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Balto description
Balto is a software platform designed to improve agent performance in contact centers. It uses artificial intelligence to analyze conversations in real-time, providing agents with on-screen guidance and prompts. This helps agents deliver better customer experiences, close more sales, and ensure compliance. Balto also offers tools for managers to coach agents, monitor performance, and automate quality assurance processes.
Who is Balto best for
Balto is a real-time guidance software for contact centers, improving agent performance and customer experience. It helps agents stay on track and compliant during calls, boosting sales and customer satisfaction. Users appreciate the real-time prompts and objection handling suggestions, but some find the software can be intrusive and requires exact phrasing. Best for sales and customer service teams focused on compliance.
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Best for small, mid-sized, and enterprise businesses.
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Ideal for Finance, Banking, Insurance, Software, and IT companies.
Balto features
Supported Balto offers real-time guidance, customizable AI triggers, conversation analytics, automated coaching, and integrations to align sales conversations. |
Supported Balto automates quality assurance with real-time scoring, coaching, and insights. |
Supported Balto provides real-time guidance using dynamic prompts and coaching during calls. |
Supported Balto supports real-time monitoring, coaching, and productivity optimization. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Ease of Implementation
Balto reviews
We've summarised 459 Balto reviews (Balto Capterra reviews and Balto G2 reviews) and summarised the main points below.
- Real-time guidance and prompts help agents stay on track and compliant during calls.
- Provides helpful suggestions for overcoming customer objections and rebuttals.
- Offers easy access to relevant resources and information during calls.
- Improves agent confidence and call quality, leading to increased sales and customer satisfaction.
- User-friendly interface with a checklist format that is easy to follow.
- Balto does not always recognize spoken words or phrases, requiring exact matches for checklist items.
- Occasional technical issues like Balto not loading or responding, requiring restarts or refreshes.
- Balto can be intrusive or distracting with pop-ups during calls.
- Limited customization options, such as adjusting the interface colors or theme.
- Lacks robust reporting features, particularly for aggregate data across multiple playbooks.
Balto pricing
See the Balto pricing page.
Balto alternatives
Balto FAQ
Balto is a real-time guidance platform for contact centers. It uses AI to analyze conversations, providing agents with on-screen prompts and coaching to improve sales, customer experience, and compliance. Balto also offers quality assurance automation and supervisor tools.
What is Balto and what does Balto do?
Balto is a real-time guidance platform for contact centers. It uses AI to analyze conversations, providing agents with on-screen prompts and coaching to improve sales, customer experience, and compliance. Balto also offers quality assurance automation and supervisor tools.
Balto integrates with CRM and communication platforms to streamline workflows. It offers real-time guidance and automated coaching within those platforms. More specific integration details are not readily available.
How does Balto integrate with other tools?
Balto integrates with CRM and communication platforms to streamline workflows. It offers real-time guidance and automated coaching within those platforms. More specific integration details are not readily available.
Alternatives to Balto include Convin.ai, Ender Turing, and Salesloft. These platforms offer similar features such as real-time guidance, conversation analytics, and automated coaching. HubSpot Sales Hub and Salesfinity are also competitors, focusing on sales process automation and engagement.
What the main competitors of Balto?
Alternatives to Balto include Convin.ai, Ender Turing, and Salesloft. These platforms offer similar features such as real-time guidance, conversation analytics, and automated coaching. HubSpot Sales Hub and Salesfinity are also competitors, focusing on sales process automation and engagement.
Yes, Balto is a legitimate software platform for contact centers. It helps improve agent performance with real-time guidance and AI-driven insights, ultimately aiming to enhance customer experience and boost sales. Reviews are generally positive, praising the real-time guidance features.
Is Balto legit?
Yes, Balto is a legitimate software platform for contact centers. It helps improve agent performance with real-time guidance and AI-driven insights, ultimately aiming to enhance customer experience and boost sales. Reviews are generally positive, praising the real-time guidance features.
Balto doesn't publicly disclose pricing information. To get product pricing, contact Balto directly for a customized quote based on your business needs.
How much does Balto cost?
Balto doesn't publicly disclose pricing information. To get product pricing, contact Balto directly for a customized quote based on your business needs.
Balto's customer service receives overwhelmingly positive feedback. Users praise the helpfulness and responsiveness of the support team, particularly during implementation and troubleshooting. While some mention occasional technical glitches, they also highlight the quick resolution provided by Balto's support.
Is Balto customer service good?
Balto's customer service receives overwhelmingly positive feedback. Users praise the helpfulness and responsiveness of the support team, particularly during implementation and troubleshooting. While some mention occasional technical glitches, they also highlight the quick resolution provided by Balto's support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.