helpful customer support.
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Best for small to medium-sized businesses, but also suitable for larger enterprises.
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Ideal for various sectors, including retail, e-commerce, finance, hospitality, and more.
ZIWO features
Supported Ziwo integrates with various CRM systems like Microsoft Dynamics, Odoo, and Zoho (via Zapier). |
Supported Ziwo offers cloud VoIP calling with advanced call management features. |
Supported ZIWO supports call analytics, including call volume, duration, and wait times. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
ZIWO reviews
We've summarised 116 ZIWO reviews (ZIWO Capterra reviews and ZIWO G2 reviews) and summarised the main points below.
- Easy to use and user-friendly interface.
- High-quality voice services and clear calls.
- Effective call tracking and recording features.
- Convenient for managing customer interactions across various channels.
- Helpful and responsive customer support team.
- Occasional freezing and lagging reported by some users.
- Some find the automatic login to "available" status disruptive.
- Limited mobile app functionality.
- Some users experience call drops every 30 minutes.
- Dashboard customization options are limited, especially for live dashboard widgets.
ZIWO pricing
The commentary is based on 4 reviews from ZIWO Capterra reviews and ZIWO G2 reviews.
ZIWO offers competitive pricing and discounts for multiple users, making it a cost-effective contact center solution. Users appreciate its value, finding it cheaper than traditional phone services. While specific pricing details are unavailable, reviews highlight its affordability.
Users sentiment
See the ZIWO pricing page.
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ZIWO has a free trial.
This plan includes Cloud PBX, Standard IVR, Inbound Roaming Agent, and Free Standard DID (Subject to Local Regulations).
This plan includes all the features of the Cloud Business Phone System plan plus Web App, CRM Plugins & API-Web hooks, ACD, Call Recordings, Call Whispering, Agent Status & Attendance Time, Whatsapp, and Workflows.
This plan includes custom features, high availability, private or public cloud options, bring your own SIP trunk, uptime financial warranty, custom data retention policy, custom integration, and 24/7 support.
ZIWO alternatives
ZIWO FAQ
ZIWO is a cloud-based contact center software streamlining customer interactions through voice, SMS, and WhatsApp. It features CRM integrations, call tracking, and virtual numbers. ZIWO is praised for high-quality voice services and rapid deployment, particularly benefiting businesses in the Middle East seeking enhanced communication and efficient operations.
What is ZIWO and what does ZIWO do?
ZIWO is a cloud-based contact center software streamlining customer interactions through voice, SMS, and WhatsApp. It features CRM integrations, call tracking, and virtual numbers. ZIWO is praised for high-quality voice services and rapid deployment, particularly benefiting businesses in the Middle East seeking enhanced communication and efficient operations.
ZIWO integrates with various CRM systems, including Microsoft Dynamics, Odoo, and Zoho (via Zapier). This enhances customer relationship management by consolidating customer interaction data and streamlining workflows. It also offers cloud VoIP calling with advanced call management features.
How does ZIWO integrate with other tools?
ZIWO integrates with various CRM systems, including Microsoft Dynamics, Odoo, and Zoho (via Zapier). This enhances customer relationship management by consolidating customer interaction data and streamlining workflows. It also offers cloud VoIP calling with advanced call management features.
Top ZIWO competitors include Talkdesk, XCALLY, and JustCall. These alternatives offer similar features such as cloud-based contact center solutions, CRM integrations, and multi-channel communication tools. Businesses often compare these options based on pricing, specific features, and ease of use.
What the main competitors of ZIWO?
Top ZIWO competitors include Talkdesk, XCALLY, and JustCall. These alternatives offer similar features such as cloud-based contact center solutions, CRM integrations, and multi-channel communication tools. Businesses often compare these options based on pricing, specific features, and ease of use.
ZIWO appears to be a legitimate cloud-based contact center software, with generally positive reviews on G2 and Capterra. Users praise its ease of use and high-quality voice services. However, some users have reported occasional freezing, lagging, and limited mobile app functionality. Consider these factors when evaluating if ZIWO is safe and suitable for your needs.
Is ZIWO legit?
ZIWO appears to be a legitimate cloud-based contact center software, with generally positive reviews on G2 and Capterra. Users praise its ease of use and high-quality voice services. However, some users have reported occasional freezing, lagging, and limited mobile app functionality. Consider these factors when evaluating if ZIWO is safe and suitable for your needs.
ZIWO pricing starts at $40 per user per month for the Cloud Business Phone System plan. The Cloud Contact Center plan is $109 per user per month. Enterprise product pricing is available upon request for custom solutions. Is ZIWO worth it? Explore their free trial to determine if the product is right for you.
How much does ZIWO cost?
ZIWO pricing starts at $40 per user per month for the Cloud Business Phone System plan. The Cloud Contact Center plan is $109 per user per month. Enterprise product pricing is available upon request for custom solutions. Is ZIWO worth it? Explore their free trial to determine if the product is right for you.
ZIWO's customer service is frequently praised in reviews. Users highlight the helpfulness and responsiveness of the support team, who proactively ensure everything is running smoothly. The 24/7 support availability is also a significant advantage for many.
Is ZIWO customer service good?
ZIWO's customer service is frequently praised in reviews. Users highlight the helpfulness and responsiveness of the support team, who proactively ensure everything is running smoothly. The 24/7 support availability is also a significant advantage for many.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.